I am responsible for hiring, developing and growing the product managers who directly report to me and for coaching a team of 10 product managers across the Logistics Center of Excellence. I bring daily learning opportunities to our product team and provide one-on-one coaching to our product managers to build new skills, strengthen existing skills and help them discover what makes them happy and how to go after those things.I am aligning our product delivery strategy across our platform, as our products go into production and mature. I facilitate product team, leadership and development decisions; and prioritize product features holistically so that we can plan resources more effectively.I am developing new final-mile delivery methods based on emerging technology, including drone delivery and autonomous vehicles.

Accountable for delivering numerous innovative web, voice and mobile prototypes to drive business development opportunities in utilities, healthcare and logistics sectors.Accountable to clients for new product innovation and growth of existing products.Responsible for leading multiple cross-functional client and Accenture teams.

As a product owner and product coach, I lead stakeholders to embrace agile delivery and Design Thinking methodologies and leveraged their trust to shift in-flight teams to following Scrum practices which accelerated development and resulted in on-time delivery of a perpetually behind-schedule data warehouse project.As technical product manager on a client’s core platform, I was accountable for reducing time to market for feature teams by leading the implementation of a micro-service architecture. I was accountable for ensuring expected up-time during peak load by leading the implementation of a content delivery network, and I was accountable for preemptively addressing security concerns within the client’s customer base by leading a platform-wide implementation of transport layer security (TLS) encryption.

Product HealthProduct staff did not have insight into overall product health. I re-purposed a logging and debugging tool used by developers and tweaked it to get usage data on our Web interfaces. I trained product staff to use the debug tool and mentored them in using data to prioritize work across our agile teams.Product LeadershipProduct staff struggled with aligning requirements to enterprise goals. I created a war room and mentored product staff in managing and prioritizing feature requests and bug reports. I facilitated bi-weekly workshops on writing and prioritizing user stories for our agile teams. I engaged stakeholders to explain enterprise goals and to begin planning a product roadmap. The collaboration I fostered built trust which allowed our product team to operate more freely and execute more quickly. Product OwnershipOur product team had not foreseen the quick emergence of mobile use on the Web. I researched the global mobile marketplace and the library marketplaces in Europe and the U.S. and presented a product initiation proposal describing the opportunity and outlining a path forward. My paper, combined with a prototype Web site, focused our product team on the need to provide mobile interfaces for our Web products. I worked with several customers, user experience experts and developers to create a customer-focused, production Web site for mobile devices.Responsibilities• Mentor product owners and business analysts• Manage Web statistics and reports• Assist in marketing roll out for new products• Lead agile development teams• Gather requirements from customers and internal clients• Write and conduct usability studies• Write documentation

Innovative LeadershipCapital was not reaching high school students effectively on the Web. I interviewed admission staff and current and prospective students. I recommended a process for hiring and monitoring a few Capital freshmen who would maintain blogs on the university’s Web site. Despite significant protests from faculty, my proposal won administration approval. I hired three freshmen to publish the first unedited student blogs on a university Web site. The comments prospective students left on these blogs demonstrated a significant increase in the reach of Capital's Web presence.Web MarketingCapital University's Web presence was inconsistent. I wrote a Web marketing plan that include a site overhaul, a content management system (CMS), and a singular focus on search engine optimization. After receiving approval for the plan, I led a redesign committee and hired and managed IT and marketing agencies to assist in the project. I oversaw the publication of more than 400 new pages of content, conducted training classes for faculty and staff and directed the implementation and customization of a new CMS. The new Web site garnered top Google ranking for Capital University and many of its major programs and was rated as the fourth best admission’s Web site by the National Research Center for College & University Admissions.Responsibilities• Manage external Web site• Build Web pages and forms• Create Web-based graphics and images• Write and implement Web-based marketing plans• Write and manage editorial workflows• Write content guidelines and a style guide

I created websites for numerous members and several committees using:o HTML/CSS, FrontPage, Dreamweaver and other software toolso RealServer for recording committee meetings and publishing the recordingsI redesigned Chief Administrative Officer’s intranet, managing contract and in-house staff in content evaluations, web development, usability and accessibility research, which required me to:o Lead and collaborate with contract vendors on user research and user interface designo Meet with congressional staff weeklyo Meet with elected officials occasionallyo Provie a report to the CAO weeklyI wrote content guidelines and visual standards for the CAO.I met with the Housing and Urban Development officials designing Section 508 of the American’s with Disabilities Act to understand the impact on interactive websites and softwareo I developed accessibility standards for congressional websiteso I developed and delivered training material to support accessibility standards

• Responsible for online community building in the Hampton Roads region• Managed partnerships with local media to extend the reach of the newspaper's online presence• Edited and published wire and local stories to develop online packages for America Online and the Web

Responsibilities• Conducted quality assurance testing and worked with product and marketing staff to remediate problems• Managed service accounts for business clients