I am an accomplished customer support / services manager in the technology product industry. My passion is for providing superior customer service and I manage my teams to consistently excel. I do this through a combination of mentoring, leading by example, and providing ample opportunities for training. This continuous improvement process has led to my teams consistently rating in the upper 10% of customer satisfaction scoring.I have created and managed efficient, effective teams of support professionals for companies ranging from startup to mid-size. Products supported included Windows, Linux, and Fibre Channel devices. Many of these products required 24x7 escalation support and using creative scheduling I was able to successfully meet this need with minimal impact to the budget. These products were installed in high-demand, mission critical environments and I functioned as the escalation manager for difficult customer issues. I was consistently successful at bringing these situations to resolution through calm negotiations, creating definitive action plans, and bringing together the proper resources to meet the customer's expectations.I am currently employed by SunGard as a Service Delivery manager for their hosted financial software division.bobmillar4242@gmail.comSpecialties: Technology ProductsTeam BuildingManaging difficult customer situations