Bob Dorr Email & Phone Number

Rosemont, IL

• Primary responsibilities include partnering with TEM Sakon in managing fixed telecommunication inventory across multiple business units.
• 2019 optimization efforts generated $460,000 in savings; tactics include account consolidation, moving legacy services to SIP/VOIP and other less expensive options.
• Assist Reyes Holdings with carrier billing escalations, providing research and payment history with the telecom providers. Manage

Greater Chicago Area

• Customer facing role responsible for all post-sales support and end-to-end experience for a dedicated portfolio of AT&T's largest customers based in Chicago, including Abbott Laboratories, AbbVie, ACE Hardware &.
• Served as the client’s primary escalation point on network, billing, operations and other key end-to-end needs, coordinating with internal AT&T support teams.
• Collaborate with the sales team in discovering client needs and new sales opportunities.
• Recipient of 2013 Abbott Laboratories, Supplier Excellence Award, given to seven companies that helped the client achieve exceptional and continuous service improvements. Over 23,000 worldwide suppliers considered.

Greater Chicago Area

• Served as customer’s primary contact on all mobility related issues, including billing, network, ordering and eTool management, rate plan analysis and maintaining regular client communication.
• Prepared and presented executive level stewardship, highlighting key growth, program initiatives, cost savings suggestions and other key client analytics.
• Help client develop process path and policy based on AT&T’s customer care touch points, eTools and other key customer care initiatives.
• Clients included Abbott Laboratories, AbbVie, Walgreen’s, Illinois Tool Works.

Greater Chicago Area

Advanced through the retail store hierarchy to store manager, leading and training a staff, exceeding revenue goals and satisfying client issues.