Bob Penland Email and Phone Number
Senior Financial Services Executive with 47 years of diverse management assignments including: COO of International call center operations, Executive Management of “national” Mortgage Servicing & Origination platforms, Corporate Risk Management, Secondary Markets, Sales/integration of Predictive Analytics solutions, Executive Consulting for top 5 banks, Major AML project including investigations in 110 countries for an international bank and Coordination of BPO services with thousands of on and offshore resources.
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Managing PartnerFull-Service Consulting Llc.Fort Worth, Tx, Us
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President And Chief Revenue OfficerExterprise Jul 2024 - PresentDallasExterprise offers a wide array of people, process, and technology solutions related to: Health Care, Propety Preservation, Record Processing, Digital Branding/Enablement, SERVICE NOW (HR Service Delivery, NOW Platform), Snowflake enabled data management, Ai Image Analytics, SAP services, SAP consulting support and other core technical solutions/Technology "stack". These are complimented by skilled agents that can provide support in mortgage: Underwriting, QA, Collections, Processing, Sales and AML. Additional offerings include technology tied to Property Preservation and skilled agents who can work from home, client locations or our on/off and near shore facilities. See https://exterprise.us -
Cheif Operations OfficerTouchstone Communications Jan 2024 - Jun 2024Fort Worth, Texas, United States -
Svp Of National SalesAicurio Oct 2018 - Jan 2024Dallas, Tx.AiCurio Analytics is an evolutionary "ai" driven predictive and prescriptive solution that supports Cap Markets, Originations and Servicing. It has the ability to project asset performance and cash flow 96 months or more into the future with 97.2% accuracy and allows clients to maximize agent production, cash flow, NPV, asset retention, first touch resolutions, reduce production/collection cost and replace other less reliable data/reports. When using this product consistently ROI lifts can be 10 to 25 times more than the cost of using the solution. "Knowledge is power" and AiCurio will help each client be more informed, nimble, cost effective and competitive in a fluid and competitive environment. It is truly evolutionary in terms of being a full blown "ai" solution versus more outdated systems that are currently in use. -
Senior Vice President Of National SalesAllsec Technologies Limited Nov 2013 - Mar 2018Irving, Tx.Senior Vice President of Client Relations -
Sr. Executive ConsultantNewbold Advisors, Llc Sep 2008 - Jan 2013Dallas/Ft. Worth But Traveled Extensively To Other StatesProvided senior executive consulting to large banks, GSE's and servicers in the U.S. including::a.). Review of pre and post foreclosure accounts exceeding established time-linesb.) Analysis of the foreclosure review processc.) Documentation and time-line analysis of accounts flowing from collections and loss mitigation to foreclosure review groupsd.) Validation of manual and automated postponement decisionse.) Coordination of remediation processes for IFR accounts per the OCC mandatef.) Establishment of large teams to decision modification files and fulfill multiple underwriting roles including: (HAMP, HARP,QA, Mediations, Short Sales, Special Risk Underwriting and Executive Office escalations). g.) Helped mitigate losses via modifications, short sales, etc…h.) Provided high-level communications to senior management on a variety of subjects -
Svp Of National ServicingFremont Investment And Loan Feb 2006 - Jul 2008Irving, Tx And Ontario, Ca.Built national servicing site in Irving, Tx. to compliment and Ontario facility and eventually took full responsibility for 2 servicing platforms with over 600 employees (i.e., Irving, Tx. and Ontario, Ca.). Functions included: On boarding new accounts, early, mid and late state collections, loss mitigation, default management, REO, vendor management, cash administration, escrow, customer service, direct lending, quality control, call monitoring, investor servicing, working with rating agencies and file management. -
Svp Of National Production And Underwriting CentersCountrywide Home Loans Mar 2002 - Feb 2006Plano, Tx.Managed a centralized production & underwriting Center in Plano, Tx. and after six months, responsibilities were expanded to include the Anaheim, CA production/underwriting center.Then took on responsibility of SVP of Expansion and Strategic Planning. This role included many critical projects and most importantly, total responsibility for selecting new fulfillment center locations and opening new sites in Jacksonville, FL, Denver, CO, and Jericho, NY. On average, Phase 1 of each expansion effort included the acquisition and build out of 25,000 sf plates with 200 seats. Each project was completed within a 90 day window from start to finish. Denver and Jacksonville both experienced additional expansion with 300 seats available in each location. Expansion efforts allowed the non-prime Specialty Lending Group to exceed $1.5 billion in monthly volume with stronger regional visibility.
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Sr. Managing DirectorAmerica'S Cash Express Jan 2001 - Jan 2002Irving, Tx.- Restructured loan collection group and created a forward flow process to external agencies resulting in a 263% increase in cash collections.- Initiated and consummated installation of new automated systems including call monitoring and dialer technology.- Developed internal training manuals for four key operational groups as well as a loan compliance program for a large branch network.- Created new portfolio analysis and liquidation models for loan products. - Increased non-loan cash collections by 14% over a nine-month period.- Published new guidelines for governmental "Suspicious Activity Reporting" to the branch network.
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Svp Of National Servicing And Svp Of Home Equity OperationsAssociates Financial Services Sep 1979 - Jan 2001Dallas, Tx.- Managed a diversified centralized servicing group which supported a consumer branch network with over $15 billion in active real estate assets and $850MM in personal loan and real estate deficiency balances.- Managed a national mortgage-underwriting group that supported a home equity organization with over $23 billion in real estate outstandings. Underwrote over 14,000 mortgage applications per month and monitored 6,000 active broker relationships. Full P&L responsibility for 90 employees with five direct reports at the VP and OVP levels and reported to the Executive Vice President of Home Equity Credit Operations.
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SvpCitigroup Usa Inc. 1979 - 2000
Bob Penland Education Details
Frequently Asked Questions about Bob Penland
What company does Bob Penland work for?
Bob Penland works for Full-Service Consulting Llc.
What is Bob Penland's role at the current company?
Bob Penland's current role is Managing Partner.
What schools did Bob Penland attend?
Bob Penland attended The University Of Alabama.
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6trumethods.com, gmail.com, apexitgroup.com, mindshift.com, linkedin.com, trumethods.com
5 +185673XXXXX
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2bechtel.com, bechtel.com
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Bob Penland
United States
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