Bob Kelly, Esq. Email & Phone Number

Philadelphia, Pennsylvania, United States

Philadelphia, Pennsylvania, United States

Philadelphia, Pennsylvania, United States

Media, Pa

Blue Bell, Pennsylvania

• Leader of six-person team, responsible for the creation of training materials for MAM’s VAST Online POS system. Materials include:• 120+ “how to” Training Manuals, user Quick Reference Guides.• 25+ Training Courses, comprised of over 75 video demonstrations, created using Articulate software.• As Team Lead, function as direct point of contact between members of VAST Online’s Training Team and MAM’s Director of Training, Senior Management, and Executives.• As a Subject Matter Expert, perform product demonstrations for prospective clients on both an ad-hoc basis, as well as tradeshows (i.e., SEMA, Goodyear’s Dealer Conference).• Responsible for training new MAM employees, familiarizing them with VAST Online.• Assist in “go-live” training onsite as clients launch VAST Online as their new POS software.• Work as intermediary between MAM’s UK Development/Quality Assurance teams and Goodyear’s Testing team, ensuring defect resolution in a timely and effective manner.

Malvern, Pennsylvania

• Consults in design, configuration, and troubleshooting within the appropriate software solutions used by both project team and clients. • Member of four person team responsible for creating upgrade process and documentation for Soarian Document Management within the newly established Cerner HS Upgrade Center.• Effectively completes and communicates status updates of tasks and project plans to appropriate client and Cerner project team members. • Designed base template used by management to determine Upgrade Center Engagement Leader staffing needs. • Designed and assisted in implementation of new Risk Analysis process as clients approach software upgrades. • Creates and analyzes models to determine overall status of Soarian Clinicals 4.0 upgrades, which is later presented to executives.• Establishes and maintains relationships at the appropriate level between Cerner and the client. • Engages client in Issue Management process as they upgrade to the latest version of Cerner software.• Delivers educational presentations to clients, informing end users of new functionality throughout various software solutions (Soarian Clinicals, Soarian Document Management).

Allentown, Pennsylvania Area

• Receive training in various positions throughout the company (Support, IT, etc) in an effort to learn about the company and its offerings from the ground up.• Account management – providing support to new customers transitioning to MAM Software • Gradual move into a sales role, selling POS software to Automotive shops (Goodyear, Meineke, etc).• Part of a seven member US-based team responsible for Goodyear’s transition to MAM’s VAST POS system at all 660+ locations. • Project responsibilities include: • Conducting face-to-face interviews with Business Analysts at Goodyear’s Corporate HQ in Akron, OH. • Gathering functional requirements for the development of MAM’s newest, state of the art, VAST POS system. • Writing specification documents and communicating these requirements to MAM’s development team in the UK.

Eastern Pa, South Nj

• Organize POS displays at area golf outings/events• Fit customers for golf apparel, give out samples• Maintain inventory, coordinate returns for excess inventory

Horsham, Pa

• Recruited telephonic interpreters for the launch of Interpretravel, a smartphone application• Searched internet databases for qualified interpreters• Conducted phone interviews with potential interpreters, reviewed resumes, and negotiated wages• Performed test calls once the Intrepretravel system launched to ensure quality

Greater Philadelphia Area

• Organized the library’s collection of periodicals and books• Assisted students with research problems and use of online databases• Developed organizational and interpersonal skills

Doctor Of Law - Jd

Bachelor Of Science (Bs), International Business

Education record

Activities and Societies: National Honors Society