Robert Shriver Email & Phone Number

Portland, OR, US

Portland, Oregon Metropolitan Area

• Full-lifecycle sound production services for events, including sourcing and maintenance of hardware, customer acquisition, support and all back-office duties.
• Provide consistent quality service utilizing Yamaha consoles TF/QL/CL, Yamaha DXR, DSR, DZR along with Nexo speakers, processing and amplification systems.

Portland, Oregon Metropolitan Area

• Sound production lead and front of house engineer leveraging Yamaha Commercial Audio products to serve a 2,500-seat main auditorium across use cases and contexts, including outside acts and national tours.
• Implementation, operation and troubleshooting of Yamaha Commercial Audio products including CL5 and QL5 monitors along with a Nexo Geo T line array.
• Serve as front-of-house engineer for weekly in-person or broadcast events. Support national tours utilizing the Rolling Hills space including Keri Jobe, Jeremy Camp, Air One Positive Hits and Hillsong.

Vancouver, Washington

• Service desk operations leader, including managing support for Vancouver, WA HQ, housing over 150 full-time employees along with two additional sites. Day-to-day operations leadership including AV, hardware break/fix.
• Led onboarding, training and documentation initiatives along with facilitating new employee training, focusing on IT procedures and processes.

Vancouver, Washington, United States

• Partners with new customers to identify needs, interests and set expectations for onboarding next steps.
• Lead online demonstrations, customer training and support for new and existing customers using the OnCourse Learning Management System (LMS). Sales and support of companion value-added modules and related products.

Portland, Oregon

• Creator of the ultimate customer experience in the Apple Retail Store environment; exceeding sales and warranty-attachment goals.
• Experienced multiple responsibilities that contribute to successful operation of an Apple Store including customer support and troubleshooting at the Genius Bar, facilitating data transfers, performing inventory.

Vancouver, Washington

• Lead purchasing and merchandising for professional audio and keyboard departments, supporting musicians and students throughout the Portland metro area.