Bob Glahn Email & Phone Number

Tucson, Az, Us

Tucson, Az, United States

• Support multi-disciplinary technical teams of 2-10 technicians (internal and 3rd-party contractor) at five resort venues for client events exceeding $50k in production spend.• Produce staging, lighting, video, audio, and IT services for live corporate events.• Solve unexpected tech challenges during high value live productions.• Stepped in as interim venue director at multiple locations in my market in times of need.• Communicated frequently with distributed stakeholders to keep teams informed and requirements updated.• Coordinated closing operations and asset reallocation for two venue locations in 2023.

Tucson, Arizona, United States

• Directed Event Technology department operations for two hotel venues earning 750,000 and 1.2million dollars in technology revenue annually, respectively.• Doubled technology revenue at a single location in my second year while producing high profit flow-through to budget and nailing KPI goals year-over-year.• Maintained production calendars up to 18 months out while reprioritizing team tasks daily to meet shifting customer needs.• Increased customer satisfaction scores to award winning levels, achieving and maintaining a Net Promoter Score >95 for over twelve months.• Wrote SQL queries to pull customer event info from partner booking database (ISAC) for revenue forecasting research.• Analyzed budget and revenue forecasts biweekly and presented data along with adjusted sales capture strategies to business stakeholders through visually engaging Excel charts and PowerPoint presentations.• Performed annual Competitor Set analysis and presented findings to hotel partner stakeholders.• Provided guidance to PSAV director colleagues on Group sales revenue forecasting and how to perform customer discovery in Dynamics and Salesforce CRMs. • Tested and provided feedback on internal software tools as a member of the company’s Software Evaluation And Launch (SEAL) Team.• Consulted with clients to evaluate technology needs and designed tiered proposals to meet their unique needs with “good” “better” and “best” value options. •Delivered updates on progress toward milestones on behalf of encore in daily Stand-Up meetings with Hotel Management Stakeholders•Supervised the sales manager and provided them with feedback, coaching, and support to help them achieve sales and performance targets while encouraging them to set stretch goals for personal and department growth.•Aided in the day-to-day operational functions of my department as needed, while consciously allowing my team to self-manage and take ownership of their work and professional growth.

Charlotte, North Carolina, United States

• Led teams of 3-7 multi-disciplinary event technicians to deliver 250+ group events a year.• Managed team schedules and resources in a lean production environment.• Balanced and improved location’s operations budget during a period of rapid growth.• Interviewed, Hired, Developed, and Succession Planned for technical team members.

San Francisco Bay Area

• Support GDC participants by preparing speakers prior to presentations and managing attendee entry at the door.• Collaborate with a 400+ member service team striving to give all 28,000 conference attendees nothing short of the best experience of their lives.

Tucson, Arizona, United States

-Prioritized features that encouraged player retention and accessibility.-Administered team Trello, writing user stories and tracking assigned and completed tasks.-Taught Agile/Kanban best practice to teammates, focused on backlog ordering and limiting WiP.-Created meeting agendas and lead team meetings over Discord, coordinating developers across multiple time zones and professional obligations.-Attended discipline-focused meetings and arranged designer/engineer team sync-up discussions to avoid siloing.

Tucson, Arizona, United States

-Wrote NPC chatter for interrupter office worker.-Wrote itch.io description copy, working specific 'favorite expressions' into the text based on the results of a group vote.

Charlotte, North Carolina, United States

Bonita Springs, Florida, United States

Developed and taught Theatre and Broadcast Communications curriculum for students in Grades 6-8.Awarded the Crystal Apple Principal's award for the 2009 - 2010 academic year.

Master Of Business Administration - Mba

Bachelor’S Degree, Theatre And Psychology

Practicum-heavy study concentrated in Creative Direction and Production Leadership.