Central Partner ServicesManaging teams in the Commercial Excellence/Commercial Analytics organisation where we aim to optimise the way we select, approach and convince our partners to make the right product decisions. This we do by creating insights into product performance per channel for each partner group, identifying risks and opportunities to our stakeholders (both leadership and product) and recommend strategies to get the most mutual value out of our efforts.My responsibilities- Managing Analyst teams by being a leader that coaches and inspires the teammembers to come up with solid answers to business challenges while balancing speed and accuracy. Keeping the team motivated and growing their skillsets. Hire and developing new teammembers.- Setting direction and prioritise the requests coming to the team, decide based on potential additional value and / or urgency of the decision to be made- Identifying and set resolution plans for risks hitting the team, such as changes in our technology landscape, our data environment or our business plan / objectives- Collaborating and aligning with other data teams, working on a unified set of metrics and definitions, datasources, tooling and skills- Managing the different backlogs on analysis work, dashboarding and data- Always focus on what is next and how we should anticipate as a team, department or organisation, by aligning with business leaders and their plansTeam responsibilities- Generate insights into the effectiveness of our channels and recommending channel strategy- Identify opportunities on how (omni)channel interactions can make one another stronger- Drive and facilitate data driven decision making by identifying what we know, not assume, and come up with pragmatic solutions when we do not have a direct answer to the business question

Accommodations Strategy and AnalyticsManaging Teams- Managing TL's who manage Analyst teams-- Accommodations Data Team--- Building and Maintaining the data foundation for the Accommodations Business Unit-- Accommodations Strategy Reporting & Analytics--- Providing Reports and Analysis to support decision making for the Accommodations Leadership Team-- Supporting the development of Strategy for the Business Unit by providing relevant Analysis and exploring the potential of new initiatives- Identifying growth opportunities for individual team members (direct and indirect)- Guiding the goals and objective setting and aligning with business priorities- Help providing fair and equal performance evaluation across similar roles around the companyAligning company wide analytics initiatives- Be a representative for analytics initiatives and and identify opportunities for alignment and efficiency improvements- Advocate knowledge sharing, enabling others to drive initiatives that helps spreading knowledge and best practises- Identify areas of misalignment and help to resolve thoseContribute to the future of Analytics- Identify opportunities to adopt new or undeployed methods / systems / etc that help moving our Analytics capabilities forward- Identify areas of development or needed adjustments for the Analytics rolesSide roles- Emergency Response Officer- Ethics Ambassador

Managing a team of analysts- Be the daily people manager for a mixed group of analyst roles including Reporting Analysts, Data Analysts & Data Scientists- Creating career opportunities based op individual development needs, not only within the team but with a company wide focus- Managing the team backlog, setting priorities based on business cases and potential return on investmentAnticipating future data & analytic needs- Knowing what are the current initiatives and assess the potential impact on our data / analytics infrastructure- Creating a roadmap while remaining fully flexible to adapt to the high pace business changes- Analytic role definitions and creation, in order to meet the needs of the business roles should adapt, be redefined or created from scratchBuilding scalable data products- Building reports, datasets, dashboards and all potential data products that can scale and have the ability to continuously improve / adapt utilizing whatever toolset is the most suitable for the task at hand- Metric creation and governance, deciding on how to best express business performance and align these definitions with all reporting entities- Explore new tools, finding opportunities to improve the current toolbox

- Gain requirements for needed solutions by leading inventarisation sessions- Challenge posted requirements by defining user-stories- Develop scalable / API driven web-applications

Develop business reports and dashboards- Optimize existing reports- Develop reports / dashboards using Web Intelligence / Design Studio / Analysis- Initiate demand collection on new business processes- Write Business Requirement Documents and / or Request For Change documents- Act as a mediator for business and IT departments- Promote business reporting usage / Train associates- Guide User Acceptance TestingPioneer new technology- Stay informed on latest BI technology and translate to possible business use- Gain support for new technology and translate new possibilities to business benefits- Set up business cases- Be the business expert for BI- Guard BI needs in new business processesCreate value from BI- Create valuable insights from process data- Look for inefficiencies and possibilities by using Data Discovery- Drive BI usage for Customer Contact moments (shareable scorecards etc)Business Intelligence Champion- Be part of the international Business Intelligence Champion network for JDE- Enroll in pre-rollout tests for BI related applications- Fullfill User Acceptance Testing

- Execute customer reports- Analyse report results and explain outcomes- Translate report outcomes into solutions to provided added value for business and / or customers

- Follow up on changes agreed by the sales team- Maintain customer data (master data, contracts, invoices) in CRM / R/3 systems- Handle customer complaints / requests

- Respond to customer appeals, send official (final) decisions based on the current applicable rules and regulations determined in relevant laws- Attend customer hearings

- Maintain Network Infrastructure Management Tools- Implement needed changes, assist on system upgrades- Align with Communication Infrastucture teams so changes to fysical networks are secured in Management Tools