Bob Roark Email and Phone Number
Bob Roark work email
- Valid
- Valid
- Valid
- Valid
- Valid
Bob Roark personal email
Bob Roark phone numbers
🌐 Transforming IT Into a Business Growth EngineAs a Fractional Chief Technology Officer (CTO), I specialize in helping businesses leverage Information Technology (IT) governance, strategy, and digital transformation to achieve measurable growth. With over 20 years of leadership experience, I empower organizations to align technology with their goals, streamline operations, and deliver exceptional customer experiences.What I Offer:🛠️ IT Strategy & Governance: Developing scalable, compliance-driven frameworks that align IT operations with business objectives, ensuring transparency and accountability.🚀 Information Technology Service Management (ITSM) Optimization: Implementing Information Technology Infrastructure Library (ITIL)-based solutions to improve service delivery, reduce costs, and enhance efficiency.💡 Customer-Centric IT: Crafting strategies that increase customer satisfaction, reduce resolution times, and improve retention.🌟 Digital Transformation: Leading cloud migrations and legacy system modernizations to drive innovation and scalability.🛡️ Cybersecurity Solutions: Building governance frameworks to mitigate risks, ensure compliance, and protect critical assets.Proven Results:💰 Reduced IT costs by 30% for a mid-size enterprise through strategic ITSM implementation.😊 Boosted customer satisfaction by 25% and cut resolution times by 40% with tailored service delivery frameworks.🏆 Achieved $2M in annual savings by leading successful digital transformation initiatives.Whether you're a startup scaling your operations or an established enterprise optimizing your IT investments, I provide the expertise to solve complex challenges and deliver results.💬 Let’s connect to explore how I can transform your IT strategy into a competitive advantage.
-
Director, It Service Delivery (Executive-Level Role)Boulder Valley School DistrictDenver, Co, Us -
Director, It Service DeliveryBoulder Valley School District Nov 2022 - PresentBoulder, Co, Us🌐 Boulder Valley School District (BVSD) serves 30,000 students and 4,500 employees across Boulder County, focusing on enhancing K-12 education through strategic IT service management.In this role, I lead the IT Service Management practice, encompassing the Service Desk, Field Services, Audio Visual/Conferencing, and Telecommunications. My responsibilities include overseeing a team of ~20, collaborating with various IT departments and district leadership, and ensuring technology facilitates educational success.Key Accomplishments:• Led 14 IT maturity assessments, enhancing departmental efficiency.• Streamlined intake and security processes, boosting operational responsiveness.• Optimized staffing and budget management for resource efficiency.• Implemented ITIL and E911 training, elevating team capabilities.• Deployed E911 for 4,200 IP phones, enhancing campus safety.
-
Founder & Fractional Cto | It Strategy, Governance, And Digital TransformationBobroark.Com Jul 2016 - Present🌐 BobRoark.com is my independent consulting practice, where I provide expert guidance in IT strategy, governance, ITSM, and customer experience (CX). As a Fractional CTO, I work directly with organizations to solve complex IT challenges, align technology with business objectives, and deliver measurable outcomes.With over 20 years of experience, I specialize in helping businesses achieve operational maturity, improve service delivery, and elevate customer satisfaction. Whether it’s optimizing IT processes, implementing governance frameworks, or leading digital transformations, I bring a practical, results-driven approach to every engagement.What I Do:• IT Governance & Strategy: Help businesses align IT operations with their goals through scalable, compliance-driven frameworks.• ITSM Optimization: Streamline service delivery and reduce costs by leveraging ITIL-based practices.• Customer Experience (CX): Develop customer-focused IT strategies to boost satisfaction and loyalty.• Digital Transformation: Guide organizations through cloud migrations and legacy system modernization to improve scalability.• Strategic Problem Solving: Provide actionable solutions to tackle inefficiencies and drive long-term success.Key Accomplishments• Authored two books, one a bestseller, establishing thought leadership in ITSM.• Promoted ITIL best practices as an AXELOS Ambassador.• Featured speaker at leading industry events.• Received Top 12 CX Champ and CX Impact Awards. -
Founder & Ceo | Soft Skills Training Solutions For Workplace SuccessDayonereadylabs Mar 2024 - Present🌐 DayOneReadyLabs develops cutting-edge training solutions that boost employees' business skills and workplace readiness, accelerating career success from day one.At DayOneReadyLabs, I drive the strategic vision, develop industry-leading training solutions, and forge key partnerships, positioning the company as a leader in workplace readiness.Key Accomplishments:• Launched training programs that improve workplace readiness.• Developed SkillQuik Card Decks for streamlined skill acquisition.• Authored whitepapers and blogs supporting professional growth. -
