Bob Dorr Email & Phone Number

Rosemont, Il

• Primary responsibilities include partnering with TEM Sakon in managing fixed telecommunication inventory across multiple business units.• 2019 optimization efforts generated $460,000 in savings; tactics include account consolidation, moving legacy services to SIP/VOIP and other less expensive options. • Assist Reyes Holdings with carrier billing escalations, providing research and payment history with the telecom providers. Manage

Greater Chicago Area

• Customer facing role responsible for all post-sales support and end-to-end experience for a dedicated portfolio of AT&T's largest customers based in Chicago, including Abbott Laboratories, AbbVie, ACE Hardware & TransUnion.• Served as the client’s primary escalation point on network, billing, operations and other key end-to-end needs, coordinating with internal AT&T support teams. • Collaborate with the sales team in discovering client needs and new sales opportunities.• Recipient of 2013 Abbott Laboratories, Supplier Excellence Award, given to seven companies that helped the client achieve exceptional and continuous service improvements. Over 23,000 worldwide suppliers considered.

Greater Chicago Area

• Served as customer’s primary contact on all mobility related issues, including billing, network, ordering and eTool management, rate plan analysis and maintaining regular client communication. • Prepared and presented executive level stewardship, highlighting key growth, program initiatives, cost savings suggestions and other key client analytics.• Help client develop process path and policy based on AT&T’s customer care touch points, eTools and other key customer care initiatives.• Clients included Abbott Laboratories, AbbVie, Walgreen’s, Illinois Tool Works.

Greater Chicago Area

Advanced through the retail store hierarchy to store manager, leading and training a staff, exceeding revenue goals and satisfying client issues.