Lead a team responsible for supporting activities directly related to assuring and maintaining Tampa Electric's adherence with NERC CIP standards and requirements. Includes assessing current systems, assets, processes, controls, procedures, and evidence of compliance are accurate, demonstrate compliance with applicable requirements. Ensures audit-readiness and detects issues that may lead to non-compliance and act to prevent non-compliance.

Responsible for oversight of projects associated with Compliance for NERC-CIP, PCI, and SOx-related standards and IT Infrastructure, including resource planning and availability.

Responsible for managing Project Managers implementing a portfolio of projects either within the High Performance Computing team or supported by that team. Responsible for ensuring full Systems Development Life Cycle (SDLC) is properly followed and governance is adhered to.

Manage IT projects and accomplishes project objectives within organizational and project constraints. Facilitating, planning, executing, and closing IT projects while managing project scope, time, and cost. Maintains the IT project management Software Development Life Cycle (SDLC) and PMP methodology and associated processes used within the IT Department. Lead teams of information technology professionals and business partners, providing technical, professional, and personal leadership to assure the successful completion of IT projects.Since 2018, I have served as the Program Manager for Automation. We are using Intelligent Automation, including RPA and Artificial Intelligence to improve efficiency, accuracy, and customer self-service opportunities. We have implemented several RPA Bots that have resulted in headcount reduction, achieved by natural attrition, increased accuracy, 24/7 availability, and improved customer satisfaction with our web portal.Successfully completed implementation of SAP's CRB system with HANA in-memory database and reporting infrastructure that represents a tremendous leap forward for the entire organization, providing much more efficient interfaces for internal personnel and multiple channel (smartphones, web-based, and other) access for our customer base. I was personally responsible for program management of the integration with more than forty legacy applications.Completed the decommissioning of TECO's mainframe system at the end of 2017, which had been in operation since 1981. We were able to retain all needed data in new SQL and other systems. We completed the project on time and well (>$100k) under Budget.

Manage IT projects and accomplishes project objectives within organizational and project constraints. Facilitating, planning, executing, and closing IT projects while managing project scope, time, and cost. Maintains the IT project management Software Development Life Cycle (SDLC) and PMP methodology and associated processes used within the IT Department. Lead teams of information technology professionals and business partners, providing technical, professional, and personal leadership to assure the successful completion of IT projects.Successfully completed implementation of SAP's CRB system with HANA in-memory database and reporting infrastructure that represents a tremendous leap forward for the entire organization, providing much more efficient interfaces for internal personnel and multiple channel (smartphones, web-based, and other) access for our customer base. I was personally responsible for program management of the integration with more than forty legacy applications.Completed the decommissioning of TECO's mainframe system at the end of 2017, which had been in operation since 1981. We were able to retain all needed data in new SQL and other systems. We completed the project on time and well (>$100k) under Budget.

FAA Certificated Advanced/Instrument Ground Instructor (AGI/IGI) with a Private Pilot Certificate qualified to teach Private Pilot, Instrument, and Commercial Ground School courses in the Aerospace Program - Airside East at Lakeland Linder Airport.

Responsible for overall Operations Management, Profit and Loss, and Customer Satisfaction for the Northeast Region of Florida. Our crews clean 4 million square feet nightly in a broad variety of Class A office spaces, high-end retail centers, restaurants, medical, manufacturing, and other facilities. We also provided security services to the same region.Review and approve Accounts Payable, Accounts Receivable, payroll, expense accounts and other financial and managerial duties with more than $5 million in annual revenue. State-wide Account Executive for Blue Cross Blue Shield "Florida Blue" Retail Centers.