Executive Vice President, Federal OperationsHixardt Technologies, Inc. Aug 2021 - Sep 2022Pensacola, Florida, Us🌐 Hixardt Technologies is a medium-sized software development and managed IT services contracting company specializing in cutting-edge solutions for various industries.Provided oversight of Federal Operations, IT Service Management (ITSM), ITIL, GovCon Program Management, Business Relationship Management (BRM), and Customer Experience (CX) and operational maturity guidance for a team of 20. Guided company on Service Delivery and IT Operational strategies to improve practices and enhance business development approaches for contracting opportunities.Key Accomplishments• Conducted 4 assessments, offering 50+ recommendations, improving operational efficiency.• Resolved cure notice, saving $1M contract through corrective actions, ensuring contract continuity.• Developed strategic teaming/vendor strategy with a $25M pipeline, expanding business opportunities.• Recommended key tools/technologies, enhancing organizational capabilities and offerings. -
Senior Cloud Service Delivery ManagerAmazon Web Services (Aws) Jun 2020 - Aug 2021Seattle, Wa, Us🌐 AWS AMS (Amazon Web Services Advanced Managed Services) is a division of Amazon Web Services (AWS) providing advanced managed services for AWS cloud solutions, serving clients globally. Managed $2M global AWS Managed Services (AMS) portfolio with 200+ personnel. Directed client engagements including onboarding, cloud transitions, ITSM integration, and process improvement, enhancing user experience and leveraging AWS cloud benefits.Key Accomplishments • Slashed client expenses by 48% ($1.4M to $750K) via cost optimization, reducing dependency on subsets.• Rescued 2 at-risk clients, 200+ workloads, saving $2M annually, fostering stronger team relations.• Streamlined executive documentation for 3 customers, boosting reporting efficiency and satisfaction.• Implemented standardized onboarding and transfer processes, ensuring consistency and satisfaction. -
Executive Solution StrategistCherwell Software Sep 2019 - May 2020Colorado Springs, Co, Us🌐 Cherwell Software is a medium-sized software company specializing in IT service management (ITSM) and IT operations management (ITOM) solutions, serving various industries.Promoted IT Service Management (ITSM), ITIL, and Customer Experience (CX) integrated solutions' value, capabilities, and benefits to customers, partners, and industry colleagues to drive results, increase value, and create business outcomes. Collaborated and trained 200+ organization-wide pre-sales support engineers, application developers, and sales teams on business value assessments and ITIL Best practices.Key Accomplishments• Increased revenue by $6.5M, leveraging evaluations and engagements, driving financial growth.• Grew portfolio 200% with ITIL, ITSM, CX strategies and training, enhancing organizational capabilities.• Developed Business Value Assessment tool, saving $250,000, optimizing resource allocation.• Delivered keynote at CIO Insight Summit, featured expert at NexGen, sharing insights and expertise. -
Vice President, Service ManagementNuaxis Innovations Mar 2015 - Sep 2019Tysons, Virginia, Us🌐 NuAxis Innovations is a mid-sized information technology and consulting firm specializing in providing innovative IT solutions and services to federal government agencies. Headed enterprise IT Service Management (ITSM), Customer Experience (CX), and Business Relationship Management (BRM) initiatives to optimize operations, maximize Return on Investment (ROI), and bring positive transformation to support each customer’s unique mission. Oversaw 200 staff, $20M budget, 20+ contracts in 30 locations, 15 states, 4 bureaus, and 34 task orders.Key Accomplishments• Led ITSM, CX, and BRM; achieved 22 staff promotions, 18+ renewals, 2 CX, and 67 HDI Awards.• Transitioned 1 contract with 20 task orders, meeting all SLAs, ensuring seamless service continuity.• Drove growth from 2 contracts/25 people to 30+/500+ by expanding engagements for enhanced services. -
Director, Western OperationsNuaxis Innovations Mar 2014 - Feb 2015Tysons, Virginia, UsProvided GovCon Program Management Oversight for IT Operations Support contracts. Led teams of up to 150 employees with an annual budget of $18M in the architecture, integration, and delivery of more than 20 managed IT service contracts.Key Accomplishments• Repaired $23M account with 120+ staff, restoring profitability and stability, benefiting company resilience.• Developed ITSM program, achieved 15 staff promotions and 18 renewals, for enhanced efficiency/growth.• Transitioned 1 IT contract, ensuring uninterrupted service delivery, enhancing company reputation.
