An operations professional with excellent customer service and sales abilities. Comfortable and efficient in responding to unusual demands in a fast paced environment. Worked for diverse industries including oil and gas, distribution and financial services. Known for developing and leveraging positive relations with internal and external constituents for win/win outcomes. Outstanding expediter meeting or improving customer deadlines.Bob recently served as the Customer Service Order Facilitator for FMC Technologies in Erie, PA. His role began as a liaison between the customer service and production departments (and material groups) in providing a successful /streamlined communication flow while tracking and monitoring production orders for both national and international customers for FMC.Bob's role expanded as the internal expediter for FMC directly involved in the progression of customer orders for expediting; targeting on-time shipments while at the same time facilitating the resolution of severe customer situations. His management and creativity for tracking orders contributed to the reduction of past dues, the number of days average past dues and proactively notifying potential past dues before a customers initial ship date.Bob spearheaded a team effort between all departments involved and took the lead on meetings related to specific orders or production delays to a product line to facilitate improvements. Bob has extensive customer service/ inside sales experience and also has proven experience as a District Manager supervising over 30 + employees ensuring daily and timely deadlines.