!🛫✈️ Aviation Management Professional 🛬🚧Experienced aviation leader with a strong background in operations management, customer service, and strategic planning. Skilled in overseeing airport operations, ensuring regulatory compliance, and driving operational excellence. Proven track record of delivering exceptional customer experiences and optimizing efficiency in diverse aviation environments. Passionate about inspiring teams and driving organizational success. Ready to leverage expertise in aviation management to contribute to the growth and success of forward-thinking organizations.

• Responsible for reporting to senior management budget, payroll and man-hour statistics.• Ensure unity of purpose and consistency with company’s objectives and strategy.• Facilitate cooperation, communication and coordination for actions that directly and indirectly affect other divisions within the company.• Inform and advise sales staff on business strategy and opportunities that affect the performance and profitability of the company.• Assist in developing, implementing and evaluating solutions and improvements for logistic services.• Manage the operation, to include selling domestic ground handling services to your geographical region

• Accountable for the coordination of a transportation and warehouse operation; directing a group of couriers in providing optimal customer service and the shredding/baling of customer documentation.• Maintain Company policies and procedures in the control of customer confidential documentation.• Conduct employee reviews, coaching and training, and disciplinary actions.• Monitor daily performance and develop plans to ensure budgetary, productivity, service and safety goals are maintained.• Complete daily operational audits to ensure compliance of Company policies and procedures.• Direct contact with key customers to guarantee total customer satisfaction.

• Serve as a referring travel agent for other businesses. • Pursued this new challenging venture to expand my experience and diversify my work history in addition to enhancing my background in the airline, travel, and service industry.

• Responsible for the overall operations including overseeing, and supervision of ramp side activities to ensure on time aircraft departures. Supervised baggage handlers for accurate sorting.• Improved customer relations by continuously maintaining open communication with upper management during operations. • Monitored team performance and developed action plans to ensure daily goals were met• Engaged front line employees and monitored behavior to deliver excellent customer service and on-time quality • Conducted investigations into performance issues, complaints and other workplace issues to ensure optimal performance and safe, respectful work environment.• Provided technical guidance and interpreted company policies and procedures and union agreements to ensure consistency and compliance with standards • Conducted trend analyses, reviewed key metrics and took actions to address items not on track• Developed and implemented standard work and continuous improvement processes

• Oversaw, supervised and orchestrated the entire morning operation of the Spokane International Airport FedEx facility to include loading and offloading aircraft, and ensuring a safe, efficient operation. • Led a diverse group of employees including drivers, handlers, couriers, customer service agents, ramp agents, dangerous goods specialists, service assurance leaders and dispatchers. • Managed department communications with various internal departments including security, HR, safety, legal, global operations control center, vehicle and aircraft maintenance, flight operations, and sales and operating companies under the umbrella of Fed EX.• Significant interaction with outside local, state and federal governmental agencies including FAA, police, TSA, universities, DEA and customs to resolve problems. • Responsible for hiring, training, scheduling,, coaching and monitoring performance of over 90 personnel• Developed and trained staff ensuring adherence to safety standards and promoted and enforced DOT and OSHA compliance.• Developed leadership skills and fostered communication and team building with staff resulting in quality improvement and superb customer service delivery.