1) Day to day monitoring of the work order system and service request by technicians and contractors.2) Ensuring the KPIs and SLAs are met as per contractual terms and conditions. 3) Composing and preparing correspondence, invoices, reports, presentations, minutes, and maintaining appropriate files.4) Managed and maintained over 4000 assets and controlled over 2000 PPM and maintenance documents through our CAFM Software.4) Inspection of all facility projects, subcontracted work, and final signature to ensure quality work has been accomplished5) Checked invoices, prepared expense reports, order supplies and maintained inventory records, oversee documentations, files, paperwork and created organizational charts.

• Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.•Work closely with property management and facility related vendors to ensure proper service workmanship.• Composing and preparing correspondence, invoices, reports, presentations, minutes, and maintaining appropriate files.• Communicate both informally and formally in scheduled meetings with management, subordinates and peers.

• Enhanced staff development by facilitating trainings and supervising new employees.• Handled daily filing, records, papers, maintaining company policies and procedures.• Timely communication of inventory, cash handling, safety and customer matters.• Maintains and inventories all products in preparation of inventory ordering.

• Ensuring that the server data is secure from unauthorised access.• Updating Antivirus software and making sure that its properly licensed.• Installing routers, laying cables and configuring networks.• Maintaining user access privileges.• Looking after internal as well as third party applications.• Installing wireless transmitters and receivers.• Replacing toner cartridges printers.• Developing test plans to verify logic of new modified programs.• Setting up firewalls.• Keeping networks Logs up to date.