Bob Roark Email & Phone Number

Denver, CO, US

Boulder, CO, US

• 🌐 Boulder Valley School District (BVSD) serves 30,000 students and 4,500 employees across Boulder County, focusing on enhancing K-12 education through strategic IT service management.In this role, I lead the IT Service.
• Led 14 IT maturity assessments, enhancing departmental efficiency.
• Streamlined intake and security processes, boosting operational responsiveness.
• Optimized staffing and budget management for resource efficiency.
• Implemented ITIL and E911 training, elevating team capabilities.
• Deployed E911 for 4,200 IP phones, enhancing campus safety.

• 🌐 BobRoark.com is my independent consulting practice, where I provide expert guidance in IT strategy, governance, ITSM, and customer experience (CX). As a Fractional CTO, I work directly with organizations to solve.
• IT Governance & Strategy: Help businesses align IT operations with their goals through scalable, compliance-driven frameworks.
• ITSM Optimization: Streamline service delivery and reduce costs by leveraging ITIL-based practices.
• Customer Experience (CX): Develop customer-focused IT strategies to boost satisfaction and loyalty.
• Digital Transformation: Guide organizations through cloud migrations and legacy system modernization to improve scalability.
• Strategic Problem Solving: Provide actionable solutions to tackle inefficiencies and drive long-term success.Key Accomplishments

• 🌐 DayOneReadyLabs develops cutting-edge training solutions that boost employees' business skills and workplace readiness, accelerating career success from day one.At DayOneReadyLabs, I drive the strategic vision.
• Launched training programs that improve workplace readiness.
• Developed SkillQuik Card Decks for streamlined skill acquisition.
• Authored whitepapers and blogs supporting professional growth.

Pensacola, Florida, US

• 🌐 Hixardt Technologies is a medium-sized software development and managed IT services contracting company specializing in cutting-edge solutions for various industries.Provided oversight of Federal Operations, IT.
• Conducted 4 assessments, offering 50+ recommendations, improving operational efficiency.
• Resolved cure notice, saving $1M contract through corrective actions, ensuring contract continuity.
• Developed strategic teaming/vendor strategy with a $25M pipeline, expanding business opportunities.
• Recommended key tools/technologies, enhancing organizational capabilities and offerings.

Seattle, WA, US

• 🌐 AWS AMS (Amazon Web Services Advanced Managed Services) is a division of Amazon Web Services (AWS) providing advanced managed services for AWS cloud solutions, serving clients globally. Managed $2M global AWS Managed.
• Slashed client expenses by 48% ($1.4M to $750K) via cost optimization, reducing dependency on subsets.
• Rescued 2 at-risk clients, 200+ workloads, saving $2M annually, fostering stronger team relations.
• Streamlined executive documentation for 3 customers, boosting reporting efficiency and satisfaction.
• Implemented standardized onboarding and transfer processes, ensuring consistency and satisfaction.

Colorado Springs, CO, US

• 🌐 Cherwell Software is a medium-sized software company specializing in IT service management (ITSM) and IT operations management (ITOM) solutions, serving various industries.Promoted IT Service Management (ITSM), ITIL.
• Increased revenue by $6.5M, leveraging evaluations and engagements, driving financial growth.
• Grew portfolio 200% with ITIL, ITSM, CX strategies and training, enhancing organizational capabilities.
• Developed Business Value Assessment tool, saving $250,000, optimizing resource allocation.
• Delivered keynote at CIO Insight Summit, featured expert at NexGen, sharing insights and expertise.

Tysons, Virginia, US

• 🌐 NuAxis Innovations is a mid-sized information technology and consulting firm specializing in providing innovative IT solutions and services to federal government agencies. Headed enterprise IT Service Management.
• Led ITSM, CX, and BRM; achieved 22 staff promotions, 18+ renewals, 2 CX, and 67 HDI Awards.
• Transitioned 1 contract with 20 task orders, meeting all SLAs, ensuring seamless service continuity.
• Drove growth from 2 contracts/25 people to 30+/500+ by expanding engagements for enhanced services.

Tysons, Virginia, US

• Provided GovCon Program Management Oversight for IT Operations Support contracts. Led teams of up to 150 employees with an annual budget of $18M in the architecture, integration, and delivery of more than 20 managed IT.
• Repaired $23M account with 120+ staff, restoring profitability and stability, benefiting company resilience.
• Developed ITSM program, achieved 15 staff promotions and 18 renewals, for enhanced efficiency/growth.
• Transitioned 1 IT contract, ensuring uninterrupted service delivery, enhancing company reputation.

Tysons, Virginia, US

• Led a team and managed daily operations of 100 with an annual budget of $10M, for the delivery of 5 concurrent federal government IT Operations support contracts spanning Call Center, Help Desk, Desktop, Service.
• Successfully transitioned 2 IT contracts, maintained operations, and met SLAs, ensuring seamless delivery.
• Expanded portfolio from 5 on 1 contract to 42 on 3 using BRM techniques, maximizing team efficiency.
• Cut staff onboarding time by 65%, implementing hire screening checks, boosting productivity/efficiency.

• During this period, I held leadership roles in IT governance, service delivery, and operations across public and private organizations. I focused on aligning IT strategies with business goals, improving services, and.
• Reduced service turnaround times by 80% (from five days to same-day resolution) by implementing a formal internship program, saving $400K annually.
• Introduced governance frameworks that streamlined inventory processes, achieving $150K in annual savings.
• Led IT operations to support 2,500 users across 27 locations, implementing scalable IT solutions that reduced costs by 30% and improved efficiency by 80%.
• Leveraged ITSM frameworks to align technology with strategic goals and enhance service delivery.Program Manager | enGenius Corporation (USGS Contract):
• Led a nationwide ITIL service desk for 11,000 users, achieving 98% customer satisfaction.

Chief Technology Officer (Cto) Program (In Progress)

Master Of Business Administration (M.B.A.), Information Technology

Bachelor Of Science (B.S.), It Network Management

Associate Of Arts And Sciences (A.A.S.), Electronics Technology