Bob Dulski Email & Phone Number

Brookfield Illinois

Leading International Conservation Organization promoting a harmonious relationship between man and the environment. Brookfield Zoo researchers work worldwide in the areas of conservation and population management. 226,000 plus students and families participates in Brookfield Zoo’s education programs helping to educate the community about conservation. Brookfield Zoo is the most visited public venue in the Chicago metropolitan area with over 2 million visits annually and open 365 days a year.; Support IT for a 200-acre zoological park in a cloud and client server applications. Applications include Microsoft Sernick Navigator for financials, Black Baud’s Raisers Edge for fund raising, and Sum Total Cyborg for human resources and payroll, TAM for Point of Sale, Food Trak for commissary, Maintenance Connection for work order processing, and Auto CAD for facilities and MS Office Suite including MS-Exchange for messaging. Restructured IS Department to be more responsive to customer requests.Formed IS Steering Committee with zoo wide representation to align IT strategy with zoo mission.Implemented fiber backbone infrastructure to provide network resources park wide.Implemented wireless communications network to improve point of sale services park wide.Implemented Video Conferencing System for Distance Learning projects both local and national.Implemented 800+ station Voice Over IP telephone system supporting unified communicationsRestructured support agreements reducing support costs $50,000 annually.Implemented hand held devices for improved data collection capability saving $32.000.Leading the PCI compliance initiative for three distinct points of sale systems, our WEB e-commerce system, and several ancillary systems.

Leading national association of academic medical centers supporting collaboration, clinical research, and group purchasing B-to-B and B-to C e-commerce solutions for university medical centers.; Liaison to member Chief Information Officers leading collaborative projects and research. Consulted on IT strategy and vendor evaluations for group purchasing contracts. Planned and led two annual national CIO meetings; budget responsibility for topics, speaker selection, and agenda development. Planned and implemented a Knowledge Management initiative; projects include customer relationship management using Siebel, communities of practice, discussion boards, WEB casts, document management, and workflow using FileNet. Increased attendance at CIO Council meetings by improving member satisfaction and participation.Revitalized IT support center increasing customer satisfaction and productivity in use of technology assets.Increased revenue and member satisfaction through enhanced service offerings to membership for benchmarking and regulatory compliance.Improved member use of E-Commerce tools to assist in supply chain management and self-procurement.

Regional Catholic Managed Care organization owned by member hospitals providing managed care services, HMO, and behavioral health services. Accord Health Network has discontinued operations.

Started IT for prepaid health plan. Supported a technically sophisticated multiple-platform server environment based on Windows NT and IBM AS/400 architecture and call center technology from Siemens Rolm. Family First has discontinued operations.; Worked with State agency to meet E.D.I. requirements; implemented EDI claims infrastructure.Successful technology infrastructure implementation on time and under budget.Prepared for NCQA review and certification critical to continued operations.

Private non-profit social services organization serving individuals with developmental disabilities at twenty locations with sheltered workshops, day treatment, home care, and residential groups homes.; Planned and implemented network infrastructure; migrated from minicomputer systems to client-server architecture.Instilled a new “Customer Service” focus improving client satisfaction.Implemented cost reductions in Voice Network resulting in improved performance, annual savings of $25K.Enhanced grant application processes increasing revenue opportunities by 30%.

CARF and JCAHO accredited rehabilitation hospital providing inpatient and outpatient rehabilitation services.; Member of Executive Management Committee. Developed network standards and architecture, planned, and created new facility budget/design criteria to integrate old and new structures with state-of-the-art systems. Chaired task force implementing new integrated Meditech H.I.S. Direct Program Evaluation vital to JCAHO/CARF accreditation; improved data collection/reporting methods.Negotiated new purchase prices with PC vendors cutting costs 10%.Implemented A.D.T., Order Entry, and Results Reporting system using Meditech application software reducing results reporting turn around time from days to hours and increasing charge capture by 35%. Implemented Blackbaud Raisers Edge fundraising software for Development Department improving donor management and philanthropy.

Designed/implemented corporate information systems network linking 23 medical offices with data center and corporate offices. Integrated four diverse managed care applications on four diverse platforms into single IT architecture.Implemented/managed $4.5M 500-user IDX Managed Care system and 250-node Novell LAN/WAN with locations throughout the Chicago metropolitan area.Selected, evaluated, implemented new Nortel corporate telephone system including call center concurrently with relocation/consolidation of four separate entities reducing costs and increasing functionality.Installed custom Interactive Voice Response System linking voice/data systems to create 24-hour/365-day member inquiry capability reducing call volume and staffing requirements.Fully integrated data network supporting IBM and DEC mainframe and PC based systems with TCP/IP, including wide-area Internet link utilizing DS-0 and Microwave.Authored Information Technology Network Disaster Recovery Plan; created a technical services “Help Desk” to assist end-users.

Chicago’s then-largest HMO, with 18 facilities and 130,000 members; consolidated under Rush System for Health as Rush Anchor HMO, Rush Access Health, Rush Contract Care, and Rush Occupational Health.

Directed programming operations, set strategic goals, and new systems evaluation. Supervised eight programmers; directed major call center improvements. Integrated systems operations into new corporate structure following merger. Decreased applications development time by 40%. Reduced staff turnover resulting in significant recruitment savings

Ms Degree

Bs