Bob Kupbens

Bob Kupbens Email and Phone Number

Global Chief Executive Officer, P&L Owner, Board Leader l Strategy, Governance, Growth, Innovation l Moving At The Speed Of Culture To Unstick Businesses & Drive Rapid Transformation l Value Creation l ROI Specialist @ StubHub International
London Area, United Kingdom
Bob Kupbens's Location
San Francisco Bay Area, United States, United States
Bob Kupbens's Contact Details
About Bob Kupbens

THE NARRATIVE:Bob Kupbens is a visionary C-suite leader fueled by an unwavering commitment to harnessing the power of brands to create indelible experiences for global consumers. Throughout his career with iconic Fortune 500s including Apple, Target, Delta Airlines, eBay, and Neiman Marcus, he has created strategies that reshape how consumers engage with products and services. Steering transformational digital, product, and brand initiatives, Bob conceives of and directs the execution of bold ideas that deliver a competitive advantage and resonate with global consumers.Bob’s executive roles exemplify his drive to eliminate functional siloes and foster innovation with the goal of advancing past strategic, organizational, and cultural obstacles. His energetic, inclusive leadership style coalesces teams around a common vision and propels them to transform a big idea into an operational reality that not only boosts profitability but also appeals to consumers.VALUE CREATION & IMPACT:- Achieved record profitability and EBITDA for StubHub International after stepping into CEO role, structuring winning growth roadmap, and strengthening operations throughout the UK, Germany, and Spain. - Overhauled Delta Air Lines’ customer and brand experience across digital, physical, and marketing touchpoints, boosted sales 10 percentage points, reengineered digital platforms, and launched highly ranked mobile app. - Brokered landmark $MMM strategic partnership to create ADT + Google which facilitated 100% transition to Google hardware and creation of a new software platform leveraging acquired technology.SIGNATURE STRENGTHS:Revenue & Profitability Growth l Board, Investor & Government Relations l PE Value Creation l Strategic Partnerships l Excellence In Customer Experiences l Digital & E-Commerce Transformation l Product & Market Expansion l M&A l Culture Building l Stakeholder Engagement l Strategic Vision l Environmental, Social and Governance (ESG) OUTSIDE THE C-SUITE & BOARDROOM:Beyond his executive leadership commitments, Bob works as a freelance sports photographer and has shot high-profile events including the Formula 1 World Championship and professional sports including football, basketball and baseball. His work appears in news outlets across the world through his relationship with IMAGN / USA Today and globally distributed wire services including Getty Images.

