Bob Lawrence Email & Phone Number

New York City, New York, Us

Strategic leader for digital transformation leading an enterprise-wide Store Technology strategy delivering an exceptional technology experience across our 2600 retail stores in 26 countries operating under the banners of Foot Locker, Kids Foot Locker, and Champs Sports. Highly influential and dynamic technology leader with excellent leadership skills and knowledge in store technology design, deployment, and project planning. Builds and leads a world class global Store Technology Services team, including store projects, store engineering & architecture, store depots, and store support.Drives strategy and project portfolio for Foot Locker store technology experiences with retail technology such as POS, Payment Terminals, Mobile Checkout, Digital Signage, Windows/Linux servers, virtualization technologies, and other customer-facing technology systems.Oversees the global Store Projects team by partnering with internal and external teams to coordinate, support, and complete technology projects for new, remodel or relocating, and closing retail stores. Includes pop-up stores to support special events, including the NBA All-Star game, and partnerships other industry-leading athletic companies such as Nike, Puma, Under Armor, Crocs, Timberland, Hey Dude, and others.Lead the L1, L2, and L3 global support to all retail stores within the company, including hardware (e.g., POS, Payment, BOPC, etc.) and software (e.g., Xstore POS, Store Portal, etc.) support. Drives and enforces appropriate service levels for Global Store Help Desk with external 3rd party services.

New York City, New York, Us

Director of Foot Locker, Inc.’s global enterprise applications, defining and executing on the tactical and strategic roadmap for enterprise applications. Accountable for portfolio projects and ensuring that service delivery is feasible, timely, cost-effective, secure, compliant, and maximum quality.Lead teams of senior enterprise application professionals, managers, and architects and ensures that strategic and tactical decisions for business tools and applications are effectively carried out.Enhance and expand capabilities to support growing business needs, drive for standardized enterprise tools, and expand global adoption.Drives the maturation of ServiceNow functionality used for ITSM, ITAM, ITOM, ITBM, and Security Operations.Recruit, train, develop, and retain top-quality enterprise application talent. Created a culture of continuous improvement for processes, systems, data, and people.

New York City, New York, Us

Senior Manager of Foot Locker, Inc.'s global enterprise applications.

New York City, New York, Us

Leader of the Enterprise Business Analysis function at Fortune 500 company, responsible for creating and governing best practices and benchmarking, as well as leading the initiative to optimize the corporate performance of business analysis in IT.Partner with vice presidents and directors to ensure common approach across the corporation in the development and evaluation of business analysis, collaborate with the business to determine the best-in-class protocols to support the business strategy, including the capital project roadmap, the decision package standards, and deriving KPIs for business analysis.

Toronto, Ontario, Ca

IT Leader responsible for service level management and managing the planning and performance review of current and future support service capabilities. Using ITIL Methodology, I was the Incident Manager, Crisis Manager, and Problem Manager, including:• Managed the Level 1 and Level 2 service, support, and delivery of our client-facing web applications• Effectively managed the identification, coordination, and restoration of current system outages and impacts• Determined full business impact of outages and impacts• Collaborated with IT to identify the true root cause of problems, and drove the process to implement long-term solutions to prevent future problems

Toronto, Ontario, Ca

Managed and led three teams of IT professionals across several nations to provide best-in-class products and services to our clients through the effective and efficient use of technology. Directly managed 19 employees focused on Customer Relationship Management, including the retention of existing clients and the acquisition of new clients by offering best-in-class Level 1 and Level 2 customer service, training, technology sales presentations, the development and enhancement of our web-based applications, custom reporting via various portals, and the direction of information security.

Pittsburgh, Pennsylvania, Us

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B.S., Computer Information Systems

Education record