Robert Kilpatrick Email & Phone Number

Greater Edinburgh Area

Home Based

Restructure of team after acquisition of Azzurri. Management of £9M of Channel and bespoke contracts with challenging SLA targets. Providing a lead role in complex customer escalations, managing Vendor Case engagement and customer communication, often during high impact MI outages.

Home Based

Management & development of a team of six Service Delivery Managers following acquisition of Datapoint in 2013 and Proximity in 2014. Established a trusted partnership with key customers by providing service excellence with a focus on continuous improvement.

Home Based

Joined business via TUPE transition from Siemens. Maintel had no existing Service Management function. Engaging with Service Desk, Incident Mangers, Sales and Engineering teams to ensure quality service was delivered. A high level of customer satisfaction was maintained and appropriate actions taken to address areas of concern.

Home Based

Managing maintenance services provided to large Enterprise and Government customers. Engaging with internal Service Desk, Sales and engineering teams to ensure existing services were delivered to contracted SLAs and KPIs. Also supporting Sales teams in identifying opportunities as trusted partner position with end customers.

London, United Kingdom

Responsible for running all PBX telephony services for the Bank offices including regular office moves, management of the switchboard staff and two Network Technicians.

London, United Kingdom

Producing tender documents with technical specifications based on customer requirements, assessing responses from Vendors and obtaining budget approval to proceed. Project managing voice and data installations across the BBC estate.

Bsc, Communications And Electronic Engineering

Education record