Bob Hilborn Email and Phone Number
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Bob Hilborn personal email
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What I really love to do is solve problems, especially using technology to address business opportunities. I am an inquisitive, creative, reliable leader who delivers successful business, technology, and organizational evolution and continuous process improvements. By melding strategic vision and detail-oriented execution with robust analytical and management skills, I am able to convey not only "What" to do, but also "Why" -- and then "How." I have a passion for coaching, motivating, and driving accountability -- and positioning people for success. I am routinely recognized for the depth and breadth of my technical knowledge which, coupled with a distinct ability to relate, communicate, and collaborate with business teammates at all levels - and in environments ranging from successful start-ups to global enterprises to world-class consulting organizations - enables me to build alliances and synthesize various perspectives. I am also a US Coast Guard veteran who continues to proudly serve people in need through several philanthropic endeavors.Innovative Technologist | IT/Business Relationship Manager | Customer Experience Advocate | Agile Problem Solver
New Britain Ems Academy
View- Website:
- nbemsa.org
- Employees:
- 6
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Emergency Management SpecialistWest Hartford Office Of Emergency Mgt Feb 2023 - PresentWest Hartford, Connecticut, United StatesWorking with local, state, and federal agencies to ensure West Hartford is ready for The Big One - and the small ones - in whatever form they may come.
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InstructorNew Britain Ems Academy Dec 2022 - PresentNew Britain, Connecticut, United StatesTraining the Next Generation of First Responders!
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"Retired..."At Least For Now May 2021 - Dec 2022West Hartford, Connecticut, United StatesIt was a great run - and I sure did have some fun! - but I feel so fortunate to be able to decide, on my own terms and while still young and healthy enough to do all the things I want to do, to close the "corporate" chapter of this story and begin plotting out what next may come. I bet it's going to be fun, too!
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Healthcare Innovations LeadAetna, A Cvs Health Company May 2020 - May 2021Greater HartfordWorking closely with Business, Operations, and Technology leaders across the company to deliver critical, technology-driven transformations that deliver productivity improvements, cost reductions, and Member, Provider, and Colleague experience improvements. -
Head Of North American OperationsFlamingoai Nov 2018 - May 2020Hartford, Connecticut AreaFlamingo AI is a pioneer in the Artificial Intelligence (AI) & Machine Learning (ML) field, providing Cognitive platforms and Conversational AI to companies around the world. Products include ML-based Intelligent FAQ & Knowledge Retrieval Assistants, Data Science as a Service Business Analytics tools, and Virtual Assistants for simple to complex workflows for customers and employees. Flamingo Ai has built its own unique IP and differentiators include: AI applications designed for business people, deep financial sector expertise, customer and employee experience focus, high levels of security and accreditation (Flamingo Ai is SOC2 Type 2 certified and PCI compliant), ability to integrate into legacy systems, aggressive learning algorithms, white box auditable AI, and state-of the-art technology architecture.Learn more at https://flamingo.ai/ -
Vice President Of OperationsConnecticare Sep 2017 - Oct 2018Farmington, CtMaking it easy for our members to get the care they need through innovation, transformation, and good ol' sound leadership practices. Responsible for all aspects of Health Plan Operations including eBusiness, installation, configuration, enrollment, billing, claims, member & provider service centers, front- and back-end mail handling, quality assurance, process excellence, and vendor management supporting Group and Individual LOB’s including Medicare and On-/Off-Exchange membership. -
Director, Transformation And Process Excellence (Strategic Sourcing And Real Estate)The Hartford 2013 - 2017Hartford, CtOrchestrated multi-million dollar invest portfolio of over 60 transformation initiatives yielding business, technology, and customer experience improvements across Procure-to-Pay Value Chain. Created and headed Process Management Office that defined and implemented vision, strategy, and objectives of Process Ownership / Excellence within Strategic Sourcing and Real Estate (SSRE). Employed Lean Six Sigma discipline to revolutionize Procurement by assessing, developing, and delivering metrics-driven process improvements, resulting in positive financial impacts, reduced cycle times, and predictable outcomes. Rehabilitated Ariba platform by implementing strategic platform renovations, managing supplier relationships, addressing Voice of Customer feedback, and performing root cause analyses to tactically improve daily operations. -
Director, Solutions And Analytics (Claim Division)The Hartford 2007 - 2013Hartford, CtDelivered consultative support and technology-oriented solutions that enhanced customer experience, addressed business opportunities, created and sustained organizational excellence, and improved business processes. Oversaw suite of strategic and cross-functional initiatives, planned and managed key governance reports and activities.Directed multifaceted team of experts to deliver contemporary digital technologies and supporting processes for document management component of new enterprise claim operating system.Utilized project, process, and change management techniques to deploy contemporary telephony technologies, overcoming significant technical and business challenges to deliver foundation of evolutionary roadmap which enabled division to operate more effectively.Developed reputation as Claim’s “technical conscience,” skillfully bridging gaps and building alliances between business and technology communities.
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Lead Strategist, Contact Center Solutions (Claim Division)The Hartford 2006 - 2007Southington, CtUtilized Lean Six Sigma practices to define more efficient call handling processes, eliminate redundancy, and improve quality and customer experience, while continuing to deliver essential business intelligence to internal customers.
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Program Director, Business Technology Solutions (Group Benefits Division)The Hartford 2004 - 2006Sinsbury, CtDefined and instituted Program Management Office to facilitate IT conversion and integration of $500M acquisition.
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Sr. Director, Information Systems (Uniprise)Unitedhealth Group 2002 - 2004Hartford, Connecticut Area -
Vp, Business Development And Customer ExperienceAxiom8 2000 - 2002Middletown, Ct
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National Director, Communications Solutions ConsultingXerox 1997 - 2000 -
Sr. Consultant, Enterprise Consulting Services (Charter Member)Compaq Computer Corporation 1996 - 1997 -
Vp, TechnologyOpen Solutions Is Now Part Of Fiserv. Please Follow Fiserv At Linkedin.Com/Company/Fiserv 1992 - 1996Glastonbury, Ct -
Director - It, Computer Science, TelecommunicationsTravelers 1983 - 1992Hartford, Ct
Bob Hilborn Skills
Bob Hilborn Education Details
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Computer Science -
Management Information Systems, General -
Mathematics And Computer Science
Frequently Asked Questions about Bob Hilborn
What company does Bob Hilborn work for?
Bob Hilborn works for New Britain Ems Academy
What is Bob Hilborn's role at the current company?
Bob Hilborn's current role is Loving my new "hobbies" of Emergency Management and Emergency Medical Services!.
What is Bob Hilborn's email address?
Bob Hilborn's email address is ro****@****ord.com
What is Bob Hilborn's direct phone number?
Bob Hilborn's direct phone number is +186050*****
What schools did Bob Hilborn attend?
Bob Hilborn attended Rensselaer Polytechnic Institute, Central Connecticut State University, Us Coast Guard Academy.
What are some of Bob Hilborn's interests?
Bob Hilborn has interest in Health.
What skills is Bob Hilborn known for?
Bob Hilborn has skills like Project Management, Leadership, Process Improvement, Program Management, Training, Business Analysis, Vendor Management, Fundraising, Team Building, Change Management, Strategic Planning, Strategy.
Who are Bob Hilborn's colleagues?
Bob Hilborn's colleagues are Jordyn Beck, Stephanie Dean, Natalie Pulvirenti †, Amanda Reynoso.
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