Unser Team ist dafür verantwortlich, einen neuen Premium-Automobilkunden aus Deutschland an Bord zu nehmen und ihre aktuellen IAM-Tools in ein neues und einheitliches Tool zu überführen, um ihren betrieblichen Anforderungen gerecht zu werden.Meine Hauptaufgaben umfassen die Genehmigung von allgemeinen Anfragen wie: Neue Benutzer, Umzüge, Austritte, Verlängerungen von Kontenzugriffen und andere Anfragen.Tools:ServiceNow, Dynamics 365, Microsoft Teams, Citrix.

As a Technical Support Engineer, I am responsible for managing client assets (Computers, Mobile Devices, and other peripherals) and creating dispatch and collect requests. I also create accounts and assign licenses, as well as manage Microsoft 365 Admin Portal. My role involves providing technical support to an ERP Software Company.Technology:CRM: ServiceNowMDM: Microsoft 365 IntuneAccount management: Azure Actice Directory / SCCM.

Microsoft 365 Intune Suite Support English EMEA.Technologies: Microsoft 365 Intune Suite: Intune Admin Center, Azure Active Admin Center, Windows 365, Hyper-V, Microsoft Teams, Microsoft Dynamics 365, Office 365 Admin Center.

Azure SQL Database Support Engineer.Provide Technical Support for Microsoft Azure SQL Database customers and partners.Methodology: Azure DevOps.Other technologies used:Microsoft Products: Azure SQL Database, Microsoft Dynamics 365, Teams, Office 365, Kusto, SSMS, Quick Assist, Azure Data Explorer / Kusto.

- Incident, request and asset management(ServiceNow, Ivanti, Airwatch, IBM MaaS360, Bomgar.)- Security management(BitLocker, Citrix Gateway, Citrix My Access, One Identity - Defender, Microsoft Authenticator & Google Authenticator).- Communication: Microsoft Teams, Zoom, Yammer.- Other: Oracle VirtualBox VM.

Also providing support to Media Service Channels, billing department, media service subscriptions and fraud prevention.Technology used:Jamf, Citrix Gateway, Adobe Connect, One identity, iOS & MacOS

Responsible for being the first contact with customers and provide outstanding customer support experience delivering technical support with account security, internet accounts, mobile devices and wearables.

I was responsible for bilingual support to Apple Customers at an Apple Authorised Service Provider Center, which included opening repair orders and replacements. I was also responsible to repair iPhones and Macs (replacing batteries, iSight Cameras, Trackpads, Display assembly, HDDs, SSDs, System Backup, and restore.

I have collaborated on 6 Projects in São Paulo, Hostels and the Worldpackers HQ.I was responsible for:- Bilingual reception, reservations, payments, e-mail and phone.- Housekeeping, maintenance, cleaning and cooking.- Social media (Create posts, Photos, videos).- Plan events, parties, bartender, tour guide and etc.

As senior support advisor, I was responsible for dealing with more sensitive cases, respond escalations as supervisor, mentoring and coaching new advisors, collecting data and reporting to HQ and also investigating and insuring service providers' quality.

Joined the Computer and Network Support team, responsible for helping customers to set up, format, install software, remove malware and other malicious software. Also provided repair options and service requests.

Responsible for delivering general technical support via phone assisting customers with general issues and also providing product service options and replacement.

Responsible for teaching English for small corporate groups and V.I.P students and translation services.

I taught English as a second language for several groups, including free conversation classes.

During the FIFA World Cup in 2014 I was responsible for taking care of Help desk, answer all the calls, open tickets, assign a technician or myself to provide the support needed:- Deployment of new computers and printers.- Assist FIFA Staff and Press (Troubleshoot network, printers and other technical problems).

Responsible for teaching English as Foreign Language for regular groups and also free conversation classes with music and other activities. Also still responsible for managing and organising the learning centre activities and schedule.

Responsible for managing and organising the school learning centre, decorate and prepare school's facilities for holidays and festivals, mentoring students individually, organise events and also manage the learning centre schedule.

I was responsible for assisting a self-employed software developer with testing his apps created with Delphi 7 and also creating the software documents, user's guide and training users. Also providing general technical support with computers, printers and network.