Bob Penland Email & Phone Number

Fort Worth, Tx, Us

Dallas

Exterprise offers a wide array of people, process, and technology solutions related to: Health Care, Propety Preservation, Record Processing, Digital Branding/Enablement, SERVICE NOW (HR Service Delivery, NOW Platform), Snowflake enabled data management, Ai Image Analytics, SAP services, SAP consulting support and other core technical solutions/Technology "stack". These are complimented by skilled agents that can provide support in mortgage: Underwriting, QA, Collections, Processing, Sales and AML. Additional offerings include technology tied to Property Preservation and skilled agents who can work from home, client locations or our on/off and near shore facilities. See https://exterprise.us

Fort Worth, Texas, United States

Dallas, Tx.

AiCurio Analytics is an evolutionary "ai" driven predictive and prescriptive solution that supports Cap Markets, Originations and Servicing. It has the ability to project asset performance and cash flow 96 months or more into the future with 97.2% accuracy and allows clients to maximize agent production, cash flow, NPV, asset retention, first touch resolutions, reduce production/collection cost and replace other less reliable data/reports. When using this product consistently ROI lifts can be 10 to 25 times more than the cost of using the solution. "Knowledge is power" and AiCurio will help each client be more informed, nimble, cost effective and competitive in a fluid and competitive environment. It is truly evolutionary in terms of being a full blown "ai" solution versus more outdated systems that are currently in use.

Irving, Tx.

Senior Vice President of Client Relations

Dallas/Ft. Worth But Traveled Extensively To Other States

Provided senior executive consulting to large banks, GSE's and servicers in the U.S. including::a.). Review of pre and post foreclosure accounts exceeding established time-linesb.) Analysis of the foreclosure review processc.) Documentation and time-line analysis of accounts flowing from collections and loss mitigation to foreclosure review groupsd.) Validation of manual and automated postponement decisionse.) Coordination of remediation processes for IFR accounts per the OCC mandatef.) Establishment of large teams to decision modification files and fulfill multiple underwriting roles including: (HAMP, HARP,QA, Mediations, Short Sales, Special Risk Underwriting and Executive Office escalations). g.) Helped mitigate losses via modifications, short sales, etc…h.) Provided high-level communications to senior management on a variety of subjects

Irving, Tx And Ontario, Ca.

Built national servicing site in Irving, Tx. to compliment and Ontario facility and eventually took full responsibility for 2 servicing platforms with over 600 employees (i.e., Irving, Tx. and Ontario, Ca.). Functions included: On boarding new accounts, early, mid and late state collections, loss mitigation, default management, REO, vendor management, cash administration, escrow, customer service, direct lending, quality control, call monitoring, investor servicing, working with rating agencies and file management.

Plano, Tx.

Managed a centralized production & underwriting Center in Plano, Tx. and after six months, responsibilities were expanded to include the Anaheim, CA production/underwriting center.Then took on responsibility of SVP of Expansion and Strategic Planning. This role included many critical projects and most importantly, total responsibility for selecting new fulfillment center locations and opening new sites in Jacksonville, FL, Denver, CO, and Jericho, NY. On average, Phase 1 of each expansion effort included the acquisition and build out of 25,000 sf plates with 200 seats. Each project was completed within a 90 day window from start to finish. Denver and Jacksonville both experienced additional expansion with 300 seats available in each location. Expansion efforts allowed the non-prime Specialty Lending Group to exceed $1.5 billion in monthly volume with stronger regional visibility.

Irving, Tx.

- Restructured loan collection group and created a forward flow process to external agencies resulting in a 263% increase in cash collections.- Initiated and consummated installation of new automated systems including call monitoring and dialer technology.- Developed internal training manuals for four key operational groups as well as a loan compliance program for a large branch network.- Created new portfolio analysis and liquidation models for loan products. - Increased non-loan cash collections by 14% over a nine-month period.- Published new guidelines for governmental "Suspicious Activity Reporting" to the branch network.

Dallas, Tx.

- Managed a diversified centralized servicing group which supported a consumer branch network with over $15 billion in active real estate assets and $850MM in personal loan and real estate deficiency balances.- Managed a national mortgage-underwriting group that supported a home equity organization with over $23 billion in real estate outstandings. Underwrote over 14,000 mortgage applications per month and monitored 6,000 active broker relationships. Full P&L responsibility for 90 employees with five direct reports at the VP and OVP levels and reported to the Executive Vice President of Home Equity Credit Operations.