-
Program ManagerNuaxis Innovations Jul 2010 - Feb 2014Tysons, Virginia, UsLed a team and managed daily operations of 100 with an annual budget of $10M, for the delivery of 5 concurrent federal government IT Operations support contracts spanning Call Center, Help Desk, Desktop, Service Center, Infrastructure, Security, Application, Database Administration and Application support.Key Accomplishments• Successfully transitioned 2 IT contracts, maintained operations, and met SLAs, ensuring seamless delivery.• Expanded portfolio from 5 on 1 contract to 42 on 3 using BRM techniques, maximizing team efficiency.• Cut staff onboarding time by 65%, implementing hire screening checks, boosting productivity/efficiency.
-
Additional It Leadership RolesBobroark.Com 2000 - 2012During this period, I held leadership roles in IT governance, service delivery, and operations across public and private organizations. I focused on aligning IT strategies with business goals, improving services, and building strong teams.Key Roles and Achievements:IT Manager | Jefferson County, CO:• Reduced service turnaround times by 80% (from five days to same-day resolution) by implementing a formal internship program, saving $400K annually.• Introduced governance frameworks that streamlined inventory processes, achieving $150K in annual savings.• Led IT operations to support 2,500 users across 27 locations, implementing scalable IT solutions that reduced costs by 30% and improved efficiency by 80%. • Leveraged ITSM frameworks to align technology with strategic goals and enhance service delivery.Program Manager | enGenius Corporation (USGS Contract):• Led a nationwide ITIL service desk for 11,000 users, achieving 98% customer satisfaction.• Earned 100% of contract incentives, adding $17,500 annually.• Created an internship program, saving $105K annually and bridging workforce gaps.Director of Managed Services | DatAvail:• Spearheaded ITSM operations for 45 clients, overseeing 800 databases and generating $5M in annual revenue.• Automated reporting dashboards, reducing manual efforts and saving $375K annually, while achieving a 97% client retention rate.• Expanded the client base by 31% through operational improvements and consistent service delivery excellence.• Selected and implemented ITSM tools (e.g., ConnectWise) to standardize ticketing and knowledge management, enhancing service consistency.Executive Director ITSM Istonish:• Standardized service processes for clients and the State of Colorado, generating $5M annually.• Implemented ConnectWise tools to improve ticketing and knowledge management.• Coordinated a corporate office relocation, ensuring seamless IT operations.
Bob Roark Skills
Bob Roark Education Details
-
The Wharton SchoolChief Technology Officer (Cto) Program (In Progress) -
Western Governors UniversityInformation Technology
-
Western Governors UniversityIt Network Management
-
Morgan Community CollegeElectronics Technology
Frequently Asked Questions about Bob Roark
What company does Bob Roark work for?
Bob Roark works for Boulder Valley School District
What is Bob Roark's role at the current company?
Bob Roark's current role is Director, IT Service Delivery (Executive-Level Role).
What is Bob Roark's email address?
Bob Roark's email address is br****@****ark.com
What is Bob Roark's direct phone number?
Bob Roark's direct phone number is +130377*****
What schools did Bob Roark attend?
Bob Roark attended The Wharton School, Western Governors University, Western Governors University, Morgan Community College.
What are some of Bob Roark's interests?
Bob Roark has interest in Science And Technology, Environment, Arts And Culture.
What skills is Bob Roark known for?
Bob Roark has skills like Itil, Information Technology, It Service Management, Management, It Management, Pmp, Program Management, Project Management, Service Management, It Operations, Vendor Management, Service Delivery.
Who are Bob Roark's colleagues?
Bob Roark's colleagues are Jane Rivette, Aurora Fine, Virginia Downey, Dustin Fonseca, Anita Lehrer, Sammi Wehmuller, Kim Welch, Ma, Ncc, Lpc.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial