Company name change

Commercially astute and successful in project management. Developed, implemented and leading customer experience delivery programmes across multiple countries. Resulting in improved customer experience of mobile broadband, smart phone data services and roaming performance. Year on year revenue increases with reduced CAPEX/OPEX to Orange.- Vision to anticipate markets, and future business needs - dramatic growth of data traffic and services; inter-operator collaboration for network/service provision- Leveraging projects to deliver the maximum possible value - from shop and call centre customer experiences to marketing campaigns and technical improvements - Strong influencing and leadership skills, strong ability to plan and prioritise in a complex and multicultural environment - Voice / Data project designed, budgeted, and then approved by CEO. YoY savings made (50% to date)- Strong project delivery experience across mobile broadband data and voice services and roaming services - Multiple RFQ/RFP’s for external service /product providers. Long running projects over 8 years.- Strong ability to deliver competitive advantage, motivate change and deliver visible business benefits and growth - Best quality vs cost services/product delivered into Orange, multiple service changes and improvements - Achievement of performance targets from Orange countries, and ability to translate real customer experience into working solutions for technical optimization and channel development- Ability to manage international teams, including complex cross-functional teams

• Developed and led customer experience improvements across 9 countries • Programme managed services optimization initiatives • Monitored improvements against targets and created strategies and plans for further development• Programme Manager :- Led and managed a team of highly skilled experts,within multiple technical directorates• Budget achievement & management • Lead auditor for Orange globally• Country OPEX/CAPEX monitoring and challenges to country financial budgets• Ensuring key country technical and financial performance issues are identified by corporate divisions• Supplier performance champion, contract development and KPI definition• Supplier selection via RFQ/RFP processes• Lead contractual quality negotiator for new network equipment (>€250M investments)

• Quality management of 32 overseas subsidiaries and agencies - Asia, Africa, India, Europe and North America. • Project management and global consultancy, performance and process improvements and change implementation• New product introduction - design review chairman• Operational quality management, and new supplier selection• Management, supervision, training and guidance of quality, design and production engineering staff on projects• Assessment, selection and management of contractors and suppliers• Company auditor, team member of product and site risk assessment programmes• Communications to all departments, major global customers (e.g. Esso, Shell) and to MD level.• Set up strategic outsourcing partnerships within the Asia region with brand new contractual terms negotiated• Introduced new design review process to improve time to market, manufacturing integration and product reliability• Successful new product introduction eliminating past product problems leading to high sales volumes and profits• Enhanced supplier relationships with improved contracts, products, deliveries and services• Improved working practices with customers (internal and external) and overseas subsidiaries

Key Responsibilities:- - Quality management of 150+ products.- Design for Manufacture - Product qualification (& re-design)- Sales and Technical pitches, product & site support- Test Equipment design and manufacture- Customer care - Supplier approval/troubleshooting – UK. - Customer and subsidiary liaison - Pan European. - Management and training of auditors.- Auditing to ISO9000Communication to MD level, Global footprint

Senior Electronics Engineer with the Stuttgart (Germany) detachment of the 523rd Maintenance Company, United States Army. Responsible for supervision and training of US Army technicians; repair and calibration of military avionic defence & navigation/guidance equipment; choosing own work, meeting workloads and deadlines, customer liaison, quality assurance, and writing technical briefs.

Fault diagnosis, repair and calibration of military nuclear submarine navigation, control & weapons equipment