Oct. 2024 to present - working in the new Garner hub (which is partly automated) loading brown delivery trucks (assist w/ the "split-sorting" and loading trucks so drivers leave the hub on time); from day one, I've tried to promote comradery to keep operations running as smoothly as possible; often, I've taken care of 1/4 of the line where I work until the temps arrive; some of my trucks have 300-400+ pieces;Oct. 2023 to Oct. 2024 - proved my worth in the Raleigh hub performing various tasks as requested; I also was part of the pre-operational testing at the Garner location; because I frequently was asked to switch to other areas to make sure the trucks were ready for the drivers, I was able to see how other sections operated giving me a clearer vision of the "big picture";

I assist the store manager minimize stock room inventory and assist in unloading the incoming replenishment shipments. We've been able to clear out quite a bit of room in the stock room since both of us started working there. After all, if customers don't see the merchandise, they don't know it's available for sale.I actually enjoy stocking despite the low pay.It's good for exercise and a little interaction with customers who need help finding something. It's been nice to have my supervisor give me kudos on my work ethic, too.

Because I know just how annoying ads can be on websites, my website doesn't have any. On the studies page, I promote other good Christian resources. I pay the web hosting myself as a labor of love.As webmaster of BibleBrowse.org, I am not only practicing my web design skills, but promoting peace in this turbulent world. Not only can Christians & Jews collaborate, but all the peaceful religions can work together to show each other respect & love. We need to recognize that none of us are perfect, but with some patience & understanding, we may be able to make this world a better place to live.Christian multimedia has been added to the site as well as partnerships with other Christian groups to make visible various resources available for people to grow in their walk with God. Over 600 Christian songs (YouTube music videos) are promoted as well as links to The Bible Project animations.I'm continuously working to improve the cosmetics and content of the website. So, keep checking back for more content.Technologies used: HTML, CSS, JavaScript and XSL/XHTML (as well as graphics editing)

It was refreshing to be in a work environment where people care about each other and it's generally a friendly place to work. I wish them well.I fixed laptops, responded to IT requests, maintained iPads, chromebooks, laptops, printers and VoIPs, verified inventory of IT assets, updated the school website and tweaked an online repair request for the maintenance staff to use. We used Google services for business continuity, and I was familiarized with WordPress and Canva.

Safely and consistently delivered parcels to the customer. While I'm searching for the right full-time opportunity, this proves I'm not afraid of a little hard work.

Mostly Cat6/RJ-45 cables with some fiber-optic cable runs.I've assisted with cable installs, but mostly take care of various RJ-45 punch-down jacks in biscuit boxes, IDF patch panels, wall plates or whatever the client asks for.Clients we've taken care of: Novo Nordisk, Lenovo, Grifols

I took the Census oath which equates to a Public Trust security clearance but has no expiration date. Any information obtained doing Census interviews stays confidential. I've found that although I can't stand sales jobs, I'm actually a personable person who can still get along with just about anyone because I try to treat everyone with respect.The area where I live is now complete for Census data.

As asst. manager, I was entrusted with:- preparing cashier till drawers to ensure cashiers have adequate currency for change;- acting as backup cashier during peak sales times and when cashiers take their required breaks;- securing and counting the store safe as directed by company policy, including the bank deposit;- locking the store at closing time & sometimes taking care of the deposit;- process incoming vendor shipments in SLIC;- adjust damages & store use items out of inventory;- treating customers and fellow employees with dignity, kindness and respect;- recovering stray product and tidying up the store to be presentable;- unloading the truck and stocking the store with incoming new product;- assist in stocking at other stores as schedule allowsI take pride in going above what is expected of me & was considered one of the key work contributors on our team.We have received several compliments on the appearance of our store from customers.

Installation of Cat6 Ethernet cables on a local business expansion project:- helped run the cable via cable trays, conduits & in "walkable ceiling" areas- dressed the cables with Velcro tie wraps in the cable trays & in the communication room- terminated the cat6 cable with punch-down blocksIt was a good bunch of guys to work with. I wish them well in their future endeavors.(This is just a subset of my skills.)

- Provided Tier 2 HP computer & printer support as well as inventory control of a Forbes Global 2000 List company using the Service Now ticketing system- Worked closely with the IT Integrator & assist Factory Automation with keeping production computers, touch screen monitors & other assets as close to 100% operational as possible- Helped set up 2 new production lines in addition to supporting existing assets- Imaged/re-imaged company tablets, laptops, handheld scanners & desktops- Verified all updates (anti-virus, Software Center (SCCM) & Windows) were current on loaner laptops to prevent them from "falling off the domain"- Manually ran backup on computers whose policy prevents certain Windows updates from installing- Enforced Bitlocker security on top of standard network measures- Took care of IMAC (Install/Move/Add/Change) desktop support tasks- Restored break/fix issues- Ordered supplies and equipment as needed to meet business needsI ensured business continuity of office & manufacturing factory operations in addition to a thorough accounting for the IT assets. Most items labeled as missing, I was able to find & return to inventory.

Cleared a backlog of over 500 server access requests in about 1.5 months and averaged over 500 requests per month for a total of over 4000 access requests.Learned the client Software Delivery Automation (SDA) techniques transitioning to a new development platform, assisting with tasking to make the transition seamless.Assisted in clearing server space on TFS servers.