Bob Kupbens's Current Company Details
StubHub International

Stubhub International

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Global Chief Executive Officer, P&L Owner, Board Leader l Strategy, Governance, Growth, Innovation l Moving At The Speed Of Culture To Unstick Businesses & Drive Rapid Transformation l Value Creation l ROI Specialist
London Area, United Kingdom
Website:
stubhub.co.uk
Employees:
99
Bob Kupbens Work Experience Details
  • Stubhub International
    Stubhub International
    London Area, United Kingdom
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  • Stubhub International
    Chief Executive Officer (Ceo)
    Stubhub International 2024 - Present
    Madrid, Bilbao And London, Es
    StubHub International — Chief Executive Officer 2024–PresentLeadership Scope: PE-backed GMS marketplace based in Spain & UK | 150+-member team Strategic Value Creation: Appointed by PE owner to drive growth and profitability in highly regulated industry. Align board, investor, and business priorities to steer organizational evolution and operational excellence. Direct high-level government relations. Rebuild top-tier leadership team to lead operations in London, Madrid and Bilbao.— Vaulted EBITDA to record-high levels, delivered 20+% topline growth in 2024, and placed business on path to further 2025 growth through strategic financial planning and technology and product innovation initiatives. — Moved employee satisfaction and engagement needle, raising pulse survey results from 60% positive to 80% and trending employee Net Promoter Scores upward by creating industry-leading mindset and positive culture and values. — Steered end-to-end operational turnaround to drive excellence across technology, e-commerce, sales fulfillment, and customer service while mitigating financial risk inherent in ticketing marketplace. — Forged engagement strategy with UK government officials to propose elevated customer protections and transparency and create industry-wide standards as an alternative to regulation.— Shepherded business through changes in UK regulatory landscape and elevated compliance with Competitive and Markets Authority (CMA) standards to improve external audit performance.
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  • Adeptmind
    Advisor To Ceo
    Adeptmind Sep 2023 - Present
    Toronto, Ontario, Ca
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  • Neiman Marcus Group
    Chief Product & Technology Officer
    Neiman Marcus Group 2021 - 2023
    Dallas, Texas, Us
    Neiman Marcus Group — EVP | Chief Product & Technology Officer 2021–2023Leadership Scope: $5B brand | 200 staff across product, technology & analytics organizations Transformation: Recruited by CEO to envision and introduce new digital and omnichannel customer experiences for Neiman Marcus and Bergdorf Goodman as key pillar of growth strategy as retail rebounded following pandemic. — Delivered record FY22 revenue and EBITDA by harnessing design excellence, technology, digital innovation, and customer insights to reengage retailer’s discerning consumer base.— Doubled native channel digital revenue in 2 months after redesign and relaunch of customer-facing mobile app. — Reached 15%+ of total revenue for new digital sales channel, a custom-designed, team-facing app (Connect) enabling sales associates to engage with customers outside of the store. — Bolstered customer conversion, loyalty, and engagement via acquisition and integration of 3rd-party artificial intelligence styling service (Stylize) offering personalized recommendations across all digital channels.
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  • Adt
    President L Chief Innovation & Product Officer
    Adt 2019 - 2020
    Boca Raton, Florida, Us
    ADT — President | Chief Innovation & Product Officer 2019–2020Leadership Scope: $5B brand—Innovation, product development & partnerships | President, 3 acquired subsidiaries.Opportunity: Architect future-proofed strategies leveraging best-in-class reputation while modernizing legacy technologies and platforms. Empower 3 talented CEOs to excel within new parent company. Navigate hybrid PE-backed/public company. — Deployed integrated product roadmap across 6M customer accounts to improve customer retention and satisfaction. — Introduced new DIY “Blue by ADT” line built from acquired business’s winning hardware platform and 4.8-rated ADT control app that laid foundation for company’s competitive advantage. — Negotiated landmark partnership with Google solidifying leadership position in growing smart home market following complete hardware product line overhaul integrating Google technology.
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  • Ebay
    Vp, Seller & Marketplace Operations
    Ebay 2016 - 2019
    San Jose, Ca, Us
    eBay — Vice President, Seller Marketplace 2016–2019Leadership Scope: $40B eCommerce marketplace | Functional oversight: seller, revenue, events, shipping, and trust teamsBusiness Priority: Recruited by Americas SVP to reimagine seller experience amid increased 3rd-party marketplace competition and drive cross-category gross merchandise value (GMV) growth, revenue take rate, and seller engagement. — Generated 20% YOY revenue growth and 7% YOY GMV by improving consumer, SMB, and enterprise seller performance and creating a culture of seller confidence and performance.— Installed managed-marketplace programs benefitting both buyers and sellers (e.g. free shipping, returns) to align to retail norms, encouraging repeat business and incenting seller participation.— Resurrected and emceed eBay Open, a large-scale event attended by 5K sellers, and introduced the seller council to gather firsthand insights and perspectives to drive system and technology improvements.
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  • Apple
    Vice President, Online Retail
    Apple 2014 - 2016
    Cupertino, California, Us
    Apple— Vice President, Online Retail 2014–2016Leadership Scope: $16B eCommerce P&L | 900-member global team | Fully integrated end-to-end business ownershipChallenge: Steer eCommerce transformation to build Apple’s seamless digital customer experience from the ground up. Drive first full integration of apple.com and store.apple.com websites and eliminate search and purchase friction. — Vaulted web traffic 40%, increased sales, and raised Net Promoter Score (NPS) via overhaul of Apple digital channels. — Pioneered first global simultaneous iPhone launch (6s) after years of staggered released for previous iterations, rebuilding site technology to accommodate peak volumes of 700+ transactions per second. — Crafted in-store digital experience roadmap to strengthen customer satisfaction through Apple Store App relaunch providing in-store pickup, auto checkout, and product discovery. — Developed and introduced Apple Tmall in China and created branded experience with Alibaba’s 3rd-party marketplace.
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  • Delta Air Lines
    Vice President, Marketing & Digital Commerce
    Delta Air Lines 2010 - 2014
    Atlanta, Georgia, Us
    Delta Air Lines — Vice President, Marketing & Digital Commerce 2010–2014Leadership Scope: $10B+ revenue | 400-member product, eCommerce & marketing teams | $200M brand marketing businessStrategy: Deliver market-differentiating digital customer experience on heels of merger with Northwest Airlines. Drive consistent, compelling brand expression across owned and paid channels (web, mobile, email, social, airport, and in-aircraft). — Boosted direct sales 10 percentage points during 4-year customer engagement program and digital transformation. — Re-platformed Delta.com enabling integrated end-to-end experiences to grow customer satisfaction and loyalty. — Architected Fly Delta, airline’s first mobile app, and negotiated free in-flight content agreement with Gogo.
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  • Target
    Vp, Technology Services | Director, Distribution
    Target 2002 - 2010
    Minneapolis, Mn, Us
    Target CorporationVP, Technology Services | Director, Distribution: Directed $1B eCommerce business’s re-platform to IBM WebSphere from Amazon and creation of first mobile app. Launched food DC network.
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Bob Kupbens Education Details

  • University Of Michigan
    University Of Michigan
    Finance
  • Massachusetts Institute Of Technology
    Massachusetts Institute Of Technology
    Mechanical Engineering

Frequently Asked Questions about Bob Kupbens

What company does Bob Kupbens work for?

Bob Kupbens works for Stubhub International

What is Bob Kupbens's role at the current company?

Bob Kupbens's current role is Global Chief Executive Officer, P&L Owner, Board Leader l Strategy, Governance, Growth, Innovation l Moving At The Speed Of Culture To Unstick Businesses & Drive Rapid Transformation l Value Creation l ROI Specialist.

What is Bob Kupbens's email address?

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What is Bob Kupbens's direct phone number?

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What schools did Bob Kupbens attend?

Bob Kupbens attended University Of Michigan, Massachusetts Institute Of Technology.

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