Bob Moser Email & Phone Number

4800 Diplomacy Rd. Fort Worth, Tx 76155

Administrate multiple platforms for the Operations and Courseware Technology departments including PeopleFluent learning-management system, ServiceNow information-technology service-management platform, SharePoint collaboration platform, and Magento eCommerce platform‎.Create and conduct training for teammates and customers on the policies, procedures, and functions of administrated platforms.Design, develop, and deploy new SharePoint sites, and train various departments in the administration and management of their respective sites and site contents. Provide after-deployment support and training for site owners and contributors.Support external clients utilizing multiple and diverse technologies in the technical and functional use of systems dedicated to online asynchronous and synchronous training. Ensure the accuracy and security of client data.Perform quality-assurance testing for websites and training modules to ensure both technical functionality, design aesthetics, grammatical accuracy, and message clarity.Provide visual metrics on the effectiveness of service and support delivery by scripting, designing, utilizing, and presenting Microsoft Power BI and ServiceNow reports.

4800 Diplomacy Rd. Fort Worth, Tx 76155

Research learning management systems for internal and external eLearning delivery.

4800 Diplomacy Rd. Fort Worth, Tx 76155

Research, assess, and prototype new hardware and software technologies, methodologies, and solutions to improve efficiency, reliability, and compatibility with existing in-house and third-party training systems used by aviation-safety training centers.Coordinate with various teams, business units, and training centers in the design and implementation of training-delivery infrastructure, technologies, and methodologies. Develop technical documentation on how to utilize various information-technology systems.Develop policies and procedures to guide various business units in technical-support solutions. Design and oversee the delivery of service-methodologies to enable various business units to initiate requests for technical services. Deliver written and live training to various business units on how to utilize the ServiceNow platform to report and resolve technology incidents and change-management requests.

Dallas, Tx

Ensure that all business operations run efficiently by managing on-site staff and technology. Represent MicroTek (now Attune) as the onsite liaison to existing and potential clients. Collaborate with a diverse and constantly changing clientele from various companies and corporate cultures to deliver a smooth and productive professional experience. Train and mentor a team of Technical Support Specialists in other facilities across the nation to provide consistent support across the enterprise and resolve shared or individual technical issues.Manage on-time delivery of software solutions tailored to client specifications. Ensure each contract has the appropriate technology to perform to client expectations. Properly schedule classes to accommodate student volume. Support and maintain computers, audiovisual equipment, network and PoE switches, firewalls, and wireless access points. Monitor and manage internet bandwidth and network security. Administrate virtual classroom services. Manage video conferencing and telecommunications equipment and software.Winner of the Employee of the Quarter award, 1st quarter 2012, and MicroTek Employee of the Year 2012.

Arlington, Tx

Provided on-site technical support for approximately 75 faculty and 500 students, including desktop management and software updates for multiple hardware platforms and Windows operating systems. Network support included management of network print queues and passwords for both faculty and students. Webmaster duties included the initial creation, design, and management of the Ferguson Jr. High website. Managed accounts for the online standardized testing preparation programs and administration of Prometric online testing. Extracurricular activities included sponsoring the Web Design Club, Environmental Club, and Photo Club.

Davenport, Iowa

Supported the software and hardware for over 300 computer systems and over 20 networked large-capacity laser printers. Additional duties included inventory control and intranet website management.

Bettendorf, Ia

Represented the company in a wide variety of information technology service and solution contracts for corporations including Deere & Company, Mayo Clinic, Trans World Airlines, Nalco Chemical, and Equifax

San Marcos, Tx

Responsibilities included the assembly and service of PC computers for digital imaging systems. Duties included technical support, onsite installation, and training. Provided existing and potential customers with digital imaging products and samples through an out-lab service.

Denton, Tx

As a journalism student at the University of North Texas, I was afforded the opportunity to apply my studies working on the campus newspaper as a writer and photographer.

Roanoke, Tx

While in high school, I worked during summers, evenings and weekends as a welder, general machinist, and laborer.

Bachelor'S Degree, Photojournalism With Minors In Art And Political Science, 2.524

Activities and Societies: Classic Learning CoreThe bachelor's degree in Photojournalism at the University of North Texas concentrated.

Associate Of Applied Science, Information Technology - Web And Internet Services, 3.943

Activities and Societies: Who’s Who Among Students in American Universities and Colleges AwardThe Associate of Applied Science degree.