* Responsible for the elicitation and definition of business requirements for a Request for Proposal (RFP) to replace the Enterprise License Management System supporting five State agencies.* Identified central themes within the requirements and core objectives.* Provided requirements presentations to all levels of the agencies (from Commissioner/ Stakeholders to license technicians).* From onboarding to requirements completion was able to document over 700 distinct requirements. Received consistent praise from business partners concerning the thoroughness, readability and organization. * Responsible for documenting business processes and identifying process improvement opportunities in the current and future states. Recognized for the collaborative environment created during this effort.* Key contributor to the RFP including the development of thematic language, requirements documentation, and glossary, as well as supporting exhibits and attachments. Requirements elicitation and definition for a request for proposal on a multi-agency system.

Responsible for developing and managing the online experience of over 30,000 members /Volunteers. Transitioned to a new online platform that added a online sales function. Business analyst skills used:* Business Analysis Planning & Monitoring: The addition of the accounting department, board members and unit leaders as key stakeholders. * Enterprise Analysis: The incorporation of enterprise goals (increased customer satisfaction, reduction of over the counter sales, improved communications tools). I* Elicitation: Due to the variety of stakeholders this required a variety of techniques including facilitated focus groups, establishing a user group, developing and incorporating online surveys, and interviewing key stakeholders.* Requirements Analysis: Organized and prioritized the business requirements to match enterprise goals (business continuity then expanded functionality). Created wireframes outlining the expected functionality. Determined solution constraints presented by the vendor package and incorporated training and other solutions. * Solution Assessment & Validation: Developed the deployment and communications strategy. Worked with the accounting department to determine workflow impact and readiness. * Requirements Management and Communication: Established a processes to record, review and report on changing requirements. Results:* Maintained and improved the communication requirements of the online system.* Added a transaction component that eliminated over 90% of manual transactions and provided online feeds to the General Ledger* Improved customer satisfaction.* Incorporated business analytics into enterprise planning. The Communications role included all internal communications, social networking presence and crisis communications. Written and verbal communications with all levels of stakeholders (members, volunteers, executive board, foundations, local businesses). Required advance presentation skills.

Highest level Business Analyst working directly with senior management:* Elicited, analyzed and managed high level business requirements aligned to enterprise goals.* Key facilitator for assigned business areas in the development of business cases and in the alignment of business and technology plans.* Responsible for oversight, governance and prioritization of $30 million in IT spend for six competing business areas.* Created key artifacts, coordinated with and contributed to the Project Management Office.* Provided data analysis of identify IT spend trends, eliminated waste

Led team of Business Analysts* Directed the communications, training and workflow improvement team responsible for implementing a new online, new-business underwriting, quotation, proposal and installation tool.* Elicited requirements from the business users for future development.* Led cross-functional team of Business Analysts in the usability and standardization efforts that resulted in cross system integration and improved business processes and usability. * Responsible for planning and monitoring of the Business Analyst function. * Utilized wireframes for proof of concept and usability analysis.

Managed Team of Business Analysts operating two service desks* Created change communication process.* Analyzed workflow issues, developed requirements for temporary and/or permanent workflow solutions. * Led projects to convert pricing and products of multi-product small group customers for acquired affiliates.* Developed management information reports that tracked pricing and concessions for renewal business.

* Led the business/IT project team responsible for creating an automated method of capturing refund liability. Performed the business analyst function.* Contributed to P&L/Underwriting Results MIS application as key design team leader.* Created business requirements and tested an executive management tool with detailed real time views of restructured business and improved analysis and forecasting accuracy

* Developed use case scenarios and detailed requirements.* Created wireframes and interactive prototypes for a new automated renewal system.* Created the data mapping and resulting data dictionary.* Responsible for requirements proof of concept, * Created requirements tracking tool.