Robert Sawyer Email & Phone Number

Bedminster, New Jersey, Us

Chicago, Il, Us

Oversaw the efficient management of the workflow, finances, and resources for all assigned accounts and aligned with client services on projects’ overall scopes and timelines. Led the execution of projects and aligned financial and logistical expectations using timelines, schedules, budget tracking, and resource management SOPs. • Oversaw and managed the workflow of all assigned projects.• Played a key leadership role in collaborating with client leadership to deliver better, smarter, and faster solutions to support the life sciences industry. • Conducted and orchestrated meeting agendas and timely run internal and client-facing status meetings, offering solutions to challenges regarding timing, logistics, and project concerns.• Selected to serve as team Salesforce subject matter expert (SME).• Managed external vendors involved in project production.• Developed, maintained, and led operations training for all new hires to assigned project teams.

Morrisville, Nc, Us

Supervised and led the deployment of 16 diverse teams of 944 staff, featuring medical sales liaisons, field sales, engagement centers, and clinical educators from industry leading pharmaceutical, medical device, and biotechnology companies to support key stakeholders to produce $410.4M in annual revenue. • Project managed the largest single team for Syneos Deployment Solutions, leading 534 total headcount, staff, and personnel, including area field trainers, district managers, and specialty sales representatives, with $323M in TCV.• Demonstrated innovation in activation implementation as first team member to use Microsoft teams to effectively manage activations, later adopted throughout Syneos as an important team best practice.• Played a key leadership role in collaborating with biotechnology, pharmaceutical, and medical device companies to deliver better, smarter, and faster solutions to support the healthcare industry. • Developed meeting agendas and timely run internal and client-facing meetings, arranged meeting notes and relevant action items, and served as main project leaders during the most critical 12 weeks of activation.• As subject matter expert (SME) developed and created project timelines to identify potential risks and recommend escalations.• Ensured projects complied with all operational procedures, tools, resources, and relevant technology. • Collaborated with business development and client services teams to achieve timely account initiation, encouraging smooth activations and transitions. • Accomplished annual goals to enhance operational performance, attained stretch goals, and managed special projects.

Georgetown, Gy

Delivered the highest level of account support to achieve overall client satisfaction and encourage retention. Collaborate with clients to effectively manage issues related to bill management and collections, handling out-of-term services renewals, improving service delivery, encouraging operational excellence, and presenting exceptional sales assistance.• Facilitated an assigned client base by actively leading Accounts Receivable management, offering solid guidance to settle billing problems by addressing account questions, disputes, and reconciliations to promote timely client payments. • Served as key Client Advocate, managing all operational areas by collaborating with sales team to handle service renewal plans, functioning as second point of contact for resolving departmental escalations.• Developed and presented quarterly business reviews to assigned clients, driving the fulfillment of requests concerning special reporting, delivering outbound introductory calls to new clients to achieve proper EtherVision setup and training, and arranged a first bill review session to confirm client data. • Promoted client data integrity across GTT’s client management tool, Customer Management Database (CMD), offering accessibility & training to accomplish profitable client services on customer facing GTT systems and soft switches. Created and delivered service improvement plans to operational departments.• Cultivated strategic relationships with senior leaders & executives within client organizations, attaining overall client satisfaction.

Edison, New Jersey, Us

Played a key leadership role in increasing revenue by securing negotiations for telecommunications & data infrastructure products with leading service providers across an assigned territory.• Handled a diverse roster of 97 client accounts, using Tableau to perform data analytics and produce $12M in annual revenue.• Attained quoted win rate of 83.26% Year to Date (YTD), raising average gross profit margin from 10.1% to 11.2%.

