Bob Fitzpatrick Email & Phone Number

Hoboken, New Jersey, Us

Customer loyalty is what makes your brand great. We provide tools to transform customer experiences into unbreakable bonds. Put customer experience first. Build relationships that last. Responsible for:- Transforming digital engagement with market leading, data-first omnichannel CX - Successfully managing multimillion dollar book of business of leading North American brands- Developing solution/success plans to exceed KPI- Optimizing results to realize to lasting value- Continually aligning products and services to delight the customer

Ann Arbor, Michigan, Us

Focused on Banking, Fin Srv, and Insurance maintaining multi-million book of business for leading national brands.Founded was the pioneering leader in Voice of Customer (VOC) solutions. Armed with the ForeSee CX Suite, more than 2,000 companies worldwide – in retail, government, financial services, healthcare, and consumer packaged goods – transformed their VOC programs into a strategic and rigorous business discipline.

As Survey Sales Director and Senior Consultant for Clarabridge, I leveraged deep experience with Operational CEM use cases and systems to deliver world class customer experience management programs to the world's leading brands. Global responsibility for maintaining and growing license revenue for our CX Survey product line. In 2015, Achieved target of $2.5 million in incremental survey license revenue.As Director of Sales Operations for the Market Metrix business unit, I ran weekly forecast calls, monitored pipeline activity, and maintained core sales team systems (including Salesforce.com dashboards & automation, WebEx online meetings, price model & contract generator, product demos, and team collaboration & training).

Mondo Studios was an online game development and entertainment production company based in San Francisco that targeted brands who wanted to use casual and social games to reach target audiences. The studio also developed proprietary IP distributed across multiple channels (e.g., iPhone, Yahoo Games, and Facebook).Leveraging my partner development and customer acquisition services, I joined Mondo Studios to launch the Brand Integrated Entertainment offering and was responsible for defining target accounts and service offerings that lead to top-line revenue growth.Customers included Purina, Progressive Insurance, and Yahoo with service contracts ranging from $100K to $250K per engagement.

New York, Ny, Us

Optaros was a Boston-based consulting firm that delivered technology solutions to enterprise companies originally with an emphasis on open source, component-based, service-oriented architectures. Optaros was founded by former Viant and Cambridge Technology Partner executives.Leveraging my pre-IPO experience with Internet and media service firms, I joined Optaros to launch the Media & Publishing practice and defined business solutions for media-focused customers. As Practice Lead, I was responsible for defining target markets, key entry points, and corresponding service offerings that led to profitable, long-term client relationships. The practice generated over $12 million in revenue from 2007 through 2008 and customers included Turner, New York Times, Hearst, Sony, Fox, Rodale, Lifetime, Activision, and Electronic Arts.

As Managing Director of Delivery in the Western Region, I was responsible for early stage customer relationships, service delivery, and software implementations. Customers included Wells Fargo, Cisco, Autodesk, Hyperion, and Palm.I was responsible for annual delivery budgets totaling $5 million. For my region, I managed headcount of 6 employees, 30 independent contractors, and eight service vendors. After Sawyer Media Systems shut down, company executives moved a handful of key customer relationships to NY-based media consulting and production company Ikana Media. As a program manager, I helped deliver communication solutions to high-value enterprise clients including Johnson & Johnson and BabyCenter.

Naperville, Il, Us

Viant, was a pioneer Internet services firm that delivered business, creative, and technology solutions for a wide range of corporate clientele including Fortune 500 corporations and Internet start-ups. I joined Viant to help define and cultivate the firm's creative service offering. I started as a Creative Developer and quickly was promoted to Creative Lead and later overall Project Lead.As Creative Lead, I recruited creative delivery talent and managed all aspects of the creative delivery process from business development through final delivery. As Project Lead, I managed project schedules, progress reports, cross-discipline team resources, and budgets for all phases of delivery.I was responsible for delivery budgets totaling $7 million. There were no line managers at Viant. All employees were managed through a peer-to-peer Advocacy program. As an Advocate, I managedcareer-progression for seven consultants. At the project level I managed up to 30 consultants plus off-shore development teams.Clients included Radio Shack, Kinko’s, Schwab Institutional Management, Robert Half International, and Ecast, Inc.

CKS was a full service integrated digital marketing agency. CKS would become CKS/USWeb and later MarchFIRST. I was recruited to help the Interactive Division of CKS improve development and delivery of major corporate Internet sites.As Producer, my responsibilities included client relationship management, project management, requirements gathering, information design, interface design, mock-up creation, visual design integration, client-side coding, quality assurance, final deployment, and knowledge transfer.I was responsible for creative delivery budgets totaling over $2 million. I managed cross-discipline teams and led client-side development of corporate sites for Tandem Computers and Fujitsu Computer Products of America) in addition to various web content development efforts for Levi Strauss & Co., Apple, Ortho Biotech, Sears Craftsman, General Motors, Transamerica Corporation, Visa, and Nike.

As founder, I leveraged sales and project management skills to create a boutique multimedia and digital services agency.I was responsible for all operations and delivery functions including bookkeeping, facilities management, business development, client relationship management, project management and budgeting, information design, interface design, media creation, client-side coding, quality assurance, final deployment, and knowledge transfer to client. I generated over $1.6 million in revenue and managed over 40 different individual contributors over five years. I managed relationships with 15 customers and completed over 30 projects.Customers included Levi Strauss, TS Communications, White & Company, Arcada, Red HerringMagazine, New Media Magazine, HeyerTech, Inc., Global Network Navigator (GNN), Hands On Technology, Media Synergy, Synergy Labs, Foresight Communications, and Black Entertainment Television, SF Multimedia Developers Group (MDG), and the International Interactive Co Communicators Society (IICS)