Tier 2 Team Lead for Becton Dickinson project - Dec 2015 – Jan 2016Global IT Assistant Queue Manager for Chevron project - Oct 2013 – Nov 2015Remote support technician for inVentivHealth project - Feb 2013 – Oct 2013Software Support Analyst for Adecco project - Jan 2013 – Feb 2013Becton Dickinson, Chevron & inVentivHealth projects supported international users.Chevron duties: - Triage oversight of the Global IT Service Desk queue to minimize ticket delays, including timely VIP ticket handling to meet SLA. Sources include self-help ticket queue, Remedy assignment queue & group mailbox. - Acted as unofficial assistant team lead in providing new members with hands-on expertise as well as necessary training documents. - Administrator rights on several applications to fix end user issues, including cryptocard/RSA tokens and Smart Cards. - VPN and Citrix support in addition to support of network apps & installed software. - Assisted with the knowledge base content & with SharePoint advice to other techs. - Handled over 12,000 tickets - high totals: 700 tickets for 2 months and up to 70 tickets in one day. I ensured customer satisfaction since I make sure the issue is taken care of with follow-up. - Involved in the pilot program for chat support. I handled call support in addition to chat support, sometimes simultaneously.inVentivHealth highlights:- remote computer troubleshooting using TeamViewer & join.me;- software support of locally installed and web apps such as SumTotal;- created 49 and edited 29 knowledge base articles in Service Now;- handled over 1600 tkts. averaging 275/month;Adecco project: U.S. & Canada nationwide support of Adecco resources:- Active Directory password resets;- remote computer troubleshooting;- MS Office & Outlook;- printer installations;- software support of locally installed and web apps;(COSMOS, Custom Match, SalesForce.com, numerous other programs) - assisted in knowledge base development from past experience;

Installed and repaired AT&T U-Verse products (WI-FI, streaming TV, VoIP) using cat5e/coax cabling and/or WIFI equipment.Ensured quality customer service with our customers.

Member of a team that maintained a Mobile Satellite System (MSS) which deployed during emergencies to provide inter-operable radio communications and Internet access for first responders and National Guard units. Provided hurricane support after Hurricane Irene hit North Carolina (July-August 2011).2008-2009 (2nd deployment): Oversaw military help desk operations in Iraq in support of Operation Enduring Freedom. Supervised junior soldiers to provide quality support to the aviation assets involved.Performed statewide Help Desk activities: account lockouts & password resets, desktop & laptop issues.2003-2004 (1st deployment): Kept STAMIS computer systems operational which merged supply & maintenance operations to minimize equipment downtime in a war zone (Iraq). Primary hardware technician in the CSSAMO duty section. Coordinated with the officer in charge (OIC) to create a digital reference library with a web user interface.Created an MS Access maintenance database from scratch with links to the training materials library and had queries to highlight recurring problems. Hardware issues had a pull-down menu to select from. Software issues referred to the training material for the fixes.

- Maintained an accurate inventory of the then largest SPRINT warehouse in North America;- Processed LTL and freight orders using a bar code scanner which adjusted the database inventory, then used UPS/FEDEX software to ship the order or completed bill of lading paperwork for freight shipments;- Certified using forklift, reach truck (stand-up forklift), and order puller.

Designed and maintained the Web presence welcoming new members and highlighting ministries of all ages.Informational website chronicling church activities & outreach programs.I maintained the site remotely during my 2nd deployment to Iraq.- Developed directory structure & administrated my own content management;- Acted as e-mail administrator using iMail application; set up email aliases to protect staff privacy & set up prayer chain email list;- Hand-coded framed HTML & created (CSS) style sheets for site-wide color schema;- Edited photos for optimization (resizing, cropping, frame finishes, etc.);- Used GIF animation for welcome banner & image galleries;- Created custom image galleries (framed with navigation, categorized like meta tags);- Edited digitized audio sermons for use as podcasts (MP3 format), keeping the file size small enough that low bandwidth users could still enjoy the media;- When large file changes were done in bulk, used WS_FTP for bulk upload transfers;

- Disassembled refurbished computers for salvageable parts, compiled a list of usable parts from that system, then added items to existing inventory;- Boxed & processed orders(including international orders), shipping them via appropriate shipping company (mostly UPS and FEDEX);- Oversaw shipping material supplies & replenished to be sure we had adequate inventory.

• Answered trouble calls, using software to perform loop-back tests to verify the faulty network segment, then dispatched field technicians if necessary; • Worked with field technicians to restore circuits to operational status.

Maintained Dept. of Defense computer systems in a Military Help Desk environment. Electronics repair of recorders, receivers & especially computer systems.Maintained strategic computer information systems including a remote site in S. Korea.Was involved in a new installation for a LAN intranet. Maintained the new workstations in addition to existing proprietary computer systems.Compiled technical documentation for training references as well as personally fixing computer issues myself.Taught myself web design (HTML hand-coding) & received awards for 2 Dept. of Defense websites made from scratch (listed below). Took pictures using a digital camera & edited them for use on the websites. I also created a JavaScript calendar program that also accounted for leap year.Awarded for 2 DoD intranet websites I created:1. The website highlighted our maintenance shop activities & provided technical training material to bring new technicians up to speed quickly as well as references for existing techs. I consolidated technical materials into one digital library with a web user interface. The site doubled as a training reference portal & an information site to highlight our maintenance shop’s role within the agency.2. The other intranet site coordinated training event activities between the Army unit & the agency we were loaned out to. While attending Advanced Individual Training (AIT), I volunteered to be a squad leader. I put myself on the hardest detail to lead by example. Held TOP SECRET/SCI security clearance.