Bob Harrison Email & Phone Number

Boise, Id, Us

Boise, Idaho, Us

Lead and leading a reduction in repair and implementation times by building out our technical document's library and lead Service Desk training providing troubleshooting and implementation skills.Charged with building, configuring, installing, managing, and monitoring networking, security, and Voice over IP (VoIP) telephony infrastructure related hardware and software. The equipment includes data center and branch routers and switches (both Nexus and IOS), ASAs, Firepower, ISE, Umbrella, and Cisco Unified Call Manager (CUCM).- Design, configure, test, and maintain Citrix ADC load balancers.- Designed and implemented IPSec tunnels.- Developed and implementing Cisco's Viptela SDWAN. - Design, develop, and maintain WiFi networks. - Design, develop, implement, and maintain L2 and L3 functions for example; spanning-tree, HSRP, OSPF, BGP, ACLs, NAT, MPLS, GRE, IPSec, IKEv2, and VPNs.

Recruited into multi-faceted role working across product research, business operations and IT management. Led a team of 10 in successful execution of change initiatives which modernized IT networks and key business processes. Grew net sales by almost 600% across 5 years via promotional strategies, inventory optimization and product portfolio rationalization to achieve marketing and operational efficiencies. Drove network redesign, introduced user policies and established backup/disaster recovery processes for mission-critical business data. Strengthened network security via firewalls, anti-virus software and login controls. Created and implemented business database for standardized and automated reporting capability, in addition to leading multiple business process reengineering initiatives to achieve cost efficiency and ease of business operations. Established order and invoice processing workflows in addition to redesigning inventory control which resulted in 32% reduction in expenditure. Supported IT/network systems; Cisco routers/switches, MS Windows servers/laptops, Linux systems, databases, and Android programming.

Managed ICT educational program for all 5 school campuses. Redesigned campus network; removed network loops and segregating student lab and staff traffic for significantly improved network performance. Taught ICT and English to students. Rewrote Scheme of Work for Secondary 1 through Secondary 4, improving student IGSCSE scores. Reported to the Principal and Board of Directors.

New York, Ny, Us

Recruited on account of sales finance industry experience and achievements in incident management, M&A integration, network administration and troubleshooting. Managed local and remote system and database administrators supporting Chase’s Private Label Unix systems and issue resolution for priority one Credit Card Services issues. Worked with management, tech operations, development and business analyst teams. Achieved SLA requirements via effective issue resolution/troubleshooting. Also created documentation for applications, contributing to lowered Mean Time To Repair (MTTR) while expanding organizational knowledge base. Championed various improvements including:- Streamlined asset management process which reduced new hardware installation time.- Standardized and wrote GUI application and middleware validation documents which enabled consistent checks post-installation. - Cut volume of priority two tickets by re-engineering resolution process- Initiated critical path improvements which improved production quality with less issues/bugs.- Delivered AIX and Solaris system builds for data center migration as part of major M&A integration; managed support activities for AIX, HPUX and Solaris Unix systems and Informix, SQL, and Oracle databases. Ensured IT controls, storage and backup management capabilities, enabling compliance with SOX requirements while delivering superior customer experience.

New York, Ny, Us

Directed rapid resolution of Priority One business issues having customer impacts and/or financial loss. Drove Priority One calls to resolution and initiated critical path improvements, which streamlined and improved quality production delivery.

New York, Ny, Us

Integrated an acquired business into HQ’s data center using standardized hardware and software. Managed local and remote system and database administrators, support activities for AIX, HPUX, Solaris UNIX systems, and Informix databases. Drove AIX and Solaris system builds for a data center migration. Streamlined asset management process, reducing new hardware installation time.

New York, New York, Us

Managed on and offshore staff in SDLC for Unix platforms and branch computer systems. Created standards for Solaris, UnixWare, and Windows desktops while ensuring Audit and Security compliance.Managed patch creation for various OSs, hardware platforms, and applications for desktops and servers while managing their flow from development, testing, and into production.In earlier role, managed and directed team of System Administrators. Managed and supported Help Desk for 1 local and 3 remote centers, provided tier 2/3 support for UNIX, Microsoft Windows servers, and Avaya PBX. Developed and implemented MS-DOS, UNIX Shell, and AWK scripts for automation, and drove hardware/software refreshes and system security implementations. Managed business site set-up and decommissioning of servers and network; data retention, hard drive destruction, and equipment redistribution.

New York, New York, Us

Supervised staff supporting a heterogeneous lab server environment of over 80 servers. RDesigned and implemented multi-site disaster recovery strategy for operations in Canada and US. Ensured continuity of business, audit and security functions during IT SOX controls implementation. Implemented Change Control process, improving system uptimes for SLAs.

Master Of Business Administration - Mba, Infomation Technology

Bachelor Of Arts - Ba, Geography