Guide - Align stakeholders across the organization and manage all project processes (Jira/Confluence/Airtable/Microsoft 365/Zoom), including onboarding of new employeesMentor - New product managers, help them organize and write user stories, understand product life-cycle processesCustomer/partner champion - work with customers and partner organizations to define/refine requirements, UX flows, wireframes, implementation feasibility/roadmap, for hospitals (Sheba, Vinzenz Gruppe, Thun, University of Zürich, University of Basel), research organizations (IBM) and Pharma/Insurance companies (Novartis, AstraZeneca, CSS)Head of QA - Design and execute test processes for both automated (Cypress) and manual tests for 3 different products (mobile / web apps)Support Manager - Design, manage and implement processes for product support, triage, escalation and resolution of customer issues.Modularizer - Design and manage product modules within microservices framework including chat/messaging, surveys, patient real-world data-integrations.Writing Advisor/Editor/Translator - Advise and edit on presentations for startup competitions, investors and press releases.

- Resurrect: assess existing product-line items and transform them from legacy interface and code into fresh new architecture.- Listen: to what customers have to say, filter out the salient pain points, and translate that into working product. Fast.- Blog: articles about digital librarianship, product management, web design, and UX.- Partner: work remotely with global partners to streamline creation and delivery of a new product line- Transform: implement/innovate existing agile processes to adopt a "leaner" approach.

- Build: Work closely with senior leadership to define market and roadmap, scoping/requirements/UI for new features, technical documentation, and rollout for four different integrated discovery/search subsystems (enterprise-level multitier software)- Collaborate: Managed teams across the business (development, QA, documentation, support, sales/marketing) to rollout industry-leading application to hundreds of libraries during the first year- Write: traditional and agile specifications, including user stories (Jira) and mockups (Balsamiq)- Present: Ignite customer interest in software products through customer webinars, screencasts, and presentations to partners, customers and annual user group meetings- Integrate: Work closely with multiple third-party vendors to build strong business/technical relationships that maximize customer benefits from our products- Listen: Constantly solicit feedback about usability, ease of implementation, and sticking points

-Analyze: Discerned patterns and meaning from large datasets using cluster, factor, and correlation analysis techniques to elucidate IT architecture in US public safety networks- Innovate: Pushed regional team research agenda forward by incorporating new findings through use of novel methodological techniques for social science data

- GPA: 4.0 - Member Phi Kappa Phi Honor SocietyCoursework focus: Digital librarianship, project management, library and information management, leadership and innovation through collaboration.PUBLICATION:

-Spec: Wrote product requirements for innovative software that allows local organizations to export community records data as widgets onto their organizational websites (Community Profiles)-Learn: Conducted research on existing market and composed press releases in preparation for roll-out of new Community Profiles product

- Engage: Conducted reference interviews, made information recommendations to students and staff, managed maker commons, circulation desk, and troubleshot hardware/software issues- Curate: Completed original and copy cataloging; created book, database and online resource lists for projects, database reports for patrons and collection items; recommended new databases and materials, and completed year-end inventory

- Coordinate: Supervised and coordinated production team onsite and offsite, delegated tasks to team members, and ensured timely delivery of customer orders- Moderate: Tactful yet lucid transfer of sensitive information between sales, purchasing, production and accounting (e.g., customer requests, changes in orders and methods of payment)- Multitask: Worked under pressure to ensure adherence to daily production deadlines by: 1) Introducing new processes to increase tracking oversight for costly, time-sensitive shipments2) Completing documentation for seamless importing/exporting of caviar and rare fish3) Efficiently computing, processing, and filing invoices for a high volume of customer orders 4) Generating reports and used detailed lists of daily transactions to ensure order fulfillment and customer satisfaction

- Mentor: Architected (what would now be called a) makerspace in a rural Mississippi school by coordinating and managing group work which culminated in student studio recordings & performances- Design: Designed tiered curriculum for 18 different classes, including goals, plans, assessments, procedures, and rules; implemented a variety of pedagogical techniques to match diverse learning styles and needs of under-resourced students; compiled data and delivered reports on student achievement; and resolved daily problems and disputes with students/parents- Facilitate: 1) TFA Professional development facilitator and creator of first comprehensive collection of concrete resources for incoming corps members2) Established Parent Teacher Organization; raised money and awareness for school through planned events3) Gave students a voice through the founding and directing of a Student Council 4) Coached for Indianola’s first ever soccer league and led team to become runner-up in league