Bob Krawczyk Email & Phone Number

Chicago, IL, US

Northfield, IL, US

• Managed support and enhancement of a diverse set of systems: Core HR, Payroll, Learning, Time Keeping, and Learning. Led team composed of several on-shore (7, 3 contractors) and 2 off-shore; performed recruiting and.
• Managed projects to apply Peoplesoft Updates (PUM 30-39) and Tax Updates; maintained the project plan; led testing activities and issue resolution; managed deployment events
• Supported key HCM projects to enable HR Business Partner, Incentive and
• Supported the upload of external learners for a compliance learning site provided by UL
• Managed project to integrate Payroll and ITC, an upgrade of the application tracking eligible team members to swipe a corporate badge for meals to be deducted from their next paycheck.
• Engaged a contractor to build an integration between the Recruiting system (Taleo) and in-house Data Analytics platform; led the team thru development, testing, and deployment. This resulted in more timely and.

Deerfield, IL, US

• Managed very large Application and Operations (L1/L2) Support of Integrations technologies (ESB, ETL and MQ). Apply ITIL best practices to continuously improve operation and stability. Partner with TCS as they.
• Assembled and managed a team of 9: guide thru Knowledge Transfer to perform as L1/L2 Application and Operations support for a cluster of cloud-based services: Azure, Kafka, QLIK.
• Integrated two teams and integrations technologies into the established team, expand operating model to one consistent and global model (Asia, US, Europe).
• Authored and delivered communications for Major Incidents, communicating issue, progress, resolution and root cause to stakeholders and affected business leaders.
• Reviewed and produced weekly, monthly and quarterly operational updates for senior IT leadership – updates on issues, project support, and operational trends (Incidents, Changes, Problems)
• Conducted Monthly, Quarterly and Annual Audits on Access Controls and Change Control.

Westchester, Illinois, US

• Managed Support team responsible for HR, Onboarding, Learning, and Interfaces to Kronos Workforce Management. Improved data integrity thru updating and sharing best practices, corrected HR data to comply. Answered.
• Secured custom employee login system through software and hardware upgrades, providing better identity protection and reliability of the technology.
• Eliminated integration errors between ADP Vantage and Kronos Workforce Central to create greater efficiencies in scheduling and timekeeping.

Chicago, IL, US

• Managed two application support teams to provide Application and Operations Support of HR applications. Applied ITIL best practices to continuously improve operation and stability. During major system outages, guided.
• Introduced ITIL best practices, terms, and processes to Application Support, Development, and HRIS teams. Developed and deployed processes to handle incidents, service requests, problems, changes.
• Maintained ServiceNow configuration of HR Applications, Services, Teams, and Knowledge Articles. Trained Application Support, Development, and HRIS teams on ServiceNow usage and procedures.
• Developed monthly and weekly application stability reporting process for the enterprise Directors and VPs
• Performed SLA and performance metrics reporting to identify and perform continuous improvement of operation and stability: o Reduced incident rate by 30% over 13 months by identifying and addressing root causes. o.
• Managed team of 16 members, on-shore (6) and off-shore (10), on a “Follow the Sun” schedule with small development and project tasks. o Migrated from Citrix to Virtual Desktop, resulting in $35K/year (15%) improvement.

Chicago, IL, US

• Managed small team for HR Application Support and Operation. Selected, managed and mentored team members thru their projects. Executed projects to improve operation, save expense, consolidate operations (Merger &.
• Managed HR system integration with Labor Planning and Time Keeping system. Analyzed and designed the integration, directed the coding, testing, and implementation.
• Designed (functional and technical) improved SHC Variable Compensation resulting in better data integrity and fewer manual updates by users.
• Reduced software and service expenses by $1M+ (35%) thru merger of Kmart and Sears HR and Payroll systems.
• Lessened server expense by $120K by migrating two servers from third party data center to on-premise data center.
• Decreased labor expenses for PeopleSoft HR/payroll application/operation support by insourcing to SHC associates

Chicago, IL, US

• Managed team of onshore/offshore technical specialists and analysts to support HR applications. Introduced basic ITIL practices, co-managed support thru 3rd party providers, provided Subject Matter Expertise on.
• Managed change and deployment of PeopleSoft upgrade from 7.5 to 8.8.
• Maintained compliance to state Overtime rules, guided project to add custom interface with KRONOS and PeopleSoft.

Chicago, IL, US

Built in-house team to take over PeopleSoft 5.12 HR and payroll processes. Deployed PeopleSoft upgrades to 7.0 and 7.5. Managed increase in new data conversions and they increased from 35K to 290K processed every two weeks. Shortened batch processing time 20% and implemented AutoSys scheduling software. Established PeopleSoft Center of Excellence.

Conway, Arkansas, US

Oracle DBA for May & Speh – later acquired by Acxiom – developer of client-server software used to create marketing selection lists from large custom data warehouse databases. Wrote ETL process to extract data from mainframe datasets, formatted and transformed for UNIX environment, and executed loads to data warehouse tables.

New York, New York, US

Technical Specialist |1996 to 1997 | Helped rewrite order processing/distribution center software; upgrade to COBOL II and DB2. After implementation, managed team to improve processes; reduced 48 hour batch to six hour cycle. Sr. Programmer Analyst | 1994 to 1996 | Application support for catalog order fulfillment/delivery scheduling application. Applied.