Bob Gregory Email & Phone Number

Slough, United Kingdom

Managed project to roll-out upgraded Video-Conferencing infrastructure for a major public-sector customer.

Slough, United Kingdom

Managed many projects that ranged from small Feasibility studies, up to high-profile, full life-cycle IT projects with a budget of c£3m. Projects included: - iPhone 5C & 5S launch. Managed the IT development work and Customer Experience processes for the launch of the new devices in September 2013. Feedback from the Post-Implementation Review was that this was one of the most successful launches to date with no major IT or negative PR issues arising. - Billing & Mediation requirements for a new & technically challenging Digital product being introduced by Telefonica Digital onto the UK's infrastructure. Worked with the UK's Fraud & Security teams to ensure that the product met the UK's legislative framework. - Implementation & roll out of 'Fair-usage' traffic-shaping software across mobile & broadband customer-base. Delivered project successfully without causing a negative customer experience. - Management of Business Intelligence portfolio

London, United Kingdom

Worked as an external resource at British Airways as a project manager. Projects included: - Data Quality Tool-set - a complete vendor selection process to introduce a data quality tool-set into BA's Business Intelligence data warehouse. Managed process from requirements gathering, through vendor selection, right up to Implementation. - Testing Vision Study: Management of a complete review by external testing specialists of the testing processes used to develop BA's commercial website. Delivered report with recommendations and delivery road-map, including high-level costs, to client. Proposals were taken forward by the company.

London, United Kingdom

Worked in several roles for Spring It Solutions delivering Consultancy and Managed Service solutions to a range of blue-chip clients including British Airways and Lloyds Bank as described, but also previously at Marks & Spencer, Rank Xerox and London Transport.

London, United Kingdom

Worked as an external resource at Lloyds Banking Group for 10 years in many roles, but most significantly: - Delivery Manager for the outsourced support of a legacy ATM Authorization and Reporting & Reconciliation system. Support required was 24x7 to a defined Service Level Agreement. - Managed the implementation of significant updates onto these systems including the introduction of Chip & Pin validation, and the merger of the Lloyds & TSB banks.