Responsible for aligning business objectives with employees and divisional management across multiple companies. Develop and lead the HR team supporting Charlotte-based operations. Design and execute corporation-wide onboarding and training. Serves as strategic partner and liaison to executive leadership to ensure the success of all business units via employee development, succession, and retention.

Develop and lead a dynamic large-scale First Contact team of 50+ employees and supervisors across multiple companies. Develop and train best practices to ensure front-end Quality Control throughout product lifespan. Manage client escalations to provide external and internal solutions.

Planned, developed, and executed client-forward Resolution Teams across multiple companies. Development of strategies to manage client-side disputes and complaints, ensuring client support and retention via a number of solutions, including:- Managed negotiations with multiple parties- Publication of technical reviews and comparatives- Coordination with various external entities supporting appraisal and litigation activities- Developing and executing education and training of inside staff across multiple departmentsStrengths and Work History:Hiring, directing, and supporting a growing team of dynamic client-forward staffWorking to identify trends, recommending and executing internal change to improve product qualityDeveloping teammates and direct reports into management candidatesHVAC, electrical, and mechanical forensic analysis experience

Integral part of new-market expansion team to Charlotte area for growing high-volume flooring retailer. Planned and executed subcontractor hiring, training, scheduling, and QA strategies for installation department. Assisted sales team with takeoff, inventory, standards, and product knowledge. Facilities, Inventory, and Warehouse management.

100% oversight and accountability to all operations of a self-founded residential and commercial flooring installation, sales, and contracting business. Servicing multiple retail and direct-builder clients

FOH Manager for busy downtown brewpub at the lead edge of the craft brewing revolution, during its heyday. Assisted with startup of 2nd location. Principal server and bartender trainer; both locationsTasked with authoring the company's first employee handbook, along with design, rollout, and execution of all FOH training standards