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Bob Lawrence personal email
PROFESSIONAL SUMMARYAs an accomplished and proven technical leader, I am deeply passionate about driving innovation and implementing best-in-class technical solutions that align with overall business strategies. With a focus on results, I possess extensive experience in corporate strategic planning, organizational leadership, management, process improvement, and problem-solving. Through my leadership, I have consistently demonstrated a strong ability to create and develop high-performing teams that exceed expectations.CAREER HIGHLIGHTS• Pioneer the integration of cutting-edge technology, driving the organization towards a future-focused technological landscape• Provide overall leadership for more than 50 team members, plus another 80 team members provided by three managed service providers• Manage the financial processes, including capital and expense budgeting, ensuring strategic alignment with organizational goals• Lead teams of senior enterprise application professionals, architects, and managers, overseeing the effective execution of tactical and strategic decisions for business tools and applications.• Cultivate a high-performance culture, promoting professional growth and development, while fostering a collaborative and innovative work culture• Establish a results-driven environment, achieving optimal team performance and morale• Effectively manage and optimize L1/L2/L3 support• Formulate and execute a comprehensive tactical and strategic roadmap for ServiceNow, assuming accountability for portfolio projects and ensuring timely, cost-effective, secure, and compliant service delivery.• Cultivate strong internal and external client relationships, investigating both stated and unstated application needs and proactively developing competitive solutions and proposals to address them. • Provide exceptional leadership in attracting, training, and developing top-tier enterprise talent, creating a culture of continuous improvement for processes, systems, data, training, and people, instilling productivity and teamwork, and fostering a positive and supportive work environment.AREAS OF EXPERTISETechnical Leadership & Innovation, Corporate Strategic Planning, Organizational Leadership & Team Development, Service Management (ITSM, ITOM, ITAM), ServiceNow Expertise, Store Technology Management, Process Improvement & Problem Solving, Financial and Resource Management, Customer Relationship Management, Business Analysis & Performance Optimization
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Sr. It DirectorFoot Locker Sep 2023 - PresentNew York City, New York, UsStrategic leader for digital transformation leading an enterprise-wide Store Technology strategy delivering an exceptional technology experience across our 2600 retail stores in 26 countries operating under the banners of Foot Locker, Kids Foot Locker, and Champs Sports. Highly influential and dynamic technology leader with excellent leadership skills and knowledge in store technology design, deployment, and project planning. Builds and leads a world class global Store Technology Services team, including store projects, store engineering & architecture, store depots, and store support.Drives strategy and project portfolio for Foot Locker store technology experiences with retail technology such as POS, Payment Terminals, Mobile Checkout, Digital Signage, Windows/Linux servers, virtualization technologies, and other customer-facing technology systems.Oversees the global Store Projects team by partnering with internal and external teams to coordinate, support, and complete technology projects for new, remodel or relocating, and closing retail stores. Includes pop-up stores to support special events, including the NBA All-Star game, and partnerships other industry-leading athletic companies such as Nike, Puma, Under Armor, Crocs, Timberland, Hey Dude, and others.Lead the L1, L2, and L3 global support to all retail stores within the company, including hardware (e.g., POS, Payment, BOPC, etc.) and software (e.g., Xstore POS, Store Portal, etc.) support. Drives and enforces appropriate service levels for Global Store Help Desk with external 3rd party services. -
Director, Enterprise Applications (Servicenow)Foot Locker Aug 2020 - Sep 2023New York City, New York, UsDirector of Foot Locker, Inc.’s global enterprise applications, defining and executing on the tactical and strategic roadmap for enterprise applications. Accountable for portfolio projects and ensuring that service delivery is feasible, timely, cost-effective, secure, compliant, and maximum quality.Lead teams of senior enterprise application professionals, managers, and architects and ensures that strategic and tactical decisions for business tools and applications are effectively carried out.Enhance and expand capabilities to support growing business needs, drive for standardized enterprise tools, and expand global adoption.Drives the maturation of ServiceNow functionality used for ITSM, ITAM, ITOM, ITBM, and Security Operations.Recruit, train, develop, and retain top-quality enterprise application talent. Created a culture of continuous improvement for processes, systems, data, and people.
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Senior Manager, Enterprise Applications (Servicenow And Others)Foot Locker Feb 2016 - Jul 2020New York City, New York, UsSenior Manager of Foot Locker, Inc.'s global enterprise applications.
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Manager, Enterprise Business AnalysisFoot Locker Jun 2015 - Feb 2016New York City, New York, UsLeader of the Enterprise Business Analysis function at Fortune 500 company, responsible for creating and governing best practices and benchmarking, as well as leading the initiative to optimize the corporate performance of business analysis in IT.Partner with vice presidents and directors to ensure common approach across the corporation in the development and evaluation of business analysis, collaborate with the business to determine the best-in-class protocols to support the business strategy, including the capital project roadmap, the decision package standards, and deriving KPIs for business analysis.
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Business Relationship ManagerElement Fleet Management Jan 2012 - Jun 2015Toronto, Ontario, CaIT Leader responsible for service level management and managing the planning and performance review of current and future support service capabilities. Using ITIL Methodology, I was the Incident Manager, Crisis Manager, and Problem Manager, including:• Managed the Level 1 and Level 2 service, support, and delivery of our client-facing web applications• Effectively managed the identification, coordination, and restoration of current system outages and impacts• Determined full business impact of outages and impacts• Collaborated with IT to identify the true root cause of problems, and drove the process to implement long-term solutions to prevent future problems -
Manager, Information TechnologyElement Fleet Management Apr 1998 - Jun 2015Toronto, Ontario, CaManaged and led three teams of IT professionals across several nations to provide best-in-class products and services to our clients through the effective and efficient use of technology. Directly managed 19 employees focused on Customer Relationship Management, including the retention of existing clients and the acquisition of new clients by offering best-in-class Level 1 and Level 2 customer service, training, technology sales presentations, the development and enhancement of our web-based applications, custom reporting via various portals, and the direction of information security.
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Business AnalystHighmark Blue Shield Jan 1994 - Apr 1998Pittsburgh, Pennsylvania, Us -
Technology AnalystUnited Defense Jan 1992 - Jan 1995Us -
Systems Analyst / DeveloperHanover Direct May 1988 - Jan 1992Us
Bob Lawrence Skills
Bob Lawrence Education Details
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York College Of PennsylvaniaComputer Information Systems -
Delone Catholic
Frequently Asked Questions about Bob Lawrence
What company does Bob Lawrence work for?
Bob Lawrence works for Foot Locker
What is Bob Lawrence's role at the current company?
Bob Lawrence's current role is Senior Director of IT.
What is Bob Lawrence's email address?
Bob Lawrence's email address is bl****@****ker.com
What schools did Bob Lawrence attend?
Bob Lawrence attended York College Of Pennsylvania, Delone Catholic.
What are some of Bob Lawrence's interests?
Bob Lawrence has interest in Science And Technology, Children, Education.
What skills is Bob Lawrence known for?
Bob Lawrence has skills like Process Improvement, Management, Crm, Itil, Business Analysis, Sdlc, Customer Satisfaction, Team Management, Vendor Management, Business Development, Software Development, Business Process.
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