Cisco Voip Engineer
Current- City of Atlanta - Cisco VOIP Engineer Cisco Unified Communications Manager(s): 1 Publisher and 2 Subscribers
- Administration – adds, moves, changes, and upgrades.
- Problem Troubleshooting/Resolution. Cisco Unity and Unity Connections Voicemail systems: 1 – Primary, 1 – Secondary
- Problem Troubleshooting/Resolution. Cisco Contact Center Express (UCCX):
- Completed soft launch 9/2013 of 311 Call Center. 90 agents.
- Administration – scripting, adds, moves, changes, and upgrades.