Bob Mount Email & Phone Number

Orlando, FL, US

Worldwide, OO

• Massachusetts Institute of Technology - Salesforce Implementation-------------------------------------------------------------------------
• Functional Lead for the Finance workstream on an enterprise software implementation project for MIT, where Salesforce was being used to replace multiple internal systems to manage the lifecycle of Intellectual Property.
• Groomed and solutioned User Stories intending to replace complex financial functionality with customized Salesforce Sales cloud
• Mapped user processes to user and system features in the I.P. Agreement, Case and Revenue management domains
• Wireframed custom screen flows to capture detailed financial data from end users, streamlining UX for users while allowing Salesforce to perform multiple complex tasks and calculations based on input
• Key member of daily standups, daily solutioning calls with Deloitte Solution Architects, and daily technical review calls with Deloitte’s offshore development teams.Military Health Systems – Cohesion PMO.

200 Applied Parkway, University Park, IL, US

• Cross-functional resource on Salesforce/IT team responsible for maintaining current active, heavily-customized Salesforce Production org, while preparing for and implementing merge of two Salesforce Production orgs.
• Daily roles ranged from Salesforce business analyst (drafting/vetting user requirements, collecting and documenting current processes), to Salesforce Administrator (creating new users, profiles, permission sets, page.
• Other tools used: Okta, Jira, Confluence, Ringlead, Slack, Sharepoint/OneNote, Salesforce Inspector, Perm Comparator, BOHC, BlueCanvas,

• Gather Salesforce-impacting business requirements and enhancement requests from SMEs and Directors, translating into actionable functional specs, user stories, and development tasks
• Create and shepherd Salesforce user stories (using Jira) from inception through testing and signoff
• Member of bi-weekly product planning meetings and sprint retrospectives
• Run periodic demonstrations of Salesforce system enhancements to international stakeholders (including end users, technical leads and directors)
• Troubleshoot Salesforce Production issues in real time, working with end users, directors, architects and tech leads to quickly resolve issues in ways that are sustainable, low-risk and 'future-proof'.
• Key contributor in enterprise architectural design meetings (involving Salesforce, SAP, SAP BW and PowerBI reporting/staging systems)

Bloomington, Illinois, US

Provide Salesforce digital transformation leadership for NPSP classic to lighting transition initiative. Furthermore provided system, administration, configuration and development including, but not limited to, data schema analysis, process re-engineering, Lightning conversion of all users, training (including Trailhead trailmixes), reporting Lightning.

Prepared for, and obtained Salesforce Administrator and Salesforce Cloud Consulting certifications. Completed 70 Trailhead badges (am a Salesforce Expeditioner), 'The Complete Salesforce Administrator Certification Course', 'Salesforce Sales Cloud Consultant Certification Course', and 6 week 'Salesforce Career Bootcamp'.In the process, I've performed many.

Stafford, Texas, US

• State of Vermont - Integrated Eligibility
• Run daily workshops with clients to improve and expand scenario-based test cases, tracking required updates to underlying OPA rules
• Extract automatable business rules from Vermont state Health Benefits Eligibility and Enrollment (HBEE) Rules, for use in DHS integrated eligibility system.
• Develop working OPA rules for various sections of HBEE law
• Create full test case suites based on end-to-end real world scenarios provided by client SMEsSCUBI (Southern Consortium of Unemployment Benefits) [March - September, 2015]
• Extracted automatable business rules from legislation and functional documentation unemployment benefits, for Georgia, North Carolina and South Carolina

Stafford, Texas, US

• State of Oregon – CoverOregon [October 2013 - February 2014]----
• Manage daily activities, and work statuses of 7-person Oracle testing team. Engage in daily (typically urgent) application testing in a variety of application environments, tracking results in JIRA test-tracking tool.
• Generate semi-daily reports of team statuses to upper management. Responsible for real-time assignment and re-assignment of test cases (via JIRA tool), balancing workload and resource expertise. Track status of new.
• Subject matter expert in daily scrums for Customer Service related Siebel and Portal functionality. Direct responsibility for all Business Analyst testing of Customer Service-related JIRAs
• Provide ad-hoc support to broader Oracle team for Siebel client issues (including Siebel Tools installation and troubleshooting).---State of Hawaii – Dept. Human Services, Honolulu [March 2013 - October 2013]---
• Work with CGI and KPMG teams to analyze State data conversion and integration needs related to enterprise system conversions and deployment of statewide Healthcare Exchange (in compliance with Affordable Care Act)

Paris, France, FR

- Lead discovery sessions, documented and vetted business processes, application requirements, and design solutions on large, international Siebel/SAP enterprise implementation- Ran detailed workshops and JAD sessions with various departments at Mylan corporate headquarters, and work sites.- Constructed Functional Design Specifications, and managed.

Durham, North Carolina, US

• Worked with the business and internal teams to develop and document the functional requirements in a Use Case / Supplementary Spec format using RUP methodology.
• Lead daily JAD session with business stakeholders
• Documented, tracked and catalogued Use Case documents using Requisite Pro

US

Siebel Business Analyst

Atlanta, GA, US

Falls Church, VA, US

Eden Prairie, MN, US

Ba, Liberal Arts, Psychology

Bachelor'S Degree, Liberal Arts And Sciences/Liberal Studies

High School Diploma