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Driving Results through Leadership, Partnership, Innovation and Continuous ImprovementI excel at uniting IT and business. • Action oriented senior leader, fact based decision maker, problem solver and strategic thinker with demonstrated ability to organize, transform, orchestrate change and produce results across organizational lines. • Change agent who enables effective technology through partnership, careful listening, alignment with business goals, ongoing measurement and continuous improvement. • A quick learner with vast experience in all areas of IT, program / project management, mergers & acquisitions, risk management and compliance. • Experience in large, mid-sized and startup organizations as both a permanent employee and consultant.Blending Technology, Business Acumen and Management Expertise for Success • IT Strategy and Prioritization• Digital Strategy / Digital Transformation• Program / Project Management, PMO• Application Development and Support• Packaged Application Integration• M&A/Due Diligence/Integration and Divestiture• IT Security• Process Re-engineering• Contract Negotiations and Vendor Management• Continuous Process Improvement• Talent Acquisition and Development• Service Level Management• Change Management • Budget Management• IT Governance• Business Continuity / Disaster Recovery• Computing Infrastructure Management• Global Experience• Enterprise Application Architecture• Data Warehouse / Business Intelligence• Cloud Computing• Ecommerce, both B2B and B2C• Experience managing employees across multiple sites• Effective verbal and written communication skills• Extensive business operations, credit card, lending, loan, underwriting, risk management and call center experience
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CioWatercress Financial Jun 2021 - PresentWest Des Moines, Iowa, Us -
CioSnap Financial Group Feb 2018 - Jun 2021Toronto, Ontario, Ca -
Director, PmoSunlight Financial, Llc Jul 2017 - Feb 2018New York , New York, Us -
PrincipalRjh Solutions Llc Jul 2016 - Jul 2017CIO consultingInterim CIOInformation Technology management consulting
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CioKilowatt Financial Mar 2012 - Jul 2016• Member of senior management team that successfully launched a private equity startup solar and energy efficiency lending business and grew to over $200MM in receivables. • Collaborated with business partners to develop our IT Strategy, prioritize initiatives and maintain an effective IT roadmap.• Completed the acquisition of a lending company and successfully led the digital transformation of their technology platform into a new web based, paperless environment. The technology enabled, browser based portal automated real-time loan applications, underwriting, document submission and review, electronic signature and funding for new loans. As a result the business was able to grow receivables by 100% year over year with minimal increase in staff.• Responsible for successful completion of cross functional business projects as well as IT projects.• Implemented data warehouse / BI that effectively measured business results and was used to adjust strategies. • Implemented an IT governance function and achieved successful year over year audit results. -
Vp Information TechnologyFg Companies Sep 2006 - Mar 2012New York, Ny, UsConsultant to Apollo Global Management European Fund, Ireland credit card acquisition.• Led the IT M&A diligence process, actively participated in the cost model and acquisition budgeting process.• Program manager for IT during the acquisition of the credit card portfolio from Bank of America.• Member of cross functional conversion steering committee.• Negotiated $4MM annual agreement and $2MM conversion cost with First Data Resources.• Achieved the 18 month conversion deadline on time and within budget. Consultant to Apollo Global Management European Fund, Spain credit card acquisition• Led the IT M&A diligence process, actively participated in the cost model and acquisition budgeting process.• Program Manager for the acquisition of the credit card portfolio from Bank of America.• Managed business as well as technical aspects of the acquisition.• Achieved the 15 month conversion deadline on time and within budget.Consultant, Green Tree Servicing• Led the technology implementation to support the new Recovery Management business.• Project roles included project manager, process engineer, steering committee member and application architect.Vice President, Information Technology, Checkmate• Responsible for the IT function of a payday lending company.• Led the technology implementation of QFunds across 40 stores. -
Vp, Information TechnologyMetris Companies Jul 1997 - Sep 2006UsVice President, Business Integration Group• Established the Corporate Governance function of Information Technology which consisted of Risk Management, Business Continuity Planning, Disaster Recovery Planning, and liaison with audit functions.• Responsible for Service Management functions of Relationship Management, Change Management, Project Initiation, and Project Management Office.• Managed teams that supported underwriting, lending, recovery, and payment applications.• Established a Service Level Agreement process to align business objectives and improve IT resource allocation and overall results.• Initiated and managed a cross-functional steering committee to review and prioritize IT projects.• Mentored a cross-functional team charged with establishing the control environment and development processes for the credit underwriting system. Responsibility for this system was moved from the business to IT as a result of this initiative. • Responsible for working with HSBC to develop an IT integration plan during their acquisition of Metris.Senior Director, Applications and Account Management• Provided leadership and oversight to application teams that supported the Enhancement Services Business, Marketing Department, Recovery Department, and Payment Processing Group.• Established a liaison function with bank regulators, internal audit, and external audit improving year over year audit results.• Managed the IT help desk and through several continuous improvement projects, increased first call resolution percentages. Director, Project Management Office• Created a Project Management Office and project methodology which was used across the IT Department.• Developed and implemented a Project Review and Approval process to ensure business projects were reviewed and approved prior to the IT Department’s involvement.• Member of the cross-functional team that developed the E-commerce platform to support business partner relationships. -
Project Manager, Internal Consultant, Senior Programmer, Summer InternBp Amoco May 1989 - Jul 1997London, England, Gb• Led a cross functional team through business process redesign, requirements gathering, acquisition of software and implementation for Claims, Medical, and Safety Integration Project.• Member of cross functional business team that evaluated the Workers’ Compensation Program and implemented business process and technology improvements.• Completed the implementation of a new access control system, video badging, and lobby directory for the Corporate Office.
Bob Hughes Skills
Bob Hughes Education Details
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Northern Illinois UniversityComputer Science -
Northern Illinois UniversityComputer Science
Frequently Asked Questions about Bob Hughes
What company does Bob Hughes work for?
Bob Hughes works for Watercress Financial
What is Bob Hughes's role at the current company?
Bob Hughes's current role is CIO at Watercress Financial Group.
What is Bob Hughes's email address?
Bob Hughes's email address is hu****@****ast.net
What is Bob Hughes's direct phone number?
Bob Hughes's direct phone number is +195247*****
What schools did Bob Hughes attend?
Bob Hughes attended Northern Illinois University, Northern Illinois University.
What skills is Bob Hughes known for?
Bob Hughes has skills like Management, Leadership, Vendor Management, Business Analysis, Consulting, Program Management, Enterprise Architecture, It Strategy, Disaster Recovery, Sdlc, Financial Services, Banking.
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