PROFESSIONAL SUMMARYAs an accomplished and proven technical leader, I am deeply passionate about driving innovation and implementing best-in-class technical solutions that align with overall business strategies. With a focus on results, I possess extensive experience in corporate strategic planning, organizational leadership, management, process improvement, and problem-solving. Through my leadership, I have consistently demonstrated a strong ability to create and develop high-performing teams that exceed expectations.CAREER HIGHLIGHTS• Pioneer the integration of cutting-edge technology, driving the organization towards a future-focused technological landscape• Provide overall leadership for more than 50 team members, plus another 80 team members provided by three managed service providers• Manage the financial processes, including capital and expense budgeting, ensuring strategic alignment with organizational goals• Lead teams of senior enterprise application professionals, architects, and managers, overseeing the effective execution of tactical and strategic decisions for business tools and applications.• Cultivate a high-performance culture, promoting professional growth and development, while fostering a collaborative and innovative work culture• Establish a results-driven environment, achieving optimal team performance and morale• Effectively manage and optimize L1/L2/L3 support• Formulate and execute a comprehensive tactical and strategic roadmap for ServiceNow, assuming accountability for portfolio projects and ensuring timely, cost-effective, secure, and compliant service delivery.• Cultivate strong internal and external client relationships, investigating both stated and unstated application needs and proactively developing competitive solutions and proposals to address them. • Provide exceptional leadership in attracting, training, and developing top-tier enterprise talent, creating a culture of continuous improvement for processes, systems, data, training, and people, instilling productivity and teamwork, and fostering a positive and supportive work environment.AREAS OF EXPERTISETechnical Leadership & Innovation, Corporate Strategic Planning, Organizational Leadership & Team Development, Service Management (ITSM, ITOM, ITAM), ServiceNow Expertise, Store Technology Management, Process Improvement & Problem Solving, Financial and Resource Management, Customer Relationship Management, Business Analysis & Performance Optimization
Listed skills include Process Improvement, Management, Crm, Itil, and 19 others.