Bob Jones Email & Phone Number

Willow Grove, PA, US

Neptune, New Jersey, United States

West Chester

Part of the MCE (Mobile Consumer Electronics) division working with major customers such as Google, Amazon and more on their IT needs. Responsible for successful data analysis and project management across the globe by creating Tableau Dashboards.

Greater Philadelphia Area

I was contracted as a SR Program Manager for New Product Introduction with at Comcast working with Shaw, Cox Communication and Rogers. I also provided Statistical Analysis to the Product Management Group. I enjoyed my time at Comcast however a full time position was my only reason to leave on great terms.

Horsham PA

Recruited to coordinate and manage all aspects of New Product Introduction process to support all product releases for the Global Services of the cable television division. Partnered with vendors and internal clients to implement and manage execution of ISO-9001 / TL-9000 processes and procedures. Interfaced with key stakeholders to define project scope.

Horsham PA

Provided high level leadership in coordinating and managing daily operations of Technical Call Center and Business Applications Team, guiding Product Specialist to complete all assigned tasks. Directed each department’s management team in setting priorities and establishing KPIs. Served as escalation point in resolving critical issues and conducting all.

Directed daily operation of Product Specialist team, growing team from four to 10 members dedicated to supporting all departments and providing expert technical solutions to maximize system performance. Worked directly with customers, program managers and project managers to resolve escalated issues. Reviewed all root cause analysis reports and presented.

Horhsam PA

Product Specialist for the Digital Headend, installed first HDTV system as CBS, MTV and Nickelodeon. Trained tech support team and provided Level III Technical Support 24x7

Horsham PA

Manage Product line for Omnistar Laser Products, responsible for catalog sheets, presenting at cable shows, New Product Introduction, training sales team and forecasting.

Hatboro PA

Provided 24X7 Technical Support for analog addressable systems, RF headend and Optical Networks

Product Support for NPI responsibilities building/testing factory samples, cost reduction and full documentation review. Responsible for Engineering Change Orders, Distortion testing for CSO, CTB and Cross Mod. Additional responsibilities included FCC Laser Compliance testing.