Bob Doten Email & Phone Number

Awarded by Ace corporate as “The Coolest Hardware Store” in the nation, this privately-owned super store serves contractors and homeowners alike. Responsible for inventory, cashiering & customer service in all departments. • Consulted customers with plumbing, electrical, hardware, garden, outdoor cooking and houseware needs. • Often the go-to associate for customers needing creative ways to diagnose a problem or make repairs. • Received dozens of 5-star reviews regarding the quality service provided.

Arnold, California, United States

Licensed California realtor with a passion for marketing residential homes and negotiating win-win transactions. Educated by the area’s top broker. Established consistent processes for property evaluation and marketing. Also contributed many new solutions to the sales team for productivity & software utilization. • With great training, hard work and rookie luck, first year sales totaled 15 homes. • Educated sellers about prep work & market values, leading to 36% of listings sold first week at full price. • Developed a presentation method resulting in 60% of buyers making offers within 24 hours of first meeting.

Arnold, California, United States

Recruited by some of the top brick-and-mortar business owners in this Sierra community to help rejuvenate their struggling organization. Cultivated a fresh team of directors and pursued projects that promoted successful economic strategies, doubling paid membership in the first year. • Established a fresh online presence which includes a unique web page for each member. • Produced business development workshops to enhance member management skills. • Introduced Summer Concerts, Farmers Market, Candidates Nights & Youth Leadership Alliance.

Worldwide

This fledging startup had a terrific service to help businesses monetize their presence on Facebook, but was struggling to profitably grow sales. Created consistent, repeatable processes, fresh marketing communications and demo resources. Introduced simple, standardized approaches to job costing & project management. • Reversed loss trends, leading to significant gross profit for each new project. • Designed cost-saving project templates & clear contracts that eliminated scope changes. • Grew sales in excess of company’s capacity, resulting in creation of additional jobs for coders.

Held this position with Reynolds & Reynolds from 1994 to 1999. Was invited to return in 2006, resuming the same role. Performance results for both terms include: • Career closing ratio exceeded 90% versus all competitors. • Clients included AutoNation, Lithia Motors and the Hendrick Automotive Group. • Achieved multiple President’s Clubs & was awarded Major Account Executive of the Year.

CIMA was a pioneer in retail automotive CRM. Recruited by founder to join his startup for a sales role, but within two months was asked to lead the operations department. Relieved the company’s growing backlog of uninstalled orders by simplifying and standardizing business methods. Other contributions include: • Overhauled delivery & training methods with new streamlined processes. • Recruited, trained and supervised salespeople & installation engineers. • Created company's product demo, marketing communications & training collateral.

Client Manager, Consulting PracticeSelected for this experimental role to generate new revenue selling and delivering consulting services to auto distributors in southern California. Successes include: • Designed & sold customer skills seminars and financial analysis workshops for 650 Hyundai dealers. • Sold enterprise system seminars for U.S. Honda dealers to increase CSI & reduce costs. • Delivered all projects under budget with outstanding client satisfaction.Account Manager, Enterprise System SalesRecruited as a “knockout” specialist to help the company displace its competition. Much credit to excellent training and superior products. See Reynolds & Reynolds 2006 to 2009 for details.

Recruited by one of the company’s top sales leaders. Transformed an underperforming territory from worst in the state to among the best for system unit sales, competitive conquests and gross profit. • Outsold all competitors combined, winning 69% of all enterprise system sales over a four-year period. • Drove unit sales to 127% of regional average while holding gross profit of 123% of regional average. • President’s Club winner and SME for presentations at National Auto Dealer Association convention.

Established sales department from scratch at this newly acquired store, which had been greatly neglected by prior owner. Responsible for hiring and training sales and F&I staff, advertising, inventory management and appraisals. • Propelled vehicle sales gross profit to over 150% of San Francisco zone average. • Achieved 167% of the national index for finance, insurance and aftermarket sales. • Recruited, trained & supervised a top-performing team of salespeople and managers.

District Sales ManagerConsistently led the region for sales % of objectives, sales efficiency and market penetration. Overtook Toyota for both car and truck sales dominance in this 25-dealer district. Other triumphs include: • Produced dealer sales efficiency such that the district’s vehicle allocation shares grew by over 20%. • Achieved market penetration of 123% of regional average for cars; 129% for trucks. • Advanced the district to a national ranking of 10th for cars & 7th for trucks, among 76 total districts.District Service ManagerRegularly exceeded objectives for prompt resolution of consumer satisfaction matters, warranty cost control and technical bulletin documentation while driving increased customer labor sales. Successes include: • Led the region in resolving consumer complaints, maintaining an “open over 30 days” count of zero. • Reversed a trend of rising warranty costs by driving increased technician and advisor training. • Increased district’s retail labor sales by 18% by implementing maintenance menus and service clinics.