As Commercial Manager at Cobra Systems, I am responsible for developing and implementing our commercial strategy and for building and maintaining strong customer relationships in the electrical and data network installation sectors. By prioritising customer needs and offering innovative solutions, I drive growth and strengthen our market position. With a focus on customisation, quality and service, I work closely with clients and our internal team to deliver successful projects.Cobra Systems measures, predicts and influences the behaviour of over 20 million physical visitors a year over wireless networks. For us, the customer journey is the starting point, rather than technology.

- Successfully implement sales initiatives to increase revenue.- Maintain high levels of customer satisfaction through proactive troubleshooting and providing tailored solutions.- Negotiate effectively and develop strategies for long-term customer relationships.- Work with internal teams to tailor products and services to meet specific customer needs of customers.- Maintain strong customer relationships and ensure high levels of customer satisfaction.- Make a significant contribution to both individual customer relationships and the overall success of the business. Global TrackMarks, the travel registration and tracking and tracing specialist. With our trip registration system you can create a comprehensive trip management system and stay fiscally compliant at all times. In addition to trip registration, our Track & Trace system helps you to keep track of where your company assets are. Assets such as cars, trucks, trailers, work equipment, excavators, pumps, etc. can be remotely managed, tracked, monitored and controlled from anywhere in the world.

- Led and managed all commercial activities for Secured by Design.- Played a key role in developing and implementing strategies to increase sales and market share.- Responsible for generating and following up leads and converting them into successful deals.- Maintained strong customer relationships and ensured high-level customer satisfaction.- Coordinated and implemented sales initiatives to drive business growth.- Played an active role in setting prices and propositions, focusing on understanding and fulfilling customerneeds.

- Generate leads and visit customers to close deals.- Worked with the development team to set prices and products based on customer needs.- Help make decisions to improve customer satisfaction and business results.Booqi.me is an online ticketing system. Sell tickets by date, time and capacity. Link hardware such as scanners, printers and cash registers to Booqi.me for a complete leisure industry software package.

- Responsible for sales of digital products, including BTS, SHIPM8, WeSupp and S2R.- Managed the entire sales process, from lead generation to closing deals and maintaining customerrelationships.- Collaborated with the development team to set pricing and propositions, accurately translating customer requirements into products.- Led and directed the commercial department, consisting of 3 FTE, with responsibilities for both marketingand sales.- Developed effective sales materials and coordinated the optimisation of the website and social mediacampaigns to increase visibility and impact.- Actively participated in a prestigious trade mission to Ireland, where I had the opportunity to be involved in business activities in the company of both the King and Queen.

As an entrepreneur, I love to see other businesses grow, which is why I enjoy sharing my knowledge and experience with them. Through my passion for sales and coaching, I am able to guide and assist companies in achieving their goals. With 20 years of experience in both B2C and B2B, I have a good understanding of how to prioritize the customer while optimizing relationship management.As a connector, I am able to identify the core and details of my clients' needs through active listening and questioning. I use this information to achieve my goals and become successful. My determination and creative thinking help me find out-of-the-box solutions and tell stories that resonate with my customers.In summary, I am passionate about helping businesses and I enjoy seeing others grow. I am confident that my knowledge and experience can contribute to the success of other entrepreneurs and I look forward to working with them.

- Led the entire sales process from initial customer contact to closing deals, coordinating deliveries and providing after-care for optimal customer experience.- Accurately processed (visit) reports in CRM systems to keep customer information up-to-date.- Successfully negotiated tenders and managed related Service Level Agreements (SLAs).- Acted as a trusted sparring partner for relationships, jointly identifying needs and developing strategies.- Won several personal incentives by achieving set targets.

- Responsible for achieving sales results and effective management of staff in two shops.- Led the training of a new team for the opening of a new branch, supervising and training 15 FTEs.- Developed an effective coaching approach and conducted regular 1-on-1 meetings to guide and train sales staff.- Designed a tool to optimise sales pitch and sales technique, which was later deployed nationally in all Vodafone shops.- Won several incentives with the team by meeting set targets.

- Responsible for achieving sales results in a dynamic environment.- Managed human resources for a team of 11 FTEs, including recruitment, training and performance reviews.- Performed budgeting and managed orders to ensure operational efficiency.- Responsible a shop with an average of 20,000 weekly visitors, with the shop being open 360 days a year.- Repeatedly achieved best shop status in the Netherlands in terms of both primary sales and additional sales.

As a specialist in charge, I was responsible for coordinating the logistics process within our shop.- I worked closely with my colleagues to ensure that all incoming items were efficiently were processed and placed in the right locations.- My duties included receiving deliveries, pricing products and providing of orderly presentation on the shelves.- By proactively monitoring stock levels, I was able to ensure that customers always had a wide choice choice and never missed out.- With my extensive knowledge of the product range, I was able to provide customers with accurate information on product locations and to refer them to my colleagues in the sales team.My contribution to maintaining an organised shopping environment helped provide a smooth and satisfying shopping experience for our customers.

- As a Seaman logistics service provision(chef, steward, bottler), I was responsible for ensuring good food and drink on board the ship or ashore.- My main task was to serve as court steward, serving breakfast, lunch and dinner.- I ensured that living and dining areas remained neat and orderly and helped organise and carry out catering at receptions and parties.- I supported the chef in preparing daily meals in the galley.- In the bottling plant, I checked warehouse stocks and distributed food and drinks to various dining rooms and storage areas.- Together with my team, I worked in the bakery to produce fresh bread and pastries daily.- I was also part of the medical action service, taking care of injured people in case of emergencies.