Bob Herro Email & Phone Number

Tallmadge, Oh, Us

Cleveland, Ohio, United States

Data Science Delivery - Working with data scientists to convert their findings into deployable products that can easily be used throughout the company.

Dripping Springs, Texas, United States

- Collaborated with a 6-member development team to convert a proof-of-concept payment rail into a viable, secure, and scalable application.- Led the creation and execution of robust performance and acceptance tests, uncovering system fragility and implementing strategic optimizations; minimized system failures by 15% and enhanced application reliability. - Initiated and engineered CI/CD automation to compile a complex web browser controller using Docker to improve reliability and no longer require builds from a personal local VM. - Profiled and analyzed critical sections of the software platform and streamlined general transactions to be 20% quicker mainly by improving communications efficiency and reducing the numbers of calls to REDIS.

Fairlawn, Ohio

- Managed an 11-member cross-functional team (developers, DevOps, and technical writers) to construct a next-generation cloud callback product. - Coached newer team members along with peers while implementing new features and held each other accountable to higher coding standards to reduce technical debt and create easily supportable software. - Designed a call center simulator using the R statistical programming language to analyze and emulate large amounts of data which ultimately improved callback timing algorithms with 15% better accuracy. - Automated security scans, builds, and other previously manual operations to improve efficiency and tighten the general feedback loop which led to a 25% increase in productivity.

North Canton, Ohio, United States

- Led a 12-person international software team to implement functionality and diagnostics for an ATM cash recycling hardware module. - Implemented middleware for all of the company’s cash dispensing devices and established a common “bill mix” algorithm to denominate a user-specified amount of cash saving 20% development time for new cash dispensing devices. - Traveled to Shanghai, China to mentor and train a 7-member team of mostly young engineers on the cash dispenser software and hardware targeted for the Chinese market.

North Canton, Ohio, United States

- Developed secure applications for next-generation touchscreen and optical scan voting machines along with related accessory products. - Maintained older software and firmware from previous products and played a key role to get all newer products 100% certified by the U.S. government-approved certification agencies. - Monitored elections on-site in four states throughout the U.S. (Ohio, Pennsylvania, Mississippi, California) and traveled as necessary to defuse potentially volatile situations that could involve state officials and the media.

Kent, Ohio, United States

- Developed and maintained custom security systems along with time-and-attendance software. - Performed regular and emergency maintenance 20% of the time in the Northeast Ohio and Western Pennsylvania region.