Managing a full-service civil and family mediation service completing more than 1,500 court-appointed and private mediation sessions and negotiations throughout the state. Florida Supreme Court Certified to handle County, Family, and Circuit-Civil disputes. Qualified as a Primary Trainer for Circuit-Civil Mediation and Assistant Trainer for County Mediation programs. Qualified Equal Employment Opportunity (EEO) Investigator completing investigations of employment discrimination complaints for a variety of federal sector governmental agencies. Served as an Assistant Trainer for University of Florida, Stetson, and USF certification programs.- Successfully built a reputation as an expert in Federal and private programs relating to Residential Mortgage Foreclosure Mediation, which led to training more than 1,000 Florida mediators in 2010 and delivering a similar class at Antioch University (Seattle, Washington) in December 2011.- Invited to deliver CLE and CME seminars by The Florida Bar and various local bar associations through demonstrated excellence as a mediator and trainer.- Appointed to the Advisory Board for the SouthShore Justice Center, an outreach of the 13th Judicial Circuit.

Freelance Project and Account Management for customers of 3 Strand Business Solutions - "Changing the direction of your business through custom software and database solutions!" I worked directly with several customers defining their goals and implementing them through high-performing teams of developers using a variety of tools, including ASP, C++, SQL, and other technologies. One project included an integration of social media outlets into their Customer Satisfaction survey application which allowed our customer to post survey results directly to Facebook, Google+, Twitter and more as a native interface.

Responsible for customer relationships and comprehensive call center operations for several Fortune 500 companies, including personnel, quality assurance, metric analysis, and service delivery. Supervised more than 180 technical support representatives providing support for Microsoft Windows, Office Products, and applications developed for or by our clients. Provided concierge-like service to more than 25 customers as their single point of contact.- Achieved $50,000 annual savings by streamlining processes using Six Sigma lean principles.- Consistently delivered projects on time, on budget, and within scope through PMI project management methodologies.- Exceeded Customer Satisfaction Objective (96% Satisfied or Very Satisfied) for the Ernst & Young National Help Desk for 35 consecutive months (2007-2009) by proactively assessing and addressing knowledge and skill gaps.- Recognized as an “Above Average Contributor” in majority of performance reviews with one “Exceptional.”- Awarded IBM Bravo Award for restoring Service Levels where other Project Managers failed, 2008.- Appointed to Remote Technical Services (RTS) Regional Leadership Team, an honor reserved for high achievers.

Responsible for providing concierge-level support to IBM Premium Services customers using Novell NetWare, IBM WebSphere Application Server, DB/2, Oracle, IBM Web Server, and Apache Web Server. Used Java Enterprise programming techniques to improve system efficiency.- Achieved IBM Certified Systems Expert - WebSphere Application Server Administration certification.- Recognized with IBM Bravo Award for significant improvements to ISO 2000 documentation and audit-readiness.

Taught Computer Networking (CNE and MCSE) and Legal Research and Writing classes for paralegal students.

Responsible for strategic direction for the IT needs of the Administration, Faculty, and Students of the Law School and Library.- Successfully implemented the technical requirements for the first ABA-approved distance LLM program in the USA.- Awarded university-wide “Employee of the Month” for increasing Law Library use by 250% with a multimedia presentation that was also recognized by the American Association of Law Libraries (AALL), November, 1999.- Completed a $200k classroom technical upgrade on time, under budget, and with fully realized functionality, 1998.

Spoke with potential clients dealing with religious discrimination issues. Wrote reference briefs for Jay Sekulow's oral argument preparation in "Schenck v. Pro-Choice Network of Western New York" (519 U.S. 357 (1997)). The Supreme Court ruled in our favor indicating that fixed bubble zones were acceptable, but floating bubble zones were vague and inappropriate.

Responsible for conducting pre-employment screening and maintaining customer satisfaction and resolving complaints for several national firms.

Assisted guests in all aspects on Stanleyville Falls, Python, Mamba, Bumper Cars, and was on the opening crew for Kumba.

Helped customers in all areas of the store. Forklift Operator in the warehouse.

Responsible for general customer assistance in all areas of the store. Conducted small engine repair as an independent contractor.