Bob Rosenthal Email & Phone Number

Palatine, IL, US

Charlotte, NC, US

Lumaverse Technologies is a North Carolina-based software company that specializes in providing comprehensive management solutions for various industries, with a strong focus on nonprofits and educational institutions. Their integrated suite of tools simplifies scheduling, volunteer and member management, event planning, fundraising, and club management.

Schaumburg, Illinois, US

Leading the sales and marketing teams to help offer value to membership-based organizations with our leading-edge technology. Our mission is to take the drudgery out of running and growing a club or association. Using the powerful technologies of the Internet, we make it as easy as possible to create, manage and sustain a strong, vibrant club, one that.

Schaumburg, Illinois, US

Chicago, Illinois, US

- Increased average new revenue per Inside Sales Representative 172% over a four-year period.- Developed strategy and implemented new proactive collection efforts with financial results including a 75% reduction in overdue receivables, a 60% reduction in DSO and 60% reduced write-offs due to collections.- General Manager of a product line: Increased.

Chicago, Illinois, US

- Led business and sales operations for $200M division of CCC. - Redesigned lead to quote, contracting and order to cash processes. Developed and executed plans to replace Oracle CRM with Salesforce.com. Lead training for new CRM systems to 100% adoption.- Reengineered order-processing department, resulting in 600% productivity improvement and elimination.

US

Led US Business Operations at United Behavioral Health. Transformed business into one more focused on the customer and resulted in increased customer satisfaction. - Recruited by President of division to lead team of approximately 1,500 through nine direct reports in multiple locations. - Responsible for oversight of entry of contracts into claims payment.

US

Oversaw the call center improvement and consolidation initiatives for Uniprise, the shared services business of UnitedHealth Group.- In 2002, acted as internal consultant to Uniprise’s seven call centers. Improved scheduling and call routing to achieve 20% increase in service levels.- From 2002 to 2004 led call center consolidation efforts. Each call.

Lake Forest, Illinois, US

Member of the Leadership Team that grew revenue on Grainger.com from a $3 million run rate in June 1998 to and over $280 million in sales in 2000.- Directly responsible for six direct reports and approximately 40 indirect reports.- Devised cross-channel, and cross-business service strategy leading efforts to reengineer company processes. This ultimately.

Philadelphia, PA, US

This position was with Ameritech. Ameritech was acquired by SBC and later became AT&T.Led cross-functional team that developed a new strategic vision for a “Call Center of the Future” affecting 5,500 service representatives in 17 call centers across a five-state region. Headed executive team to integrate long-distance sales and service into the local call.

GB

This position was with NatWest Bank, which was acquired by Fleet Bank. Fleet Bank was later acquired by Bank of America, and then Royal Bank of Scotland.Key part of team that led the consolidation of NatWest’s Huntington, New York and Bridgewater, New Jersey retail banking customer service call centers into a state-of-the-art facility constructed in.

Responsible for managed vendor network and for account management of the company’s major client. Designed and implemented monitoring team charged with improving call quality on all campaigns.- Responsible for six internal call centers and overflow vendor network. Six direct reports as management of each internal call center. Each call center was comprised.

(This company is now a part of GE.)This position was with The Signature Group, a wholly owned subsidiary of Montgomery Ward. The Signature Group was acquired by GE Financial Assurance Corporation AFTER I left the company.Led efforts to increase sales, reduce cost of sales and increase service quality. Efforts resulted in tremendous business growth and.

Richardson, TX, US

(This company is now Verizon Enterprise Solutions.)Call Center Manager for Outbound Call Center located in Sergeant Bluff, Iowa. - Led team of 200, growing to 1,000 over a period of one year. Served as primary communications link between MCI and Northwest Iowa Telephone. I had three direct reports with multiple managers, supervisors and front line inside.

Mahwah, New Jersey, US

At the time, DialAmerica was the largest outsourcer of call center services in the USA. Initially started as Outbound Telesales Representative. Grew quickly to #1 salesperson. 1981: Promoted to Supervisor 1982: Call Center Manager in Atlanta, GA. 1983: Call Center Manager in Tampa, FL to lead a successful turnaround of company's poorest performing sales.

Mm/Mba, Marketing And Organizational Behavior

Ba, Psychology

High School, College/University Preparatory And Advanced High School/Secondary Diploma Program