Bob Mansur, Cmb, Amp Email & Phone Number

United States

Fort Wayne, Indiana, United States

My responsibility is to increase our teammates' ability to have comfortable conversations about members' (customers') financial wellness, using credit as an appropriate element of that success. Through training, coaching, and other developmental methods, I work with 3Rivers lenders to raise their game in fulfilling our members' financial needs.

Tulsa, Oklahoma, United States

CEPS solves the human challenges of change in strategy, productivity, technology, process and other areas. We help adjust employee behavior to increase productivity and reduce risk in the credit industry so company leaders can sleep peacefully. We do this by assessing, recommending, and implementing the six critical elements affecting employee performance.

As the leader of ServiceMac's Homeowner Assistance Fund (HAF) program, I helped financially distressed residential property owners continue coming home to their spouse, raising their kids, or enjoying retirement in their homes rather than living in their cars, on someone's couch, or on the streets. I supervised the work of a team dedicated to facilitating.

Remote In Tulsa, OK

In this position, I exercised my talents as a performance analyst, instructional designer, coach, and online webinar facilitator for sales employee development. I designed, developed, and facilitated learning experiences addressing loan origination technologies, product knowledge, and sales skills. Bottom line: I designed and delivered effective and.

Tulsa, Oklahoma Area

I solved employee productivity problems by analyzing performance and implementing solutions specific to our mortgage processes and outcomes. -- Customer Service Representatives had to transfer almost half of the calls they received regarding customer's escrow accounts, interrupting Escrow Department team members' workflow, thereby slowing tax and insurance.

Columbus, OH

Chase's mortgage servicing division needed a dynamic group facilitator and experienced performance analyst for internal clients. The company transferred me into this role based on my knowledge of the mortgage industry and the relationship management skills I demonstrated in my prior role. -- New leadership determined the executive office customer contact.

Columbus, OH

In 2010 the US Treasury Department opened the Hardest Hit Fund to provide payment relief for distressed homeowners in 18 states. Chase recruited me to create and manage a new business unit dedicated to acquiring those funds.Starting from scratch, I hired staff, created processes, and contributed to a standard data transfer model for the industry, resulting.

The mortgage industry implosion forced mortgage loan servicers to build new processes based on the Making Home Affordable legislation. Aurora hired me to lead a team of loss mitigation specialists who traveled to conduct local, face-to-face interviews with customers and underwrote loan modifications. We executed the company’s borrower outreach efforts in.

Designed courseware and facilitated state-mandated classes covering regulations, products and processes.-- Educated mortgage sales professionals to pass state licensing examinations 94% of the time.

Transitioned to this role to bring seasoned leadership to subpar regional office when NovaStar purchased my previous employer. Managed sales, operations, and marketing in this P&L center with 16 loan officers and 2 sales managers.-- Led the team to a 400% increase in production in four months.

Mba

Activities and Societies: Beta Gamma Sigma International Honor Society

Bachelor'S Degree