• Develop individualized and group training plans that address specific customer needs, coordinate resources and monitor training results e.g., designed a three-month training program (theoretical/practical training) for one of the largest telecom companies in the Netherlands. And all the 18 trainees passed the exams and there were 6 trainees received the intermediate certificates and 3 trainees received the advanced certificates• Identify and assess training needs through market analysis, cooperate with three training suppliers and monitor training results and discuss potential risks/opportunities with local offices No.5 for Customer Satisfaction in 2018 (4.2/5) and 2019 (4.3/5) within all regional offices Adjusted incentive policies during downturn and kept the certification numbers growing steadily• Keep optimizing the service platform for our key accounts in Western Europe Updated 65% of the current training materials together with local engineers and R&D team in China. Launched the training materials in Italian and Spanish for the first time Took lead in building up the first e-lab in Western Europe including Cloud, Storage and Big Data solution, provided superior customer training experience

• Coordinate resources for the flawless execution of projects and ensure that all projects are delivered on-time, including leading internal meetings, designing project schedule and communicating key points with clients• Monitor changes in projects and take actions immediately to minimize risks, for example, to make sure the project is within budget and to manage client expectation • Managed 13 projects in mainland China, Hong Kong and Singapore in four months with 4.5/5 satisfaction score• Finished one report with talent assessment results for 30 top managers and a talent development proposal

• Support online/offline marketing campaigns, act as the English/Chinese guide in the ‘Diamond Night’ Canal Tour• Provided knowledge about diamonds and reached 12,000 euros sales in total

1. Created tailor-made contents and launched marketing campaigns via different online channels (incl. Facebook, LinkedIn and Twitter) to increase relevant traffic and conversion rate2. Investigated demographics of potential customers and created customized campaigns with selected customers segments, which increased the conversion rates by 30% 3. Published six academic articles by uncovering the psychological insights on landing pages to attract more relevant traffic