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Bob Havens Email & Phone Number
Associate Professor
at
Cascadia College
1 work email found
@cascadia.edu
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Associate Professor
Location
Woodinville, Washington, United States
Who is Bob Havens? Overview
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Quick answer
Bob Havens is listed as Associate Professor at Cascadia College, based in Woodinville, Washington, United States. AeroLeads shows a work email signal at cascadia.edu and a matched LinkedIn profile for Bob Havens.
Bob Havens previously worked as Adjunct Professor at Lake Washington Institute Of Technology and Sr. Supervisor Product Support at Intermec By Honeywell. Bob Havens holds Networking Infrastructure, Computer And Information Sciences And Support Services from Cascadia College.
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Email format at Cascadia College
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{first_initial}{last}@cascadia.edu
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Profile bio
About Bob Havens
My education background includes a Bachelor’s degree in Business Administration/Computer Science and a Masters of Information Systems degree. My experience includes 10+ years of experience in Technical Support with over 2 years of managing, training and motivating a high performance team of 11 technical support engineers in a wireless networking, mobile computing, RFID, industrial printer, and data collecting environment. I am:- An organized, detail-oriented, conscientious, self-starter with 10+ years of experience leading and participating in cross-functional teams. - Experienced in managing projects in both the commercial and non-profit sectors. - An intermediate to expert user of the Microsoft suite of tools (including MS Visio, Excel, Hyper-V, and PowerPoint). - A recent graduate from Cascadia College to update knowledge of current technology (incl. Windows Server 2016, IPv6, Virtualization, Windows 10, Linux Administration, and SQL database programming).I look forward to extending my managerial skills and passion of helping others through customer service. I truly enjoy helping people solve their problems. Using a calm, straight-forward communication style, I carefully listen to the customer’s concerns and build a bond of trust; bridging the “frustration gap”. Ultimately, I solve the customer issue while creating a lasting relationship between the company and that customer. Building teams is another specialty in which I pride myself. I use many proven methodologies for team-building. When it comes managing to my own team’s growth, I evaluate each employee separately, identify their strengths and weaknesses, and ultimately create an efficient team. My teams grow in strength and camaraderie when they work together and not as individuals. A highly functional team naturally completes tasks and meets corporate metrics.
Listed skills include Hardware, Wireless Networking, Wireless, System Deployment, and 27 others.
Current workplace
Bob Havens's current company
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5 roles
Bob Havens work experience
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Associate Professor
CurrentFeedback from Students (Most beneficial to your learning):- I loved the hands-on learning style of the lab work. It helped me retain the information from the lecture by putting it to use immediately.- The course was well organized. Bob explained everything with clarity and ease. Was always willing to answer the questions.- Felt like he genuinely cared about the students in his class. I would definitely recommend this class.
Mar 2019 - Present
Adjunct Professor
Sep 2021 - Jun 2022
Sr. Supervisor Product Support
Tier 2 Technical Support Sr SupervisorManaged the day-to-day activities of 11 Technical Support Engineers at the West Coast flagship facility. Ensured KPI metrics related to customer satisfaction, team member performance and satisfaction, productivity and knowledge capture were met or exceeded. Conducted mid-year and annual reviews. Oversaw all local recruiting and attrition activities. Managed call center software for local site. Certified in Service Blueprinting, Delivering Front Line Service Quality, Service Recovery and Fixing Service Quality Gaps (WP Carey Center/ASU).
Sep 2013 - Jun 2016
Product Support Engineer / Crm Administrator
Support Engineer II:Provided phone and on-site support to customers for R.F., barcode scanners, and peripherals. Authored technical solutions for outside sales and on-site technical personnel. Managed the corporate RightNow CRM system, created new hire program, trained new call center engineers and supervised the Tier 1 dispatchers (2007-2013). Designed console user interfaces, wrote workflow and workspace rules, developed the survey feedback process, created user access definitions and generated management reports.
Sep 1997 - Sep 2013
3 education records
Bob Havens education
Networking Infrastructure, Computer And Information Sciences And Support Services
Master Of Information Systems, Business Administration And Management, General
Bachelor Of Arts, Business Administration/Computer Science
FAQ
Frequently asked questions about Bob Havens
Quick answers generated from the profile data available on this page.
What company does Bob Havens work for?
Bob Havens works for Cascadia College.
What is Bob Havens's role at Cascadia College?
Bob Havens is listed as Associate Professor at Cascadia College.
What is Bob Havens's email address?
AeroLeads has found 1 work email signal at @cascadia.edu for Bob Havens at Cascadia College.
Where is Bob Havens based?
Bob Havens is based in Woodinville, Washington, United States while working with Cascadia College.
What companies has Bob Havens worked for?
Bob Havens has worked for Cascadia College, Lake Washington Institute Of Technology, Intermec By Honeywell, and Intermec.
How can I contact Bob Havens?
You can use AeroLeads to view verified contact signals for Bob Havens at Cascadia College, including work email, phone, and LinkedIn data when available.
What schools did Bob Havens attend?
Bob Havens holds Networking Infrastructure, Computer And Information Sciences And Support Services from Cascadia College.
What skills is Bob Havens known for?
Bob Havens is listed with skills including Hardware, Wireless Networking, Wireless, System Deployment, Tcp/Ip, Troubleshooting, Computer Hardware, and Integration.
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