Managing a staff of 20 across four departments, while utilizing technology to streamline processes and messaging. Leading several RCM initiatives balanced between front-line employees and corporate stakeholders. • Designed & published a weekly newsletter keeping RCM employees up to date on organization events & accomplishments. • Centralized & transformed RCM training team responsibilities, curriculum, and material delivery from in-person to online video format. Joined teams across… Show more Managing a staff of 20 across four departments, while utilizing technology to streamline processes and messaging. Leading several RCM initiatives balanced between front-line employees and corporate stakeholders. • Designed & published a weekly newsletter keeping RCM employees up to date on organization events & accomplishments. • Centralized & transformed RCM training team responsibilities, curriculum, and material delivery from in-person to online video format. Joined teams across various offices and lines of business to build a centralized training department.• Built efficiencies around QA daily operations, streamlining the data flow from granular staff conclusions to actionable KPI and dashboard management.• Transitioned client integration project management from Excel to WBS-based project management. Show less

Established the Anesthesia RCM Practice Relations team, processes, and material responsible for communicating and managing revenue cycle issues affecting 50+ physician groups/250+ sites. • Managed a remote staff of seven (2 Managers / 5 Team members)• Built custom KPIs, performance dashboards, and materials for internal operations and C-suite presentations. • Designed & maintained the RCM SharePoint site, promoting single-source document sharing/archiving/ while also creating… Show more Established the Anesthesia RCM Practice Relations team, processes, and material responsible for communicating and managing revenue cycle issues affecting 50+ physician groups/250+ sites. • Managed a remote staff of seven (2 Managers / 5 Team members)• Built custom KPIs, performance dashboards, and materials for internal operations and C-suite presentations. • Designed & maintained the RCM SharePoint site, promoting single-source document sharing/archiving/ while also creating functional OPS area-specific pages.• Created SmartSheet tool facilitating single-source payor contract management, allowing RCM users to access key attributes relative to reimbursement. • Served as de-facto inhouse SME for multiple platforms ; Visiquate, SmartSheet, SharePoint, MS365, and other MS products.• Promoted and led training on the RCM data analysis tool (Visiquate) in the other lines of business (offices). Show less

While managing a staff of four, I was the primary contact to RCM operations for 75+ Emergency & Hospitalist physician groups, serving 2.5M annualized encounters.• Analyzed and reported on RCM quarterly performance at individual service locations, determining budget revenue per patient. Achieved 97% accuracy compared to actual cash revenue. • Advised direct reports on performance to drive precision.

Served as Subject Matter Expert (SME) for billing aspects of all Inpatient Services contracts, serving 2.5M annualized encounters across 130 physician practices. Acted as single point of contact to internal and external C-Suite personnel. Oversaw quarterly Cash per Encounter (CPE) analysis and presentation. Translated facility/practice on-site needs to billing operation deliverables. Developed and presented ideas for revenue enhancement, including contract renegotiation,… Show more Served as Subject Matter Expert (SME) for billing aspects of all Inpatient Services contracts, serving 2.5M annualized encounters across 130 physician practices. Acted as single point of contact to internal and external C-Suite personnel. Oversaw quarterly Cash per Encounter (CPE) analysis and presentation. Translated facility/practice on-site needs to billing operation deliverables. Developed and presented ideas for revenue enhancement, including contract renegotiation, fee schedules, and physician documentation audit/education. Show less

Oversaw general billing operations for EmCare Hospitalist contracts. Served as liaison between physician management and billing company. Forecasted quarterly patient revenue for 100+ hospitalist practices. Researched and corrected issues affecting proper and timely cash collection. Identified revenue opportunities. Travelled to national sites addressing concerns raised by physicians, management company or hospital administration.

Analyzed global reimbursement issues and their effect on IP financials. Suggested and implemented improvements to billing operations and hospital sites. Aiding in successful transition of recently acquired properties and contracts.