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Innovative IT Systems Administrator with a proven track record of spearheading large-scale network optimizations and cybersecurity enhancements. Expert in delivering exceptional support across diverse environments, including Inc. 500 companies and major research institutions. Demonstrated success in enhancing system performance, improving user satisfaction, and implementing ITIL best practices. Known for optimizing network infrastructures, modernizing database architectures, and driving technology advancement to achieve top-tier performance metrics.Key achievements include:Senior-Most and Solo IT Leader UF/IFAS’ Largest Research Center.Orchestrated IT help desk for UF/IFAS’ Tropical Research and Education Center (TREC); realized 95%+ First Call Resolution Rate (99%+ within 48 hours) and achieved 98%+ Customer Satisfaction Score.6.9MM SF Total Network Equipment Replacement Leadership.Piloted, organized, and executed legacy infrastructure modernization project across TREC’s 160-acre site; improved cyber resilience and bandwidth for AI applications, and maintained 100% uptime during upgrade.99%+ Customer Satisfaction Score for Inc. 500 Fastest-Growing Private Company.Took ownership of hundreds of T1 & T2 support tickets for diverse clients across 10+ states; acknowledged for service excellence with a 99%+ CSAT score and being selected to train new hires.Top 5% of UF Departments, STAR Rating.Steered full capital and attractive asset inventory for TREC; played a key role in maintaining its STAR Rating and position at the top 5% of UF departments for asset management.Vision for the FutureWhile now—more than ever—change is a constant, the same key levers remain evergreen for industry leading IT operations: a relentless drive to deliver service excellence, a commitment to harness the full potential of NextGen technology, and a focus on developing high-performing talent to accelerate growth. I look forward to leveraging my experience to make even greater contributions. To synergize top-tier support, cutting-edge innovation, and a commitment to talent development to deliver immediate and long-term success.Bob G. MayBobgmay@gmail.com305.322.3712𝗖𝗼𝗿𝗲 𝗘𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲IT Strategic LeadershipHelp Desk Operational ExcellenceDatabase & Network ArchitectureFull Capital Asset ManagementCustomer Support & Satisfaction Strategic Partnerships & Alliances
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Information Technology System AdministratorMarinemax Nov 2023 - Apr 2024Oldsmar, Fl, Us -
Information Technology Operations AnalystMarinemax Jul 2021 - Nov 2023Oldsmar, Fl, Us
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It Expert (It Help Desk Manager)University Of Florida Institute Of Food And Agricultural Sciences 2019 - Nov 2021Gainesville, Florida, UsIn 2019, I was recruited to lead the IT arm of the largest research center of the University of Florida’s Institute of Food and Agriculture Science (UF/IFAS), the Tropical Research and Education Center (TREC). TREC is internationally recognized for its basic and applied research in tropical fruit biotech, plant pathology, and subtropical horticulture, and serves an agricultural ecosystem with a $1B annual impact. I was challenged to transform IT into a center of excellence for TREC, and, within 2 years, was instrumental in elevating service quality, bolstering infrastructure, and laying the foundation for superior growth today and tomorrow.