Bob Grinsell Email and Phone Number
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Process Improvement and Service Management professional, having successfully lead business critical initiatives in Process Mapping and Improvement, Intake and Workflow requirements gathering, Service Catalog and Request Management, Business Relationship Management, Performance Reporting, Service Level Agreements, Configuration, Problem, and Incident Management. Extensive involvement in needs analysis and Lean methodology; streamlining business and IT processes, establishing Service Delivery plans and performance metrics; process improvement plans, enterprise communications, presentations and procedural documentation. Communicates effectively at all organization levels, including leading Executive Business Reviews, establishing team development and maturity plans, and conducting training workshops on company-wide initiatives and processes. Key contributor and collaborator; driving organizational success.
Bongards Premium Cheese
View- Website:
- bongards.com
- Employees:
- 133
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Business AnalystBongards Premium Cheese Jun 2021 - PresentChanhassen, Minnesota, United StatesCollaborate with IT and Business Process Owners to streamline Production and Operations by mapping and documenting processes, developing and managing project charters, defining detailed requirements, identifying innovative solutions and process improvements, conducting comprehensive cost-benefit analyses for potential IT projects, and implementing effective solutions. Foster a disciplined IT Project Roadmap approach to enhance our project management capabilities, consistently deliver valuable solutions and improvements to senior leadership, and drive overall organizational success.
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Continuous Improvement SpecialistStella Aug 2019 - Jun 2021EaganBuilt Lean Process Improvement tools and execution plans. Collaborated and consulted with leadership across the organization to implement process improvement initiatives. Lead CI & Lean workshops & process mapping sessions. Created current and future state value streams and workflow diagrams, assisted with implementation of process improvement plans.
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Business Process AnalystUnfi Jul 2017 - Aug 2019Greater Minneapolis-St. Paul AreaDocumented and executed support integration activities for new acquisitions, documented IT processes; developed communication plans and materials; created training and how-to user guides, led governance of CMDB, contributed to IT Service Management process definitions and execution. Part of team leading migration to single IT Service Management suite, eliminating several outdated systems. -
Service Catalog ManagerMinnesota It Services Nov 2016 - Jul 2017Department Of Human Services Building, St Paul, MnLead strategic direction of service catalog, including design, implementation and maintenance of catalog items and overall catalog structure; support migration of divergent agency catalogs into "common book of business" enterprise-wide catalog; maintain positive working relationships across multiple agencies; champion IT Service Management best practices. -
Itil Foundations Class ModeratorVillanova University / Bisk Education Jan 2011 - Apr 2017Online UniversityContributed to development of course materials and videos for Villanova University's ITIL Foundations 8-week online course; moderate on-going class sessions, including answering student questions, initiating and facilitating Discussion Board activities; offer supplemental materials and an ITIL Practitioner's perspective; conduct weekly live discussion sessions, presenting an overview of each week’s material, and help prepare students for ITIL Certification exam. -
Itil Business Process AnalystFairview Health Services Sep 2016 - Nov 2016Greater Minneapolis-St. Paul AreaDocument and manage business and user requirements; identify project dependencies, translate business and user requirements for technology organization; create and manage release schedule; establish and maintain effective business relationships, including publishing weekly communication; educate business partners on systems capabilities and solution feasibility. -
Sr It Process ConsultantUnitedhealth Group May 2016 - Sep 2016Optum, Eden Prairie MnDeveloped workflows and process guides; designed Process Repository and automated intake process; defined performance milestones; helped establish process and procedure templates; executed communication plans, including content, timelines, and information sessions. -
Process Analyst It Service ManagementBlue Cross And Blue Shield Of Minnesota Oct 2012 - May 2016Eagan MnUnify divergent metric reporting efforts to create a single vision of IT performance across all IT processes and to develop a framework for the definition and delivery of IT services for Business audiences. -
Business Relationship ManagerBlue Cross Blue Shield Of Minnesota Apr 2011 - Oct 2012Coordinate communications and activities between IT and key business units, serving as a single point of contact and Customer Advocate. Drive SLA v2 initiative, moving away from purely data driven metrics to analysis that reflects the true User Experience. Streamline intake and support processes.
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Request Management AdministratorBlue Cross Blue Shield Of Minnesota Mar 2008 - Apr 2011Responsible for the development and execution of the Service Catalog Management process, ensuring it interfaces with all other relevant processes, setting targets and reviewing the effectiveness and efficiency of the process, performing process audits and managing the process improvement cycle. Define standard catalog items for IT components that are used in new or existing IT Services and establish measurements and reports for agreed business requirements.
