Bob Hughes Email & Phone Number

West Des Moines, Iowa, Us

Toronto, Ontario, Ca

New York , New York, Us

CIO consultingInterim CIOInformation Technology management consulting

• Member of senior management team that successfully launched a private equity startup solar and energy efficiency lending business and grew to over $200MM in receivables. • Collaborated with business partners to develop our IT Strategy, prioritize initiatives and maintain an effective IT roadmap.• Completed the acquisition of a lending company and successfully led the digital transformation of their technology platform into a new web based, paperless environment. The technology enabled, browser based portal automated real-time loan applications, underwriting, document submission and review, electronic signature and funding for new loans. As a result the business was able to grow receivables by 100% year over year with minimal increase in staff.• Responsible for successful completion of cross functional business projects as well as IT projects.• Implemented data warehouse / BI that effectively measured business results and was used to adjust strategies. • Implemented an IT governance function and achieved successful year over year audit results.

New York, Ny, Us

Consultant to Apollo Global Management European Fund, Ireland credit card acquisition.• Led the IT M&A diligence process, actively participated in the cost model and acquisition budgeting process.• Program manager for IT during the acquisition of the credit card portfolio from Bank of America.• Member of cross functional conversion steering committee.• Negotiated $4MM annual agreement and $2MM conversion cost with First Data Resources.• Achieved the 18 month conversion deadline on time and within budget. Consultant to Apollo Global Management European Fund, Spain credit card acquisition• Led the IT M&A diligence process, actively participated in the cost model and acquisition budgeting process.• Program Manager for the acquisition of the credit card portfolio from Bank of America.• Managed business as well as technical aspects of the acquisition.• Achieved the 15 month conversion deadline on time and within budget.Consultant, Green Tree Servicing• Led the technology implementation to support the new Recovery Management business.• Project roles included project manager, process engineer, steering committee member and application architect.Vice President, Information Technology, Checkmate• Responsible for the IT function of a payday lending company.• Led the technology implementation of QFunds across 40 stores.

Us

Vice President, Business Integration Group• Established the Corporate Governance function of Information Technology which consisted of Risk Management, Business Continuity Planning, Disaster Recovery Planning, and liaison with audit functions.• Responsible for Service Management functions of Relationship Management, Change Management, Project Initiation, and Project Management Office.• Managed teams that supported underwriting, lending, recovery, and payment applications.• Established a Service Level Agreement process to align business objectives and improve IT resource allocation and overall results.• Initiated and managed a cross-functional steering committee to review and prioritize IT projects.• Mentored a cross-functional team charged with establishing the control environment and development processes for the credit underwriting system. Responsibility for this system was moved from the business to IT as a result of this initiative. • Responsible for working with HSBC to develop an IT integration plan during their acquisition of Metris.Senior Director, Applications and Account Management• Provided leadership and oversight to application teams that supported the Enhancement Services Business, Marketing Department, Recovery Department, and Payment Processing Group.• Established a liaison function with bank regulators, internal audit, and external audit improving year over year audit results.• Managed the IT help desk and through several continuous improvement projects, increased first call resolution percentages. Director, Project Management Office• Created a Project Management Office and project methodology which was used across the IT Department.• Developed and implemented a Project Review and Approval process to ensure business projects were reviewed and approved prior to the IT Department’s involvement.• Member of the cross-functional team that developed the E-commerce platform to support business partner relationships.

London, England, Gb

• Led a cross functional team through business process redesign, requirements gathering, acquisition of software and implementation for Claims, Medical, and Safety Integration Project.• Member of cross functional business team that evaluated the Workers’ Compensation Program and implemented business process and technology improvements.• Completed the implementation of a new access control system, video badging, and lobby directory for the Corporate Office.

Ms, Computer Science

Bs, Computer Science