Sergei Bobrovnik Email & Phone Number

Russia

Moscow, Russia

— Built trusted advisor relationships with partners to drive success.— Developed deep expertise in NtechLab software and maintained a broad vision of overall technology.— Managed technical partnerships, establishing a reputation as a trusted technology expert and influencing partners' technical agendas toward NtechLab solutions.— Led pre-sales technical.

Moscow, Moscow City, Russia

— Developed detailed feature specifications, enhancing product functionality.— Analyzed competitors and created battle cards to inform strategic decisions.— Designed dashboards for executive reporting on product status.— Monitored customer adoption through direct feedback and data analysis to drive improvements.— Established feedback processes.

Moscow, Moscow City, Russia

— Led internal projects and managed high-priority escalations.— Served as the primary point of contact for assigned accounts, ensuring exceptional client relationships.— Developed, followed, and enhanced business processes to boost productivity and facilitate continuous learning.— Drove process improvement initiatives to support organizational growth.

Moscow, Russia

— Acted as the primary point of contact for assigned accounts, conducting regular status calls and health monitoring.— Delivered technical demonstrations and managed POCs to ensure success.— Maintained high customer satisfaction (CSAT) by meeting key metrics and service levels as per contracts.— Provided proactive technical advisory services, ensuring.

Russian Federation

— Provided support for business products and handled internal escalations for consumer products.— Led initiatives to improve support processes and coached new hires.— Organized specialized training sessions/webinars for engineers.— Managed service levels, agreements, and help desk operations to ensure quality customer service.— Identified, tracked.

Russian Federation

— Coached new hires and organized training sessions/webinars for engineers.— Managed service levels, agreements, and help desk operations to ensure quality support.— Coordinated processes to identify, track, escalate, resolve, and report customer issues.— Adhered to quality standards and customer satisfaction metrics.— Evaluated technical performance.

Novosibirsk, Russia

— Managed service levels, agreements, and help desk operations to ensure quality customer support.— Coordinated processes to identify, track, escalate, resolve, and report customer issues.— Adhered to quality standards and customer satisfaction requirements.— Evaluated technical performance against industry standards to ensure reliability.— Implemented.

Novosibirsk, Russia

— Managed service levels, agreements, and help desk operations to ensure quality customer support.— Coordinated processes to identify, track, escalate, resolve, and report customer issues.— Adhered to quality standards and customer satisfaction requirements.— Evaluated technical performance against industry standards to ensure reliability.— Implemented.

Новосибирская Область, Россия

• Key functions:
• Establishing effective relationships with customers in service, searching new clients according to ISO 9001:2008
• Negotiating with decision-makers of potential clients
• Documentary support of deals
• Supervision over IT-department
• Control of credit collection

Новосибирская Область, Россия

Responsibility for the operation of the restaurant in full control and supervision of staff from 16 people per shift. Maintaining standards of service and personnel training system.The contract and the delivery of raw materials, alcohol, negotiating with suppliers.Socializing with the guests - creating an atmosphere of hospitality. Internal quality.