-Clear communication on project briefs and individual product requirements between client and teams -Managing expectations with both sourcing and manufacturing capabilities.-Monitoring key milestone dates and communicating progress in a timely manner.-Key negotiation and problem solving to achieve budgets and KPI’s.-Manage order amendments and communicate all changes to the team-Identified and pursued new business opportunities, resulting in a 20% increase in sales-Developed strong relationships with key clients through regular communication and personalized service-Actively promoted the company's services to potential clients, resulting in the acquisition of 5 new accounts-Negotiated favorable contracts and pricing, contributing to a 10% increase in profit margins

-Preparation and follow up of quotations and contracts and conversion of group/MICE business-Conduct hotel site visits for clients and host as required-Proactively identify potential new business leads whilst also building and strengthening relationships with new and existing clients.-Ensuring that all telephone and written requests are responded to expeditiously and courteously-Ensures business is turned over properly and in a timely fashion for proper service delivery.-Assist with the implementation of Sales and Marketing strategies-Drive customer/guest loyalty by delivering service excellence throughout each customer/guest experience