Bob Riestis Email & Phone Number

Texas, United States

Dallas/Fort Worth Area

Project manager and application development expert to improve revenue, control costs, transaction processing, compliance, migrations and support organizational transformation, strengthening internal control and improving customer satisfaction.My accounting cross-functional knowledge allows me to collaborate across many departments that impact revenue, operating costs, gross margin, cost of goods sold, staffing, productivity, profitability, digital presence and the overall quality of service.• Managed multiple projects simultaneously using the appropriate SDLC flow (Waterfall, Agile, AWE, Six Sigma Lean), while monitoring budget/burn rate and influencing decisions that have a direct impact to profitability and quality.• Implemented application enhancements, updates, upgrades, and maintenance support. • Performed project change control and disaster recovery planning on assigned applications.• Managed stakeholder relationships, including; external customers, Lines of Business, Development and QA Teams (on-shore and off-shore), Service Delivery, Change Management, Infrastructure, and other organizational teams to ensure project completion and success.• Developed vendor and partner relationships from the initiation phase to final production support.• Conducted research and analysis of business requirements and available technologies to define systems solutions that increased efficiency and effectiveness.• Defined, facilitated, implemented, maintained and supported applications to meet business needs. • Documented business requirements (BRD), use cases, workflows, process flows, functional specifications, technical specifications and policies/procedures.• Performed customer needs analysis and formulated project plans, including requirements, resources, milestones, and service level agreements (SLAs). Provided end-user training, product documentation, and post-project support

Dallas/Fort Worth Area

Provides SaaS software to develop talent for career development, mentoring programs, coaching solutions and career transition for large & small clients.I provide leadership, coordination and management of all business units applications, processes and functions. As the PMO manager I'm also responsible for developing tools and monitoring the overall profitability of our business process and providing project cost & actionable metrics for management review.Accomplishments:• Scrum team converted 120+ legacy web pages to be fully responsive in less than 90 days • Implemented 24 embedded graphical widgets performance statistics for web-portal administrators • Upgraded customer support tools that reduced trouble tickets and customer support calls by 19%• Created cost vs budget tools to track spending and profitability that dramatically reduced cost overruns and increased profits by 7% for the year• Implemented consulting project metrics giving managers real-time profitability & burndown charts• Created resource planning tools that provided a staffing budget to adjust the digital sales pipeline

Plano, Tx

Designed & implemented O2C functions, centralized processes - responsible for transformation and change management and overall organizational readiness associated with the rollout of BPO services. I managed multiple projects associated with the transformation of the organization to align with business processes, systems and technology, job roles and organizational structures. This includes oversight and leadership of all organizational change management project team activities related to BPO services. Responsibilities - Order to cash - Purchase to Pay / Offshoring - R2R - Project manaegment• Business Processes, Systems and People• Organizational Change Management (OCM) • Process Innovation & System Implementations• Risk Mitigation Plans• Policy & Procedure Development • Lean Six Sigma and ITIL Principles• Restructuring Strategies, Coaching, Training• Leadership Development• Organizational and End-user Readiness• Continuous Process Improvement Project management - Order to cash - Offshoring - R2R - Project manaegment• Performing Root Cause Analysis• Developing Global BPO / Shared Services Solutions• Managing Project Spend - Burn Down Charts• BPO / Procurement / AP / Payroll• Budgeting, Analysis, & Business Unit Reporting• Developing Workflow Applications• Monitoring SLA’s and Key Metrics• Self Service & Transaction Processing Portal• Managing Project Scope & Milestones

Dallas/Fort Worth Area

Identify requirements, design & implement Order to cash & Purchase to Pay solutions, preparing project plans and business cases for centralizing shared services. Implemented software and new processes for clients looking to optimize transaction processing for multiple software applications SaaS support including workflow, business process for all types of corporate departments. Notable track record in managing multiple project groups using PMI methodologies and delivering high-quality BPO services that exceed customer expectations. Well versed at identifying, designing and implementing projects that impact revenue, productivity, profitability, accuracy, and overall quality by leveraging Lean Six Sigma methodologies.Skills:ITIL, Strategic Planning, Business Continuity Planning, Disaster Recovery Program, Disaster Recovery Exercises, Disaster Recovery Plans, Resiliency, Emergency Preparedness, Strategic Analysis and Planning for Critical Business Processes, Business Impact Analysis, Contingency Planning, Training and Professional Development, Regulatory Compliance , Emergency Management, Crisis Management, Risk Management and Gap Analysis, Business Process Improvement, Information Security Management, Digital Store Front, Job Cost

Dallas/Fort Worth Area

Implemented & managed a shared service service center for O2C & P2P that on-boards new accounts and exits clients using Purcurment, Account payable, Cash application, Sales Tax, Fixed Assets, and technology projects and applications. Responsible for monthly financial reporting, budgets, marketing, sales pursuits and IT support. Maintained 20 Client server applications including Oracle e-business suite, Oracle financials, PeopleSoft, SAP and network infrastructure.Managed global operations 9 direct reports (166 employees) supporting GE North Amercia with offices in Dallas, Fort Myers, Monterrey, Bangalore, Barcelona & JuarezMy business unit at Xerox Business Systems processed transactions for over 200+ Ge Business units for accounts payable, billing, cash applications, collections, fixed assets and sales & use tax for GE ($25 Billion in spend)Also responsible for IT Support, IT infrastructure, Project Management and managers for each functional tower Accounts receivable, Billing, Accounts payable, Cash, Collections, Fixed assets & IT and Sales & Use tax.Maintained customer relations & service level agreementsMonth end accounting close & forecast revenue & profitibility Increase revenue 30% while improving processes, service and quality improvementsDramatically improved monthly P&L results

In charge of budgeting and financial planning, monthly close, board reporting, cash flow projections, developing business plans and cost / benefit models to support sales presentations for ASP application hosting.Organized portfolio of business ventures into manageable business unitsDeveloped pricing models for hosting & application support venturesDeployed standard accounting practices, policies and procedures

Directed operations team responsible for financial reporting, project management, application development, budgets and forecasts, and monthly close process.Completed a two upgrades, implemented purchasing, budgets and Essbase reporting databaseInitiated best practice concepts for purchasing and accounts payable processes, utilizingImproved accuracy of individual business units P&L’s by integrating purchasing & accounts payableDramatically improved accountability and operating results

Managed projects, creating project plans, managing scope, cost and quality of projects. Developed the testing strategy, procedures and training documentation to validate end-user and system readiness.PeopleSoft Project ManagerSuccessfully implemented PeopleSoft HRMS, Benefits and Payroll modules for 60,000 employees at Radio Shack on schedule and under budget

Led the development and implementation of business systems, leveraging technology to re-engineer processes. PeopleSoft Project ManagerImplemented PeopleSoft HRMS, benefits, benefit administration and payroll modules for 3,500 employees, with locations in 43 states. Went live on schedule and under budgetCompleted several PeopleSoft upgrades Developed a custom in-house EDI accounts payable system, eliminating manual matching, filing and multiple data entry that resulted in reductions of overtime and reduced headcount growthImplemented an Enterprise Information System (EIS) that reduced off-line reporting and improved accuracy and timeliness