Marlborough, Ma, Us

Served on a team developing strategic formulation of effective business and client acquisition strategies to strengthen integrated infrastructure solutions performance. Researched and created new markets, prospects, and lead proposal by negotiating processes to fortify current account relationships.• Secured strategic customer account wins through routine maintenance, upscale, renewal, and retention, penetrating major regional co-location companies. Profitably acquired a key $400K agreement with Cervalis, a leading operator of multiple data centers, representing the largest deal in the Mid-Atlantic region. Additionally landed Equinix, the largest co-location in the world. • Mentored, coached, and empowered teams with the necessary skills and tools to propel customer engagement with EEC: Lean Six Sigma Techniques, in alignment with the core principles of the Responsibility Assignment Matrix, featuring Responsibility, Accountability, Consulting, Informing, and Voice of the Customer (VOC).• Devised and merged market analytics into the data center & telecommunications sector, enabling corporate and clients to evaluate trends and behaviors to support strategic decision-making initiatives. • As Brand Ambassador, cultivated strategic partnerships by networking to expand lead pipeline. Leveraged professional contacts to achieve business development goals. Communicated brand value statements to distribute across defined spheres of influence.• Offered continual advising to support current client base, evaluating account performance to uncover new business opportunities to drive cross-selling and up-selling for additional services. • Leveraged Salesforce.com expertise to effectively track and document all engagements with prospects & clients.

Iron Mountain, Mi, Us

★ Expanded profits throughout the Northeast, leading internal sales and customer support functions.★ Surpassed the overall gross profit margin target by 32%, coupled with a 50% increase in profit margin; penetrated two key accounts with state telecommunications associations to secure over $100K in sales of new equipment.★ Increased total territory revenue by $3MM through qualified leads and referrals.☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲ABOUT CCI SYSTEMSCCI Systems offers start-to-finish services for all kinds of communications networks. Because we have engineers behind every solution, we can guide you to the right choices for today and make sure you’re prepared for tomorrow. You benefit from over 50 years of experience in network engineering, construction and integration; you can count on CCI to listen, then offer candid, practical recommendations.

Glendale, California, Us

★ Sold organizational development services aligned with the unique needs of each account, ranking second out of a team of 15 sales professionals.★ Successfully secured deeper penetration into the existing account base by serving as a strategic advisor to clients and leading workshops.☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲ABOUT CALIPERCaliper has advised more than 28,000 companies—from Fortune 500 companies to some of the fastest growing smaller firms—on Pre-Employment Assessments, Talent Development, Organizational Change, and Corporate Culture. With over 50 years of experience, and having assessed the potential of 3.5 million employees and applicants, we have the insights, expertise and personal approach needed to help you achieve your goals.

Herndon, Va, Us

★ Worked with key enterprise accounts to secure agreements for complex voice and data applications on a national scale.★ Collaborated with high level Account Executives to ensure success at all phases of the sales cycle, creating customized solutions aligned with the needs of each client.★ Partnered with technical personnel at client organizations to explore customer technical requirements and expectations. ☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲ABOUT XO COMMUNICATIONSXO Communications is a leading nationwide provider of advanced IP communications, managed network and IT infrastructure services for business, large enterprise and wholesale customers. Our customers include more than half of the Fortune 500, in addition to leading cable, mobile wireless, and domestic and international telecommunications companies.

Dallas, Tx, Us

★ Led sales of the Ultravailable Network Service, which provided a single network that carried all network traffic regardless of protocol, customizing service offerings to match client needs.★ Increased Ultravailable Network Service sales from $5.4MM to $24.3MM, accompanied by an increase in Managed Hosting income from $3.7MM to $8.1MM.★ Coordinated and led training for account teams and the technical support group ☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲ABOUT AT&TAT&T is the second largest provider of mobile telephone and the largest provider of fixed telephone in the United States, and also provides broadband subscription television services. As of May 2014, AT&T is the 23rd-largest company in the world as measured by a composite of revenues, profits, assets and market value. As of 2014, it is also the 20th-largest mobile telecom operator in the world, with over 120.6 million mobile customers.

Dallas, Tx, Us

★ Served as one of the first members of a team dedicated to the sale of the UVN service, leading the development, pricing, and presentation of UVN proposals to key enterprise clients.★ Secured an agreement with DTCC that resulted in the largest UVN transition in company history, while maintaining accountability for over 50 UVN prospects.★ Recipient of the Vice President’s Recognition Award on two occasions.★ Outstanding performance as Solution Architect recognized with a promotion to Technical Sales Consultant after three years. ☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲ABOUT AT&TAT&T is the second largest provider of mobile telephone and the largest provider of fixed telephone in the United States, and also provides broadband subscription television services. As of May 2014, AT&T is the 23rd-largest company in the world as measured by a composite of revenues, profits, assets and market value. As of 2014, it is also the 20th-largest mobile telecom operator in the world, with over 120.6 million mobile customers.