✔️ 𝗛𝗲𝗮𝗱 𝗼𝗳 𝗜𝗧 𝗳𝗼𝗿 𝗙𝗹𝗮𝗴𝘀𝗵𝗶𝗽 𝗨𝗙/𝗜𝗙𝗔𝗦 𝗥𝗲𝘀𝗲𝗮𝗿𝗰𝗵 𝗖𝗲𝗻𝘁𝗲𝗿. Served as senior-most and sole IT leader for UF/IFAS’ TREC. Constructed, implemented, and captained 200+-node infrastructure, serving diverse users—student and faculty, domestic and foreign—across a 160-acre site. ✔️ 𝟮𝟰/𝟳 𝗛𝗲𝗹𝗽 𝗗𝗲𝘀𝗸 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽, 𝟵𝟴%+ 𝗖𝗦𝗔𝗧 𝗦𝗰𝗼𝗿𝗲. Piloted delivery of top-tier T1 and T2 help desk support to facilitate world-class research; achieved a 95%+ First Call Resolution Rate (99%+ within 48 hours) and 98%+ Customer Satisfaction Score.✔️ 𝟲.𝟵𝗠𝗠 𝗦𝗙 𝗧𝗼𝘁𝗮𝗹 𝗡𝗲𝘁𝘄𝗼𝗿𝗸 𝗘𝗾𝘂𝗶𝗽𝗺𝗲𝗻𝘁 𝗥𝗲𝗽𝗹𝗮𝗰𝗲𝗺𝗲𝗻𝘁 𝗣𝗿𝗼𝗷𝗲𝗰𝘁. Led mission-critical, legacy network infrastructure modernization project for TREC, end-to-end, and completed project within 48 hours; enhanced digital resilience, application bandwidth, and availability across campus. ✔️ 𝗨𝗻𝗶𝘃𝗲𝗿𝘀𝗶𝘁𝘆 𝗼𝗳 𝗙𝗹𝗼𝗿𝗶𝗱𝗮 𝗦𝗧𝗔𝗥 𝗥𝗮𝘁𝗶𝗻𝗴, 𝗧𝗼𝗽 𝟱% 𝗔𝘀𝘀𝗲𝘁 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁. Steered full capital and attractive asset inventory in line with Board of Governors’ directives; played integral role in maintaining STAR Department classification (top 5% of UF departments) for exemplary practices. -
It Help Desk SpecialistU.S. Gas & Electric 2014 - 2017U.S. Gas and Electric (USG&E), an Inc. 500 Fastest-Growing Private Company and leading provider of energy to B2B and DTC clients, brought me onboard as an IT Help Desk Specialist in support of its operation serving 375,000+ clients across 10+ states. I operated as the first point of contact for diverse technical support matters, including hardware and software troubleshooting, advanced configuration issues, and escalations. ✔️ 𝗧𝗜 & 𝗧𝟮 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗘𝘅𝗰𝗲𝗹𝗹𝗲𝗻𝗰𝗲, 𝟵𝟵%+ 𝗖𝗦𝗔𝗧 𝗦𝗰𝗼𝗿𝗲. Helmed the full T1 and T2 IT support lifecycle end-to-end, from service ticket ownership, in-depth issue evaluation, and creation of corrective solutions, through implementation, resolution, and follow up; recognized for excellence with a 99%+ score in serving 500+ clients. ✔️ 𝗡𝗲𝘄 𝗛𝗶𝗿𝗲 𝗧𝗿𝗮𝗶𝗻𝗶𝗻𝗴, 𝗕𝗲𝘀𝘁 𝗣𝗿𝗮𝗰𝘁𝗶𝗰𝗲𝘀. Chosen and trusted to train newly onboarded help desk employees on topics such as: USG&E SOPs, organizational culture, key target metrics, ticket administration, customer relationship management, and quality assurance.✔️ 𝗘𝗰𝗼𝘀𝘆𝘀𝘁𝗲𝗺 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 & 𝗢𝗽𝘁𝗶𝗺𝗶𝘇𝗮𝘁𝗶𝗼𝗻. Administered and maintained externally hosted website and protocols, oversaw creation and activation of new workstation builds and thin clients, and orchestrated FTP and MOVEit transfers working in lockstep with third party partners.
Bob G. May Skills
Bob G. May Education Details
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Florida Career CollegeInformation Technology -
Gulliver Preparatory SchoolHigh School Diploma
Frequently Asked Questions about Bob G. May
What is Bob G. May's role at the current company?
Bob G. May's current role is IT Systems Administrator | Help Desk Leader | Inc. 500 Fastest Growing Company & UF/IFAS Flagship Research Institute Support Excellence | CompTIA A+ Certified | 6.9MM SF Legacy Infrastructure Transformation Architect.
What is Bob G. May's email address?
Bob G. May's email address is bm****@****nde.com
What is Bob G. May's direct phone number?
Bob G. May's direct phone number is +130594*****
What schools did Bob G. May attend?
Bob G. May attended Florida Career College, Gulliver Preparatory School.
What skills is Bob G. May known for?
Bob G. May has skills like Moveit, Project Management, Information Technology, Microsoft Office, Microsoft Word, Microsoft Powerpoint.
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