I managed and led customer data and web service integrations, to support new and ongoing sales opportunities, including providing technical advice to customers on optimal implementation based on an understanding of their business requirements, product development methodologies, available data formats and delivery mechanisms.• I provided technical information for six different database and five web service products to customer integration developers for their online and offline platforms to support new sales.• I provided pre and post-sales support and information.• I supported multiple strategic internal data projects and initiatives, including application configuration and development, data transformation and software product migrations.• I prepared and maintained a series of technical sales support documents for data-set and web service products for customer integrators.• I developed and implemented an improved method for customer integration of data and web service products resulting in improved, easier, faster and consistent levels of integration support.• I developed a new data source for an existing online product with an automated transformation process removing the requirement for editorial resource.• I created quarterly and annual aggregated statistical performance reports for 5 insurance company customers using SQL and MS Excel.• I won the Autovista Group Awards Winner for Innovation - 2018.

I acted as the product expert providing detailed knowledge and support for automotive insurance and bodyshop software products for customers and across multiple internal teams.• I developed and produced standard and customer specific reports for leading estimation software product using Crystal Reports.• I developed and maintained transformation processes for importing monthly parts price data from 25 manufacturers and two countries into a standardised format.

I was promoted to Product Manager, managing leading software products and services range including estimation, communications, management information, bodyshop management and auditing products. I led and managed a technical team of 4 for product software development and data transformation.• I adapted, introduced and implemented different versions of the UK estimation product for use in the Ireland and Malta markets to expand sales opportunities, including data collection, designing business logic, managing development and supporting the sales process.• I introduced, developed and implemented a new software product for UK automotive market specifically for light vehicle damage, including design, managing development, data design and setup, system implementation and training.• I provided senior management with market information including competitor studies and analysis.• I worked directly with motor insurance and other clients in the production and enhancement of software products.• I assisted with the design, development, test, production and implementation of the Glassmatix 4 estimation system. This included taking customer requirements, working with the development teams and with 3rd party developers.• I edited and produced on and offline versions of a software product end user manual.• I assisted with the development and testing of the Glassmatix III estimation system.

I was promoted to Data Editorial Manager with a team of eight, producing parts, labour and paint data for an automotive collision repair estimation system. I extended the coverage of the vehicle parc to 90% coverage.• I managed a team specialist editors in the production and maintenance of the product database. I had responsibility for eight staff.• I procured external data and managed relationships with 25 vehicle manufacturers and other external data suppliers.• I recruited and trained departmental staff.• I collaborated with the product development team in the maintenance and development of the product range.• I designed a new product paint calculation system.• I designed and produced a VIN database and module for product integration.• I edited and produced the monthly product news, help and procedure pages.

I led an editorial data team of four building a parts automotive database.• I set-up and initiated a database for software product range including setting standards for format, content and data collection tools.• I procured data from vehicle manufacturers including parts cataloging, workshop manuals and labour times.• I trained, recruited and line managed a team of specialist editors in the production and maintenance of vehicle parts information.• I integrated Thatcham TTS data into the software product range.• I procured and Integrated alternative parts data into the software product.

• I edited and produced a range of technical literature including service manuals, parts books, and driver's manuals for a range of commercial vehicles.• I produced 1st copy information for a new range of fire appliance vehicles.

• I produced a range of commercial vehicles including coach, bus and fire appliances. This included the assembly of chassis, engine, suspension, axles, steering, air brake and hydraulic systems.

• I produced a range of aircraft sub assemblies including wing, engine hangers, and fuselage components for Tornado, BAC 1-11, Boeing 747 and Airbus. The work included high technology processes with rigorous quality inspection programs.