Bob P. Email & Phone Number

Lathrup Village, Michigan, United States

Livonia, Michigan

• Administrator of Office 365, Active Directory, Microsoft System Center Configuration Manager, Microsoft Azure, VMWare, Nutanix, DNS, Mobile Device Management, Microsoft Defender, Nessus, Zscaler, Aerohive HiveManager, Cisco Meraki, Hyper-V, Microsoft Servers, ShoreTel Phone System, Remote Support Software, Encryption Software, IT Support Ticketing System, Backups, Disaster Recovery, DUO, DigiCert, Barracuda Firewall/Backups/Web Filter/Email Filter, PRTG, BeyondTrust Remote Support/Privileged Access Management and ManageEngine Tools.• Creation/maintenance of corporate and retail workstation images (Laptops, Desktops, Cash Registers, Servers, Tablets, and Mobile Devices). • Manage retail software deployments via System Center Configuration Manager and Intune.• Provide advanced tier support to the store support and infrastructure support team.• Manage and remediate vulnerabilities. • Patching of servers, workstations, virtual environments (VMWare/Nutanix) and third-party applications.• Management of projects and tickets.• Provide corporate support, maintenance, and deployment of equipment.

Detroit, Michigan

• Provided IT support for employees and providers via remote software and desk-side support.• Logged and completed help desk tickets.• Set up home installations for remote employees.• Staged customized PCs and tablets with an image and encrypted data on laptops with Sophos encryption.• Provided worldwide support via VNC and TeamViewer.• Trained new IT employees and wrote articles for the department knowledge base.• Managed and created virtual machines via VMware tools.• Ran and completed claims reports via company-created software.• Created and managed accounts on a Blackberry Enterprise Server and GOOD for Enterprise.

Detroit, Michigan

• Managed corporate-wide IT support.• Logged and completed help desk tickets.• Set up construction job site network and standardize to company standards.• Completed laptop and desktop repairs.• Staged customized PCs with corporate image on and off of the company domain.• Provided worldwide support via LogMeIn.• Traveled nationwide to provide IT services.• Staged, set up, and supported tablet computers.• Set up and troubleshot Windows Servers.

Livonia, Michigan

• Responded to technical support calls campus-wide by instructors and college clients.• Set up audio, video, and computer equipment for instructors and college clients.• Kept detailed reports of tech calls and event setups.• Tested equipment and kept a log of equipment status for sections of the campus.