Cisco Voip Engineer
CurrentCity of Atlanta - Cisco VOIP Engineer Cisco Unified Communications Manager(s): 1 Publisher and 2 Subscribers• Administration – adds, moves, changes, and upgrades.• Problem Troubleshooting/Resolution. Cisco Unity and Unity Connections Voicemail systems: 1 – Primary, 1 – Secondary• Administration – adds, moves, changes, and upgrades.• Problem Troubleshooting/Resolution. Cisco Contact Center Express (UCCX): • Completed soft launch 9/2013 of 311 Call Center. 90 agents.• Administration – scripting, adds, moves, changes, and upgrades.• Problem Troubleshooting/Resolution. Cisco MeetingPlace Express Conferencing System: 1• Administration and setup of conference calls.• Problem Troubleshooting/Resolution. Cisco VG224 Analog Voice Gateways: 3• These Voice Gateways provide analog phone lines to all Fire Stations.• Problem Troubleshooting/Resolution. Cisco Routers and Switches: • Cisco 3825, 2801, 2811, 2911, and 2921 routers:• Cisco 3560, 3750,and 3850 POE switches:• Problem Troubleshooting/Resolution. Cisco VOIP telephones: Models - 7936, 7937, 7906, 7911, 7941, 7942, 7945, 7962, 7961, 7965, 8811, 8841, 8851, 8934 (currently support 2500 phones)• Installation, upgrades, repairs, moves, adds, changes.• Problem Troubleshooting/Resolution.Paging:• Internal and External• Installation and repairs.Bob MortensenTelecommunications Specialist/Cisco VOIP Engineer404-372-3106bmorten100@gmail.comUPSs:• Specifications and needs for future installs.Wiring:• CAT3, CAT5, and CAT6 installations and troubleshooting.• Patching and cross-connects.Other:• Documentation• Procedures• Design (site surveys and prep for VOIP deployment)• Engineering• Pricing/Cost Analysis