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Past PresidentItsmf Usa - Minnesota Lig Nov 2011 - Dec 2014Greater Minneapolis-St. Paul AreaThree-year leadership term; President-elect (2012), President (2013), Past President (2014); serving itSMF (Service Management Forum) MN, a Local Interest Group of itSMF USA. We are dedicated to promoting IT Service Management best practices and helping practitioners come together to discuss critical issues, learn new approaches and network with other like-minded individuals. -
Communications And Marketing ChairItsmf Mn Jan 2009 - Oct 2011Greater Minneapolis-St. Paul AreaA volunteer position with the Minnesota branch of the IT Service Management Forum. Develop communications and promotions to encourage membership and participation in the itSMF and organize or assist with planning and promotion of seminars, workshops and networking events.
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Account Relationship ManagerOpin Systems Jan 2007 - Feb 2008Managed Service Delivery relationship with key accounts; Maintained communications on new software, upgrades and modules; Developed and documented product presentations and training; Created and executed employee engagement workshops; Participated in customer evaluations and implementations. -
Business AnalystAccenture 2004 - 2007Service Level Management. Defined contractual performance criteria and established reporting metrics. Developed SLA reports and communication templates. Conducted Needs Analysis and Process Discovery. Presented process overview workshops and employee awareness campaigns. -
Business AnalystBest Buy 2000 - 2007Business Analyst. Developed and conducted Quarterly Customer Satisfaction Surveys, created metric reporting templates, participated in implementation of ITIL fundamentals. Client Advocate. Coordinated helpdesk response to technical issues, escalated unresolved issues, provided single point of contact for regional and district managers. -
Account ManagerDecisionone 1994 - 1999Managed multi-client commercial helpdesk; coaching technicians on support processes; Established Service Delivery performance criteria and reporting models; Led process discovery efforts and procedural documentation; Developed and led policy and process training sessions; Created performance reports and Executive Business Reviews -
Sales AssistantJobboss Software 1991 - 1994Developed Sales presentations, managed customer and prospect contact lists, coordinated marketing materials, conducted product seminars and employee training, attended industry trade shows.
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Research / Marketing CoordinatorPaul Burke And Associates 1989 - 1991Developed market research and direct mail response analysis, created Association membership marketing programs, designed brochures and marketing materials.
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Communications And Marketing SpecialistSaturn Systems 1987 - 1989Saturn Systems (no longer in business) developed office management software (word, spreadsheet, design) specifically for the DEC mid-range computers (AS400 / MicroVAX). I was responsible for developing marketing programs, including brochures, marketing materials and live product demonstrations, as well as coordinating contract renewals with existing customers.
Bob Grinsell Skills
Bob Grinsell Education Details
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Mass Communications, Business Administration -
St. Henry'S Prep SeminaryGeneral, Religious
Frequently Asked Questions about Bob Grinsell
What company does Bob Grinsell work for?
Bob Grinsell works for Bongards Premium Cheese
What is Bob Grinsell's role at the current company?
Bob Grinsell's current role is Business Analyst at Bongards Premium Cheese.
What is Bob Grinsell's email address?
Bob Grinsell's email address is bo****@****ail.com
What is Bob Grinsell's direct phone number?
Bob Grinsell's direct phone number is +161231*****
What schools did Bob Grinsell attend?
Bob Grinsell attended Minnesota State University, Moorhead, St. Henry's Prep Seminary.
What are some of Bob Grinsell's interests?
Bob Grinsell has interest in Lean, Process Improvement, Process Analysis, Itil, Theory Of Constraints, It Service Management.
What skills is Bob Grinsell known for?
Bob Grinsell has skills like Itil, Process Improvement, Program Management, Business Analysis, It Service Management, Business Process Improvement, Vendor Management, Service Delivery, Management, Project Management, Team Leadership, Leadership.
Who are Bob Grinsell's colleagues?
Bob Grinsell's colleagues are Cordero Williams, Evelina Ewell, Les Manis, Phillip Love, Jim Gieseke, Kirk Venzke, Justin Ruud.
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Bob Grinsell
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Robert Grinsell
Exclusive And Independent Travel Expert With Over 35 Years Of Experience In The Travel Industry. Will Source, Advise And Transact Any Individual Holiday And Travel Needs.Solihull
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