Bob Musa Email and Phone Number

SAP Application Support / SAP Performance TeamLevel 3 Application Support team member. Team provided support to level 3 functional support analysts and served as liaison group between application team and SAP BASIS support.- Maintained batch and interface application infrastructure which included ~10K Korn shell scripts. Production batch volume was ~100K per month with a failure rate of less than 1%.- Identified and analyzed performance across the SAP landscape… Show more SAP Application Support / SAP Performance TeamLevel 3 Application Support team member. Team provided support to level 3 functional support analysts and served as liaison group between application team and SAP BASIS support.- Maintained batch and interface application infrastructure which included ~10K Korn shell scripts. Production batch volume was ~100K per month with a failure rate of less than 1%.- Identified and analyzed performance across the SAP landscape maintaining a sub-second average dialog response time with an average of 1.5 million dialog steps in core R/3. - Project lead for Mercator software upgrade.- Provided SAP performance tuning (update statistics, create new indexes, etc.) and monitoring support. - Reviewed long running jobs, cursor cache, table call statistics and more, identifying SAP performance improvement opportunities.- Used ABAP trace, ABAP debugger and other tools to assist functional teams in solving application problems.- Handled production support and on SAP performance on-call duties, trouble shooting, OSS note implementation and other technical tasks related to routine maintenance.- Created UNIX shell scripts to automate manual tasks for SAP functional teams (NRIV monitor, Idoc monitor, GTS recovery, SM35, SM37, etc.) to allow team members to focus on more business critical tasks. - Tracked metrics related to SAP batch production abends and ABAP dumps and created Remedy tickets for reoccurring SAP abends and SAP dumps.- Processed SAP transports and assisted with resolution of SAP transport failures.- Served as primary resource for SAP interfaces, SAP performance, SAP batch, Mercator and UNIX for Accenture team at Texas Instruments. Show less

- Corrected problems (Mercator maps, ABAP, SAP Workflow, Shell scripts, etc.) identified during System and Stress testing. - Responsible for interface application infrastructure.

- Designed and developed SAP interfaces using Mercator, IDocs (extended and standard), MQSeries, BDC, Call Transaction, Standard Load programs and custom ABAP. - Created shell scripts for batch interfaces.

• Responsible for systems management on 20+ UNIX (SunOS, Solaris and HP_UX) and 10+ NT servers. Responsibilities included modeling components (local file systems, CPU, memory, process, etc.) and setting up thresholds. Also created shell scripts to monitor events for customized thresholds.

• Responsible for testing the MaestroVision (MV) vendor product and internally developed software on multiple platforms (HP-UX 7xx and 8xx architecture, Solaris 4m and 4d architecture, SunOS 4c and 4m architecture, SCO 3.2.4 Intel and NT 3.51 Intel). • Created reusable test procedures, UNIX shell scripts to start/stop the MV agent on the various UNIX platforms, UNIX shell scripts to simplify testing and created installation instructions for the MV agent on the various platforms.

• Developed/maintained various mainframe systems using COBOL, IEF, JCL, DB2, DLI.